Air Fast Tickets - www.airfasttickets.co.uk

Been waiting for over 6 months on a refund. As countless reviews indicate, this company just gives you the run-around LITERALLY! Supervisors are never available, representative just tell you what you want to hear to make you think they are working on your refund, and they stop replying to your emails. I called the airline DIRECTLY and learned that Air Fast had not submitted a refund request, therefore, the airline is not even processing a refund and there is nothing that I can do because I did not purchase it from the airline directly, i went through Air Fast. The airline hinted me that such companies hope that I forget about the refund so they can pocket my money! This is BS! Where the heck are their ethics? Air Fast keeps telling me they are waiting on their Accounting Dept and there is no way I can speak to that dept directly, it's all internal. I'm just wondering if here is anything we can do to report them... I'm willing to call the media if I have to.

Wish I had read the reviews for this compant5 before purchasing tickets from this company, keep getting the run around from them that my refund is coming, 10 months later and I have received NOTHING>

DONT WASTE YOUR MONEY HAVE BEEN WAITING FOR A YEAR FOR A REFUND DUE ME. Neither American airlines or air fast want to refund my money on a trip that American Cancelled. Dont deal with either one or you will be SOOOOOOO SORRY.

As of 4/7/2014 you can no longer can call them. Something should be done with corporations like these  Once again stay clear of both

I booked a two way flight with this company and had to cancel my flight because my father was diagnosed with cancer and required immediate surgery. Initially, I contacted the company to see if I could change one lag of my flight (as I live in a different country from my parents) because I needed to get home to them as soon as possible. I was told by a representative that I would need to cancel my entire flight and in order to get a refund I needed to submit supportive documentation of the surgery, which I did.

I contacted the company on numerous occasions to get the status of my refund and I was then told that there was no issuing of a refund. So I went to the airport for the return lag of my flight and once there I was told that I had no booking. They cancelled that portion of my flight without even notifying me.

When I contacted the company they said they cancelled my booking because they were issuing me a refund. Which was a complete surprise to me because as I said, they told me it would not be issued.

Since then, it has been over 8 months and they have not refunded me despite numerous calls and emails. This company is despicable!!! Who tries to make a profit off of someone's family tragedy?!!!

My advice is avoid this company at all costs.

Stay away from this "agency". Ukrainian airlines canceled our tickets because of change flights with full refound. The story the same... from 6 November they told us 30 working days, it comes 50. Email, phones, facebook messages, lies and nothing more. Koklonis was awarded as the best businessman this year!!! this agency now trying with fake reservation to be sell in chinese...Give our money back and after...be business man mr lamogio.

Panos Drosopoulos

AFT746852 & AFT748479

ps noone can get him to prison? Stay away from this dump

AFT accepted a booking for flights to Istanbul with British Airways in May 2014. They then cancelled the existing flights and offered earlier, far less manageable flights (these had previously been quoted at a cheaper price, no offer of refund of the difference.) I declined the alternative flights and selected the full refund offer. It is now Feb 2015 and I have been constantly fobbed off. No refund has been paid. British Airways has assured me that they paid the refund to AFT within 10 days! The battle goes on!!!!!

BE AWARE THIS COMPANY IS HORRIBLE TO DEAL WITH..IF YOU CANCEL DON'T EXPECT TO GET YOU REFUND..THEY WILL LIE AND TELL YOU THEY ARE SORRY. I HAVE BEEN WAITING SINCE JULY FOR A REFUND. THEY SAY THE CREDIT HIT MY CC, THE CC COMPANY HAS NO RECORD OF THE TRANSACTION. THEY REFUSE TO HELP OUT AND STATED THE CASE IS CLOSED. THEIR LEGAL DEPARTMENT DOES NOT ANSWER EMAILS

Posting flight listings that are not available. In two days, I was able to get confirmation of a booking but in few second, get cancellation email with unfounded reason. The second day, was able to get to the last stage of the process only to find out, it's not available anymore. I am providing sensitive Credit Card Information every time they process. I don't know if they are for real. This company is dangerous.

I bought a ticket with airfast tickets in June 2014 to fly from HCMC to Hong Kong. My flight was cancelled 2 days before I was supposed to fly, apparently the flight was no longer running. Thus I started the refund procedure, which after countless emails, I still have not received anything! It has been 7 months now (Jan 2015)! I have received nothing but lies and empty promises, meaningless emails promising everything but delivering nothing! And now after 7 months of trying to get my money back by sending numerous emails, they no longer even respond! DO NOT EVER PURCHASE ANYTHING FROM THEM AS THEY ARE NOTHING BUY CHEATS AND LIARS! YOU WILL REGRET IT AS SOON AS YOU PART WITH YOUR MONEY!

My complaint with AirFast is explained through the following email correspondence. In summary – we purchased United Airlines airline tickets through AirFast – after having to switch our flights, etc. – United Airlines ended up refunding part of our tickets (United Airlines was great). It has been over 3-months (will be 4-months on Christmas) since AirFast deposited our refund check from United Airlines into their (AirFast) account. The next step was for them to then turn around and refund the money to us – we haven’t seen a dime.

I would also like to apologize for the length of this complaint – but I wanted my emails and their responses to be seen word-for-word so there is no confusion or misunderstanding.

The email I sent on 9.18.14:

My husband and I booked two tickets through your website for flights on United Airlines - booking number and details below. Because of issues with the airline they refunded a portion of each ticket. United Airlines sent you two checks for the refunds - check numbers and details below - that you all deposited on August 25, 2014. Now you are supposed to write me two checks for those amounts to complete the refund transaction.

