Kwik Fit Car Insurance

Avoid these like the plague. They have just informed me they cancelled my insurance on the 6th April (45+ days later and 2 payments later) due to a non payment even though I have paid every month. A computer glitch in February meant they come for my monthly dd 3 times and the bank recalled them all on their advice. The direct debit then got taken 10 days later and then they never came for the march dd so I paid on card and got told they would straighten everything with the accounts team and to ignore any other letters about this matter. Then I get a letter saying my insurance was cancelled. Phoned up and they said they will listen to the calls today (Saturday) and if I sent an email with my bank statement on showing the payments they could look at that and get the policy reinstated. Had a voicemail today saying there was no manager in so no calls can be listened to. Rang up half hour later to generally speak to a manager and there was one. Got told by the advisor originally dealing with it that the turned up 10 minutes after the voice mail. Then got told that the manager couldn't access the emails or listen to the voice calls the admin team need to do it. So they wasted my time in ringing back today (Saturday). Asked to speak to a manager and got told she won't speak to me. Asked to speak to a team leader or senior and there was only skeleton staff in and only the manager in. Asked to speak to the complaints department and they said they can't transfer me there. Asked for a manager ring back and got told there was no point over the insurance matter as nothing can be sorted until Monday. Asked to speak to the manager to complain about the service and got told she won't speak to me cos it can't be dealt with until Monday. I said this was a complaint about service not the insurance policy and he found a senior member that had suddenly morphed from somewhere.

Avoid these at all costs. Even worse than the kwik fit garages that tried telling me I needed new brakes at £300 to pass an m o t when I had them replaced 2 weeks before the mot.

Whole company are jokers

Do not use this company they are a nightmare .

Was unaware that this company auto renew and take payment directly from your account 5 days before existing policy even ends. If that wasnt bad enough the actually took my yearly premium twice, leaving me unknowingly overdrawn. I phoned as soon as i realised to complain. I cancelled my insurane on the spot and found another cheaper insurer. Its taken 7 days to get one of the payments back. Ive just phoned again to complain that the second one has still not been refunded only to be told it could be a further3 to 5 days. That will be 15 days from when the money was deducted from my account. Mistakes sometimes happen but how a company reacts to a problem or complaint truely defines them. Kwik Fit are unfit. Heaven only knows what they would be like if you had an accident.

A no fault claim reduces my NCD from seven years to two years! Oh, it's because the other insurer hasn't reimbursed us for the claim so I have to pay an exorbitant cost to renew my insurance because kwikfit's admin department won't sort out the NCD. Don't touch them with a barge pole.

The worst insurance ever cost me 319 pounds to get my windscreen done ripoff basterds

Recently noticed that I was paying £62 to KwikFit. When I rang was told that it was for my wife's car insurance. £62 a month was the renewal price compared to £22 I had been paying the previous year (3 times more!!). I asked why I had not received a reminder and was told that it was sent in September. I managed to get the monthly amount reduced to £33 pounds a month but no refund for the previous 5 months but was told that if I was to cancel the policy I would have to pay a large cancel fee. Reluctantly agreed to the reduced price however I noticed that no insurance documents had been received. I rang again and was told they had been sent to my email address. Checked my emails with no sign of my documents and was told to check my spam folder. I asked for them to be sent again and received them straight into my inbox. I now feel that they were not sent at all and may seek a solution via the financial Ombudsman

Hard to get through to right dept. Price double last year, keep trying to charge me although cancelled

I had a letter from you telling me you could not collect a payment via my direct debit and you asked for my bank details,yet you printed my bank details on the letter you sent me,the last payment I made via the phone was on the 22 Dec and the direct debit was reset up to be paid on the 22 of each month,as the last payment was due on the 22 Jan via the direct debit,it is not my fault if your staff do not amend the paperwork to reflect the phone calls.I tried to call your customer services at 6.15 pm and was kept on the phone for 15 mins listening to the weather and news.The Jan payment will be made on Wednesday 8/2/17.

Very little help when stopping insurance after the year phoning problems not clear on the internet.

I do not want to continue my insurance with this company from the 01/02/2017

Since than I had to call nation wide company on behalf of primer insurence which is apparently working in behalf of qwik fit and been false information in regards to my claim and my car has been returned to my drive in worse condition since the accident after 3 weeks without any courtesy car ( I have truck driver witnesses in writing)

Could I please put formal complain in regards to my insurance claim that after more than 3 weeks is still not resolved

Thanks