Art Car Rentals www.art-carrentals-crete.com

Fantastic car, excellent service, friendly staff. Easy pick up and drop off!

Highly reccomended!

We reserved a car in the highest price category for one day ( Aghia Pelagia Sea Side Resort ) . We also received written confirmation for this.

The next day I wanted to pay for the Car before picking it up, and the lady from Art Car Rentals said a mistake had been made and she had to increase the price. She was also very unfriendly

That's not how you treat customers !!!

NEVER AGAIN

We reserved a car in the highest price category for one day ( Aghia Pelagia Sea Side Resort ) . We also received written confirmation for this.

The next day I wanted to pay for the Car before picking it up, and the lady from Art Car Rentals said a mistake had been made and she had to increase the price. She was also very unfriendly

That's not how you treat customers !!!

NEVER AGAIN

We have been staying in Creta island 2 winters now. We used them and we are really please with their service. We fully reccomend them!!!

really really really really really really poor service

We have rented a VW Polo for the whole winter last year and this year, too. The cars are very good, and so are the prices. Everything goes very smoothly: we get the car at the airport at our arrival and leave it to the airport when leaving. It is always easy and quick to contact the rental personnel.

There is absolutely nothing negative to say about Art Car Rental.

Best Car rental in Crete or even in Greece. I can recommend highly, I´ve been their client for at least ten Years, i have had their car many months per Year.

We booked our car with Art Car Rentals on July and we were amazed by their willingness to solve all of our small problems and we were also positively surprised from their high quality service. As soon as we exit the airport the member of the staff welcomed us with a smile and within a few minutes we were given the car which was exactly the same with the one that we had booked.

The procedure took only a few minutes and since it was our first time in Crete we asked too many things about our destination and the staff member was willing to answer all of them!

Thank you so much and we will definetely recommend you to all of our fiends!

Stelios P.

My wife and I had a vacations trip to Crete. We wanted to explore the island whilst based in Heraklio. I found about ART on Facebook, texted them on messenger and got an instant reply. The guys were really friendly and eager to propose the ideal option for us.

We hired a Volkswagen Polo and went to nearly every corner in Crete in about a week! Though we thought it's gonna be a nightmare to drive all day in a small car, the guy was right that it should be more than enough for an island such as Crete.

All in all, I truly recommend ART cause these guys are pros. The customer service was fantastic, they waited me outside the airport to provide the car although there was a delay for about 1 hour! They explained me everything I needed about the car and were always available when I called them during my trip. They were happy to do the extra mile for us, suggesting nice locations, what to avoid etc etc.

Regarding the car, it was a new car, quite clean and well taken care of and got it with full insurance. Definitely will be choosing them again if we go back to Crete!

Before you read my feedback I wanna highlight couple of facts, so ppl can keep them in mind while reading my review:

1. It's my first car rental experience.

2. It's the first time I visited Crete/Greece.

So obviously I have had some doubts and lots of questions and all I wanted is a smooth holiday without any stressful situations...

I have booked a car in Art Car Rentals (will call it ACR further) for two weeks. I have received a confirmation email and have successfully forgotten about it. When I arrived I have went to my hotel and in the morning I have got the message from ACR representative. He was saying that they were waiting for me in the airport. Okay. My bad. I did not read the email carefully, which was saying (in tiny little letters) that they will meet me at delivery point. It's totally my fault so I apologized.

The very next day I wanted to re-book a car with couple of changes and to ask some questions that I had. The ACR Representative has answered to my call and started to give me some evasive answers like: it's no risk to you; full insurance; no deposit; you can trust me; etc...

I told him that it's the first time I want to rent a car in a foreign country, and he replied: "You want a car or not? If you want the car, just book it online. If you don't trust me, then it's okay. We are fully booked; we are busy now; we were waiting for you in the airport, and you didn't come..." Okay, in sum, I did not get the answers and had to apologize for a 2nd time after calling him.

Obviously he did not want to spend his time on discussions. So I booked a car once again and got a confirmation email. Besides we agreed to meet in our hotel in a WhatsApp messenger.

One day before the meeting, I have asked the Representative two simple questions:

1. Is everything still in force?

2. Can you bring an English version of a contract?

The reply was like: please do not start to check all the contract cause my father will not give you the car. The contract has 2000 letters and we are very busy tomorrow. Sorry but we work in a different way. We are a family business not international. If you have any doubts, it is ok to cancel.

I said: okay, but I prefer to read a contract before I sign it. can we meet a bit earlier?

The reply was: Ok, sorry but we cannot work like this. We waited for you in the airport, nobody appeared. You asked me so many questions, i answered you. So if you do not trust me, is ok. But we cannot waste our time for no reason. So I proceed the cancellations.

Okay, instead of an answer I have gotten some doubts about the company's competence, one more time I have been blamed for my first fault. And finally I have gotten a cancellation of a booking. Nice combo though :D

To sum up, I would like to recommend to stay away from the ACR and to not waste your time on this super-family-business. Because:

1. If you ask too many questions, you might get your booking cancelled.

2. If you want to read a contract carefully, you might get your booking cancelled.

3. If you having some doubts, you might get your booking cancelled.

And keep in mind that these guys are SUPER BUSY, so don't waste your time...

P.s. if you need some proofs, you can DM to me.

P.p.s. I have gotten a car from another company. Much cheaper, and without such problems. But I won't highlight the company's name, so nobody thinks that's an advertisement.