The Wedding Wardrobe, Chester Le Street, County Durham

I got my wedding dress from the wedding wardrobe, the lady who helped my choose my dress was absolutely amazing. I told her I wanted to look like a princess for one day, she picked some dresses out I tried them on. I tried a dress on it was beautiful and I knew this was the dress, she added a veil it was perfect. At my dress fitting I had concerns that the dress was too loose on the top but was told to use double sided sticky tape to hold it down. I said ok they are the experts not me. After alterations I had to go back and try my dress on down the other shop. I mentioned again about the dress being loose on the top but was told the same thing what the lady said at the other shop, use sticky tape. I took my dress home a few days later. The morning of my wedding day, my dress was too big the straps were falling down the beads were falling off. I wasnt going to wear it I rang my husband too be crying, he persuaded me to wear it so I did. All day the straps were falling down the dress was so loose on the top that my boobs were hanging out, this was in front off all my guests. I was crying most off the day. It was devastating it was supposed to be the happiest day off my life but it was ruined because my beautiful dress was too big. So a few days later I rang the wedding wardrobe to explain what happened, the owners husband answered I told him about the dress, he replied "what do u want us to do about it???? Its not as though your going to wear it again". I said it doesn't make a difference if I wear it again or not it should fit me. I asked if I could speak to his wife, she was more understanding she told me too bring my dress down she would have it cleaned and get it altered to fit me. So they arranged another appointment. So I missed my appointment to see if they would ring me but they didnt, so I went down too get my dress. I asked the ladys husband why they hadn't rang me, his reply "we dont chase up our customers ", my reply was its your fault my dress doesnt fit me to begin with I paid over a thousand pound. The ladys husband has really bad customer service, why get angry and nasty with a customer who has had a bad experience. He should off been professional and found a solution, not being nasty and disrespectful, he shouldn't be working there.i didnt demand a refund I just wanted them to make my dress fit, which it should of on my wedding day. Spent all that money on my dress iam very disappointed of the outcome. Iam more upset about his attitude if I spoke to any off my customers the way he spoke to me I would be sacked. I didnt like his attitude so I've had to take my dress to another shop to get altered, they found the problem straight away and are going to sort it for me, it has cost me more money to get my dress sorted, shocking, iam writing this review so no other women go though the same problem as me, the wedding wardrobe could have sorted this problem out

I would highly recommend the Wedding Wardrobe. The staff were fantastic. They were incredibly helpful and really listened to what I wanted in a dress. Their suggestions were excellent and they put me at ease straight away. The shop has a wide range of dresses and I managed to find my perfect dress in the first one I tried on! The ladies made the experience fantastic and made me feel really confident that my wedding dress is in good hands. Thank you very much Wedding Wardrobe!

I first contacted The Wedding Wardrobe because I saw a dress online I wanted by a particular designer and saw that this store sold other dresses by her so I phoned them to ask if they stocked it. They said sadly not as it had been discontinued, but they did have a similar one if I wanted to come and look at it.

I went down the next day to see it and the sales assistant, Lynn, couldn't have been more helpful. I told her that even if I loved the dress I had no intention of buying anything that day as I would have to come back with my mam when I was able to try it on. This didn't change her attitude at all- she couldn't do enough to help me. She gave me all the information I would need about having the dress altered (mine was a sample dress in the sale a couple of sizes too big), accessories and shoes to go with it etc, then gave me the store's contact details so that I could make an appointment when I was ready.

I phoned back later to make an appointment to come back with my mam and try it on and we were lucky enough to get to deal with Lynn again. She was very chatty and friendly with my mam whilst I was getting changed, and talked to us both a lot about potential accessories to match it, and let me try a lot on with it, without trying to persuade us to buy any of them. My taste is very much my own, not particularly traditional and therefore most of the accessories in the store weren't suitable for me, and Lynn totally understood this and recommended places where I might get something more to my taste.

We ended up buying the dress there and then as it was perfect for me, excluding the alterations we'll be having done nearer the time.

I would recommend making an appointment with Lynn to anyone intending to shop here. She has fantastic customer service skills, and her conversation with you and the interest she takes in you and your plans are obviously genuine. She recommends other products and ideas based on your taste (which shows that she genuinely listened to me) but never attempts to pressure you into buying anything.

As I was lucky enough to buy the first dress I tried on and this will be the only shopping trip like this we have, this was a very special day for me and my mam and it couldn't possibly have gone any better. Thank you so much Lynn!

Great service all round found the dress the girls were great xx Great help picking the dresses and advice would definitely recommend to all future brides. There's so much choice and the dresses are amazing and the quality out of this world

Had a fantastic day at the wedding wardrobe. I was nervous to try dresses on but was put at ease by the girls. Lynn was lovely and would recommend to make an appointment with her. Very helpful and the dresses were amazing! I couldn't fault the service provided, so friendly and enjoyed my time there

Couldn't be happier with the service the lady I dealt with was fantasic...... Really put me at ease made my experience at the wedding wardrobe a very enjoyable one

Amazing service from the lady I dealt with, you can feel her positive energy and genuine enthusiasm a mile off. A genuine person who clearly cares about her job, but more importantly your wedding.

Never thought id get my wedding dress on my first visit out shopping. Thanks to the advisor and the team they all made it a fantastic experience so friendly and helpful n now I have my perfect dress that I love so much

Can't recommend the Wedding Wardrobe enough.....absolutely amazing staff, I have been given fantastic advice and service off one of the ladies that works in the store, she was fantastic. I absolutely love my dress and can't wait to wear it this December.

Best shop to purchase the dress of your dreams, so much choice and nothing is to much trouble.

Once again thank you so much.

The Wedding Wardrobe was the first dress shop I went to. I was very nervous, and was almost certain I would not find my wedding dress in the first shop I went to - in my head, this was a sort of training exercise!

As soon as I got there, Lynn put me at ease. She asked me the kind of styles I liked, and then pointed me in the right direction so I could start looking through the rails. I picked out 3 or 4 dresses and started trying them on. I was really worried about being in my underwear in front of a stranger while trying dresses on as I still have a bit of weight to lose, but honestly Lynn was amazing. By the time I was finished I nearly forgot to put my clothes back on I was that relaxed, and the whole time we were laughing and joking - I felt like I had known her forever!

And while I was trying on dresses, the other lady in the store had been foraging away and found a few more dresses for me to try on - after listening to me saying I didn't want a big full skirt as I felt it made my hips look bigger, and I didn't want anything too heavy. All of the dresses she suggested were amazing and suited my shape perfectly - their attention to detail was second to none.

In the end, I was more or less decided on a dress, but had doubt in my mind as it was the first shop I had been to. So off I went to my other appointments. None of the other shops even came close to the level of service I received at Wedding Wardrobe. In one shop, I kept saying, "I don't want a full skirt and I don't want 10 layers of material", etc and she just said, "ok we don't have anything then". I was in and out in 10 minutes! Despite them all being bigger, Wedding Wardrobe had by far a better selection of shapes and styles.

So, I rang them up and asked if I could pop back to try on 'the one' one more time (I actually live in London, so explained I couldn't make another appointment until end of July if not) - they were very accommodating, and when I got there 15 minutes later they were ready and waiting with my dress, as well as shoes, veils and hair bands galore.

I now have the most amazing wedding dress, and very happy memories of dress shopping with my bridesmaids and my Mam. We all thoroughly enjoyed our visit to the Wedding Wardrobe!

I can't recommend this shop highly enough, if not for the dresses - which are amazing - just for the customer service!

Thank you ladies!