I called United Airlines in July (July 22, 2014 - I believe) to check on the status of my checks, because I had already received confirmation by email from them that my refunds were approved. They gave me the check numbers, expressed that they were sent to you and that I should be receiving checks from AirFast in the amount of the refunds. So, immediately after I hung up with United, I called AirFast and spoke to a gentleman who had no notes or knowledge of the refunds or checks and told me that he would "investigate" the matter and that it it may take some time - which I understood because I assumed that you had either not received the checks yet or that they had not been processed and for that reason were not showing in his system yet. Well, I've given it two months and haven't heard anything from you or received our refunds. So I called United Airlines today, September 18, 2014, and they confirmed that you, AirFast, had deposited the checks that they, United, had sent to you on August 25, 2014. I immediately called you (9/18/14) after hanging up with United and spoke to a lady who didn't have any information or notes on the refunds and just repeatedly told me that her notes say the tickets are not refundable -- to which I repeated that United DID in fact refund portions of the tickets, that they then paid you for the refund amount, and now that you've deposited United's money you need to pay me. I repeatedly asked her for a supervisor and a supervisor's direct phone number - to which she told me there were no internal direct lines and that my only option was to write an email and it would be "investigated".

Please note that there is nothing to investigate - United Airlines paid you and now you need to pay me. As I told the AirFast woman on the phone just moments ago -- if I don't hear back from you within the week (by September 25, 2014) I will contact the Better Business Bureau.

By 9.24.14 I hadn’t heard back. And as stated in my email above – calling did no good, plus I was happy to have written documentation. So I followed up via email…

I'm following up on my email below that I sent last Thursday, September 18th. As I mentioned, and as I told the woman I spoke to, if I don't hear back from you regarding my refund by tomorrow, Thursday, September 25th, I will report the issue to the Better Business Bureau.

However, I also wanted to let you know that, in addition to reporting you to the Better Business Bureau, I will also report the issue on multiple social media channels tomorrow (September 25, 2014). There is no reason that this "investigation" should take this long -- 3 of the 4 steps were completed by August 25, 2014...

1. United approved the refund to me of $384.04 (broken out in two refunds of $192.02 each)

2. Because we purchased the tickets through Airfast, United sent you (Airfast) the two checks for $192.02 each (Check numbers: XXXXXXX and XXXXXX)

3. Airfast deposited the checks on August 25, 2014

4. Now Airfast should have sent me a check(s) for the same amount(s) to complete the refund transaction

Please contact me ASAP today or first thing tomorrow morning. I will report the issue, as mentioned above, by 12:00pm EST on September 25, 2014.

Thank you for your help - I hope to hear from you soon.

They responded on 9.25.14…

Thank you for taking the time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

First of all, we would like to express our deepest apologies for the delay. Allow me to explain the procedure to you, so that you understand the reason for the delay.

In cases like this, we need to have the final authorization by the airline, in order to proceed with the refund. This authorization took longer than expected, so the refund was delayed.

Although after consulting our system we would like to inform you that your refund procedure is already initiated. The refund procedure takes approximately 40 working days to be completed.

As i completely understand the frustration and inconvenience caused to you by this delay, i will personally forward your issue to the appropriate department as a top urgent priority.

We would like to thank you about your patience and understanding.

Please accept our sincerest apology for any trouble or inconvenience we have caused you.

We remain at your disposal for any additional information.

Best Regards,

Georgia Zindrou

The AirFastTickets Team

Love your World.Love Travel.

I followed up asking when the 40-day procedure began, they said:

Further to your inquiry i would like to inform you that the 40 day procedure begin after we deposited the checks from the airlines, indeed.

After doublechecking this with our accounting department, your money will be back after this period of 40 working days.

Should you need any further clarification, please do not hesitate to contact us.

I followed up 48 days later on 10.30.14 … didn’t hear back

So, followed up again on 11.3.14 … still didn’t hear back

So I followed up again on 11.6.14...

I can guarantee you that this is my last time reaching out before I go viral/social and report you to the BBB about having not received my refund check.

This situation is absolutely ridiculous - I don't know how you are still in business. If I don't hear back from someone or have my check in my mailbox by 5:30 EST tomorrow I will post a long and detailed complaint on every review/blog/social website I can find.

What I am asking for is extremely simple. Send me my refund check of $384.04 that you have already deposited in your own account, 8/25/14, from UNITED immediately. Georgia Zindrou told me that I would have the check 40 days after 8/25/14 and it has now been 53 business days and two unreturned emails. Unacceptable.

On 11.7.14 they finally responded…

Dear Mr / Mrs

Thank you for contacting AirFasttickets.

First of all, we would like to express our deepest apologies for the delay.

Unfortunately, the refund procedure sometimes takes more than the expected time due to the working overload during summer months.

However, according to our online system, your refund procedure is about to get completed.

Kindly note that we cannot be precise on the day that you will find the refund at your account, however, as soon as we have a response from our accounting department we will inform you.

We remain at your disposal for any additional information.

Regards,

Angelos Karafotiou

By 11.30.14 – I hadn’t received my refund check. So, I sent my final email (below) and as of today, 12.6.14, I have not heard back from them – so here we are.

Angelos/ to whom this may concern,

I can promise you that this is the very last time I will reach out to you regarding my refund check. It is absolutely ridiculous how long this has taken and I think that waiting over 3-months, since you deposited the check from UNITED into your account, is beyond patient of me.

On November 7th I was told my "refund procedure is about to be completed". Again ridiculous that from August 25 to November 7th it's still not completed -- how you can stay in business when this is the speed at which you work is beyond me. But, it has now be another 23 days since it was "about to be completed" and I haven't received my refund check.

If I do not have my refund in hand/refunded back on to my card by 5:30 MST on Friday, December 5th, I will not reach back out to you - I will go directly to every social media/blog/review site I can find, as well as the BBB. I've given you plenty of time and I've had enough.