eGlobaL Digital Store - www.eglobaldigitalstore.co.uk
Customer Service
Quality of website
Value For Money
eGlobaL Digital Store - www.eglobaldigitalstore.co.uk
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User Reviews
Customer Service
Quality of website
Value For Money
Refund Received....
Was expecting .co.uk with a union flag in their logo to be a UK company. When invoice arrived it was clear they are in Hong Kong, which concerned me. When I then proceeded to read reviews I was alarmed to see how many negative feedback had been received.
Thankfully paid via paypal and was able to request an refund before item had shipped. Took 5 days to be returned.
Had I paid via cc it would have caused me substantial worry. Regardless of the outcome.
Bought the item on black Friday and so of course I now have to pay full price for a similar item, not in a black Friday sale... from a UK source (which I had presumed I did anyway).
Customer Service
Quality of website
Value For Money
10 Months And Waiting
Negatives:
Bought a Sony phone 10 months ago, item did not work and I sent it back after a couple of weeks. Still no replacement issued by Eglobal despite at least 30 emails saying it is being dealt with.
Do not use this supplier "EVER", money and time chasing wasted.
Positives:
None whatsoever
Customer Service
Quality of website
Value For Money
Was Not Too Sure At First But Turned Out Pretty Good
Brought a watch, without knowing about the poor review about eGlobal. If I knew I probably would'nt went for it. However placing the order was easy, had a confirmation from them by email a day later, which tells you about the parcel being despatched. The package arrived with 7 working days - which was fantastic! No complaint...Maybe I am the lucky one
Customer Service
Quality of website
Value For Money
Appalling After Sales Support
I bought a Canon compact camera from eglobal, which I have to say arrived in the advertised time slot. However, the charger was made for the US market and thus requires a three-pin US to UK adaptor. It is eglobal's policy to send the necessary adaptor in a separate package to the camera. Sadly, in my case they by mistake sent a Mains Power Lead. Trying to get them to acknowledge and correct this error has proved fruitless - they are now ignoring my emails. If all goes well you are lucky; however if there is a problem, I wish you luck!
Customer Service
Quality of website
Value For Money
Fantastic
Ordered a Garmin Forerunner that arrived in under a week to the UK. Highly recommended company. Don't believe all the negative feedback. Well packaged and excellent communication from the company throughout. £50 cheaper than the UK! What else do i need to say
Customer Service
Quality of website
Terrible Customer Service - Non-delivery Of Product
I ordered on 11/11/2016. I used before with no problems. I have heard nothing this time regarding delivery. No response to enquiries regarding delivery. No response to cancellation request. Terrible! A complete nightmare.
Poor Customer Service
Having bought a smart watch from EGlobal Central because it was slightly cheaper than elsewhere, I was not put off by the week it took to reach me.
However when the straps on the watch broke about a month later (a known fault in older versions of the product), EGlobal refused to replace the straps. I found it particularly poor that they denied the request immediately without even looking into the matter or accepting return of the item to assess it. Instead they took a long time to respond to any communication and each time rejected the claim and said it was my problem.
Moral of the story is that they may be cheap but you've got to hope that nothing happens to your product as it is more than likely that they will not honour the warranty
Customer Service
Quality of website
Value For Money
Olympus 75-300mm F4.6-6.7 11 Lens
Ordered on the 11th of Feb Received on the 16th of Feb ..Ordered through Ebay very pleased with the Service and the Price EXCELLENT A1+++++++
Avoid This Company, Not Worthy Of The 1 Star Allocated.
I ordered some headphones, in Nov. which were supposed to be in stock and on 1-2 days delivery. These were for my grandsons xmas present. 7 wks later still hadn't received them. So decided to cancel and get a refund. Inspite of several emails I got no response from eglobal and no refund. I had to get Paypal to sort it out. On researching this company, they have no phone number to contact and it looks like they are based in China, not the UK as their Website leads you to believe. Do not be tempted by their cheaper prices, pay a bit more and deal with a reputable company.
Customer Service
Quality of website
Value For Money
Non Delivery Or Communication
Ordered camera 14th Dec 2015 for delivery before xmas still waiting 27th Jan 2016 communication almost non exsistant no delivery date had to go to credit card for refund
Q&A
Why did your terms state on the 15th Dec that you pay VAT and after I complained about the £57 tax charge from DHL, did you then change your terms on the 18th Dec to say buyer pays VAT? Why if this is not so did you email me telling me the DHL thing was an error and you would repay my £57. Why did you then not repay me my £57?
Hi, I cannot really fully answer this members query, however what I can say is this, It appeared that e-global had not taken into account whatever laws a particular country has when it came to importing goods certasinly into the UK…
I ordered a camera from them at whatever price whilst iI was awaiting delivery I happened to speak with an oldfriend who also bought a camera from them when it arrived on UK shores he was contacted by the couriers and asked to pay outstanding VAT. This he did do, he then contacted e-global who in fairness re imbursed him the monies quite quickly
From my side my goods arrived quickly and with no nasty comments from the Tax Man…
I have recently received a message from e-global advising that their Terms and Conditions have changed, in short this means that the customer will pay the price shown but once the item arrives in the UK any outstanding monies, VAT etc will be soley down to the customer.
Hope this helps
I am interested in purchasing the fuji x100 s and want to check if the price shown is what I will actually pay? I am concerned at about the duty as mentioned by some customers.
Thank you
I was in a state of panic when I realised, after placing an order for a Nikon camera, that eglobal wasn't a UK company. The company assured me that IF there were any customs charges that they would refund them, but I was unconvinced. My camera arrived far later than expected,but too late for my godson to take it back to South Africa, and it is not for the European market so I have had to download English manuals. I was lucky in that I wasn't hit with additional charges so it actually was a bargain. I think what the company was banking on was that only a few items would get caught at customs and that any duty payable would be small as the stated value is, as the previous poster has said, very low as it is described as a warantee replacement. I didn't pay for fast shipping so mine just got lumped in with general mail and therefore missed customs eagle eyes. I think they are more likely to be spotted if sent by a priority carrier such as fedex. This is actually a moot point now as eglobal have emailed me today stating that with effect from today's date that all customs charges will be the responsibilty of the buyer, so it sounds as if their little tax dodge has been jumped on. How clear this is on their website will be a whole other story and I haven't checked it yet. I certainly won't be risking another purchase, despite them giving me a nice loyalty bonus. I'm just glad I am one of the lucky ones who got my item at the price on the site and without the additional charges.