Tiger Sheds - www.tigersheds.com

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This company sell sheds that are poor quality and they have absolutley zero customer service skills!.. Apparently they get all bad feedback removed so check out the facebook page pertaining to all their complaints before you make a purchase!

I ordered a 16 x 10 summerhouse and it was delivered damaged as the driver drove into my hedge when delivering.

I was told to contact customer support and they will help. I emailed them and have had no reply for weeks, so I then called them. The rude customer service agent told me that they would offer me £25 refund for the damages, which is no where near the cost of me getting these repaired. They then said we will send an expert out to fix the summerhouse, however we are only able to fix 2 of the 5 things which were damaged. I was then told on the phone if I don’t like the outcome then contact the ombudsman.

AVOID BUYING ANYTHING FROM THEM!! NON EXISTENT CUSTOMER SUPPORT AND YOUR SHED OR SUMMERHOUSE WILL BE DAMAGED UPON DELIVERY, AND WONT BE REPAIRED!

Last year I ordered a garden shed. Arrived ok but instructions unclear and wrong. No pre-drilled holes as indicated, sections ill-fitting, minor damage on delivery. Supplied hardware not the best quality. Only one rusty key supplied with the door lock. These are not huge problems and being a good DIY person I managed to put the shed together and am happy with the result ... though this is largely down to my own efforts to deal with it.

This year I made the mistake of ordering another item from Tiger Sheds ... a small log store. Theoretically I should have receive 5% discount as a repeat customer ... didn’t happen despite complaining. Still hasn’t happened 4 weeks later. Theoretically it should have been delivered within 1-2 working days. It didn’t arrive within a week so I queried it ... no answer other than telling me it would be reordered and despatched and delivered within a week ... no it wasn’t, and no explanation as to why the original order hadn’t even arrived with DHL.

The log store eventually eventually arrived 2 weeks later than expected … but without the correct fixings pack, therefore I was unable to assemble it. I queried it with Customer Services who said they’d send another fixings pack which should arrive within the next couple of days ... it didn’t. I queried it again 4 days later with Customer Services who only said I should wait longer ... at least 7 working days. So I waited ... and waited. Queried it again ... and was told they’d resend it. How long ? another week they said ! I suggested a fast courier ... not possible. I suggested I buy the required fixings at a hardware store and that they reimburse me £10 to cover the cost of the fixings plus a small amount for travel expenses. I didn’t think £10 was unreasonable given that I was putting myself to some trouble to solve their problem. No deal ... if I sent them the receipt for the fixings they’d pay that, not more. I also queried how long it would take to be reimbursed but was told that refunds were usually processed within 28 days … which didn’t fill me with confidence that I’d ever actually see the money.

It’s now a month after I ordered and paid in full for the item. And I still only have pieces of wood with no fixings and no prospect of getting them for at least another week. I don’t know if this is a common problem with Tiger Sheds but I’ve rarely come across a company so disinclined to help a customer and realistically fix a problem quickly when things go wrong.

Let prospective customers beware. I accept that occasionally things go wrong with orders. But when they do I think its reasonable to expect a company to make every effort to sort it out ... in my experience Tiger Sheds don't even try. Frankly I’m shocked at such a complete lack of meaningful help with such a simple thing.

ROOF PROBLEMS, roof t&g slats swelling due to moisture and creating a wave effect in the roof, roof should be made from Stirling board which is a more stable material.

Contacted tiger sheds and now they won’t speak to me, “the 10 year guarantee isn’t worth the paper it’s written on”

I’ve been in construction for over 33 years, I’ve fitted dozens of sheds, never had this problem before, customer wanted this shed because of the 10 year guarantee. I have a very unhappy customer and I’m NOT using tiger sheds again. IF YOU HAVE A TIGER SHED, CHECK YOUR ROOFS FOR SWELLING. This shed has only been up for a few months!

Before you buy a shed from Tiger sheds, check out TIGER SHEDS COMPLAINTS on Facebook!

Don't expect your shed to last 6 months. They have no interest once they have your money:

"Thank you for your email.

I am sorry to see that you have experienced warping in some of your panels. This will most likely have happened, due to the adverse weather conditions we have been experiencing over last 6 months.

Unfortunately, we are unable to provide replacement boards as in our Guarantee we do not cover warping of boards this is stated in our terms and conditions.

I apologise for any inconvenience caused by this and if you do have any further issues please don't hesitate to get in touch

****Upadate***** shed now 9 months old..

mutiple leaks, pools of water on the floor. Tried to use the "unbeatable gurantee" , however no luck. Apparently it leaks by design!!! - what a joke this company is

paid over £1500 for a shed hoping it would be strong and well made!

Although the manufacturing team were stood down for Covid reasons, they marked my order as "in production" straight away anyway meaning I would have to pay a fee to cancel the order.

When the shed did arrive, it wasn't in the allocated delivery slot. The drivers unloaded and dashed off.

The shed was treated by me as required whilst flat on the ground, but once it was upright it was clear there were many defects. A few shown in the pictures (if google will let me upload them) . at least 20 holes some over half an inch wide), cracks and splits in the panels possibly more. ( it no way near waterproof as delivered)

These were reported immediately, along with the missing handle.

A quick response came back saying I could go and collect the handle and some planks to patch the defects my self, OR i should go and buy some wood filler and plug the holes. I replied saying this wasn't acceptable and never received a response to any email . I tried calling but the service line just goes to a mobile phone with its mailbox being full.

I feel like I have just downgraded my shed.. ! Avoid the site reviews as they select which ones to publish, the reviews here are much more realistic- Based on the customer service received, I would say the advertised "guarantee" will be utterly meaningless. - Avoid people not worth the money or hassle

Terrible experience. Arrived faulty after 12 weeks, sent photo's that day to show issue. Had to wait 30 mins each time calling customer services, had to send 3 lots of photo's and 5 or 6 calls before they admitted the problem in Dec. Almost February and I'm still waiting. Do not use!!!

I attempted to order a corner log cabin on their site, it was one of the more expensive ones so I thought the delivery time may be 10 to 12 weeks. Once I put all the details into the boxes and added the various accessories I place order into my basket to check everything. Imagine my amazement at the cabin being given a 33 to 37 week delivery time! I emailed the company to double check this was not an error and they confirmed the lead time at least to be 33 weeks - nedless to say someone else getting my custom

South Wales

Do not waste your money on a Tigershed. There cannot be many companies that have attracted so much criticism that there is a dedicated facebook page called Tigershed Complaints!

Do not trust any good reviews of this company. Reviews are either made by tigershed and any negative comments removed.