JenJen House - www.jenjenhouse.com

I have purchased 5 dresses from JenJen House. The first was a sample to check workmanship and fabric colour as I wanted to use them for 3 bridesmaid dresses. All 4 dresses needed some alterations in spite of being made to measure, however I had allowed for this and it was still cheaper than buying the dresses either ready made and altered or made to measure in Australia. I then bought a fifth dress which is midnight blue satin and lace with flowers and sequins. It is only at the fifth dress that I wore on a very hot day that I realised there are no cleaning instructions. After 3 attempts at finding an answer I have learnt that the material is not colour fast and cannot be either washed or dry cleaned. As such I would recommend caution if you plan on wearing the dress more than once and to check washing instructions for any fabric.

My dress arrived today. It fits perfectly and is the right length.

I sent all my measurements, including my height in bare feet. I would advise this, so it is custom made for you.

My fiancé and I checked and rechecked the measurements before submitting the order. This is the key to success.

The dress is very well made and was packed securely. I live in UK.

It was a delightful experience to bought my wedding dress in this site. It was costume fit, great quality and above all arrived on time and perfect conditions.

Everyone that saw my dress really tough it was much more expensive, because of the quality as itself.

I highly recommend to take time choosing the dress that you like the best form Jen Jen house, because definitely it is going to be just as you seen it on the page.

The following service with them is also reliable

Im really happy and for sure I´m going to keep on following them as costumer for so many other times.

Thank you all.

Sent a dress which does not look like the dress on the website. Enquired about returning it and was told I can not return the dress because I don't like it- even though it is different then the one on the website. Also tried telling me that multiple dress makers slaved for days to make the dress for me- even though it was shipped on the same day I ordered it. The dress is poor quality and horrible- I can't wear it. Really bad customer service from JJs.

I purchased a dress for an upcoming wedding. I did not buy a suze I went for the custom fit.

I cannot praise the enough. The dress was perfect, better than the picture.

I contacted the live chat with my questions and the response time was just a couple of hours.

The site was easy to navigate, which is a bonus. The picture are beautiful along with the customer reviews.

My dress arrived in the time that they said it would. I already knew of the custom fee as I had done my research before purchasing.

I had all the information I needed before I committed to purchasing from the company.

I was a little dubious about buying from the after reading some of the reviews but I was so happy with it.

6/2/14

A deceiving company do not order from them. I ordered a wedding dress, and paid the full amount of the cost of the dress + size customization + shipping. When the delivery man came to give me the package, he gave me a $50 invoice has to be paid in order to give me the dress. I asked him what this $50 for, he told me this is a custom fee and I have to pay this amount otherwise the dress will be sent back to the seller. I went on jenjenhouse's website, and found no customer service number to call. The only means of contact is to email them. When you email them, they send their response next day, so we waste almost 2 weeks of emailing each others back and forth in vain. In the last email, a new customer service representative other than the one I used to email each time emailed me. This new csr acted like she had no idea about my case, and kept repeating what the original csr and I already discussed. After that I sent her an email asking her to cancel the order so that I can buy the wedding dress from somewhere else; she didn't email me back. I didn't get any response, bought a new wedding dress in a very short period of time, had to travel 15 miles away to get their dress, which I was no longer in need to, and paid the custom fees.

So, all what I got from them:

1- Very bad, slow, ignorant and deceiving customer service system without even a phone number to call.

2- Additional charges that no one gave any idea about it from the beginning.

3- They missed up our ceremony, and had to buy another wedding dress.

I ordered my prom dress on this site, paid for fast shipping and it did arrive very quickly. It looks very well made, and is quite heavy (that's a good thing!). I sent them my measurements and the dress fits me perfectly! They contacted me as soon as I made the order and were very polite. It looks pretty much the same like in the picture. It came in a bag that was put into a box (a box with flower drawings!haha). Naturally, it was slightly wrinkly, but I expected it to be (not noticable much at all).

I am very happy with my dress and I would order from the site again! I don't know why there are so many bad reviews, really!

My daughter fell in love with a dress on their site and I was VERY worried about purchasing a dress online but I took her to a tailor to get her correct measurments (glad I did that because the one's I took were wrong)and sent them in. When we got the dress we were so happy with the results. The quality was good and she got soooo many compliments. I would use them again.

Their dress is very much like the picture. Make sure you note that this is a very good dress. I ordered it for a friend who is about 5'5" and it fell pretty high on her thighs. The sequins at the top seem a bit scratchy but no more than you might expect. The delivery was well before expected which is always a bonus especially for overseas shipping. This is not the highest quality dress but it is good for the price.

great site for my wedding preparations