The Henley Fan Company Ltd - www.henleyfan.com

Bought a bedfan last year,I absolutely love it,I have to say the henley fan costumer service is exelent.I been dealing with them for years from rockfeller fan and now bedfan.Xxx

Originally ordered a fan which I received very quickly and very well packaged. I didnt leave a review at the time. Unfortunately the remote developed a problem and I had to re contact them. I was very impressed to receive an almost instant reply with advice and an RMA number. On sending the items back it was refreshing to get replacements returned within a few days.

Very impressed with my experience and the professional lady (Niki) I dealt with.

I purchased a remote for my Hunter fan but had some problems with it, luckily the people I dealt with were both very kind and helpful - lots of communication to help me. They kindly sent a replacement very quickly and now all is well.

It's not often you get customer service like this anymore, so when you do, it's nice to share the experience with others. I highly recommend The Henley Fan Company.

Purchased the Zephyr 60". Purchasing process was not without its issues and who else levy's charges against use of paypal?

During installation the labelling of the Mains connector-block was identified to be completely incorrect, encouraging the installer to wire Live to Earth, Neutral to Live and Earth to Live. Potentially FATAL.

Having brought this to the attention of the company, there was no apology, no concern whatsoever!! Frightening for a company that prides themselves on Customer Service.

Fantastic product fantastic service great people to deal with. Very helpful and great after sales.. I would highly recommend the fan, looks great and carries out its function brilliantly.

We bought a floor-standing Hunter fan from this company last year. We were so delighted with the product, the great service received from the staff, that we have decided to buy another fan which we have just ordered. Thank you to Niki who was very patient as I kept changing my mind over which colour fan to choose. It is good to know there are still some companies around that one can trust. The Henley Fan Company is one of these.

Enquired about purchase on the phone

Order confirmed

Delivered next day

Overall first class service and I would definitely recommend

We have purchased a total of four ceiling fans from this company. We only required three but unfortunately one fan fell to the floor after four months and had to be replaced. The cause of this is still unknown and I am not blaming Henley Fans. The replacement fan was not the model we ordered. The company fully accept that it was 100% their mistake but unfortunately the fan had been installed so they could not accept a return. They did offer a 50% discount on a fifth fan but we did not feel we wanted to spend more money with them.

We also felt the manager's response to our complaint bordered on rudeness.

I am absolutely delighted with my purchase of a Hunter fan from The Henley Fan Company Ltd

The manager Mrs Niki Clegg has been a delight to purchase from, very prompt and accurate replies, delivery on time etc what more can you ask !

I really can recommend this company and their products, absolutely first class thank you 

I bought a second hand Hunter fan a few years ago and after refitting in to my new house the light wouldn't switch off. So I emailed Henly's and got a swift reply straight away, and got a detailed reply as to what the issue might be and where to look for the model number. The Hunter fan itself is the best fan out there so didn't really want to replace it with another, but with the help from the crew at Henley Fan company I only need to spend £25 on a replacement switch. Thank you very much for your info and help with what I needed.