Pharmacy2U www.pharmacy2u.co.uk

Pharmacy2U www.pharmacy2u.co.uk
★★★★☆
3.9
77.0% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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“They think a 6 month wait for Ibuprofen is ok!”

★☆☆☆☆

written by on 05/04/2012

They ran out of 400mg Ibuprofen tablets and think a 6 month wait is ok? I think not! It wasn't the fact they ran out that bugged me, it was their apparent lack of interest and general unhelpfulness which I found annoying. I have been a Pharmacy2U customer for years, but this incident and the way it has been handled has left me feeling quite put out. I have actually been with P2U since they first started and was always a loyal customer - I'm just confused by their lack of interest.

Julieatp2U's Comment

Written on: 06/06/2012

Dear Customer, Please accept my sincere apologies, I agree this is not acceptable. Can you please contact customer care at Pharmacy2U again, either via email at [email protected] or by telephone on 0845 803 9033. Please ask for Sue (customercare supervisor) who will deal with your query correctly for you.
Once again please accept my sincere apologies in the bad service you have received recently.
Julie

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“Nicotine patches ordered & delivered!”

★★★★★

written by KTH2012 on 17/02/2012

I was looking to purchase a months worth of patches and was due to purchase them from Sainsburys as there were on offer. However, when i went to get them they were normal price again. Long story short, i googled nicotine patches online which lead me to a comparison website which lead me to you. I chose to purchase from Pharmacy2U because it was a UK website address, the price was lower than supermarkets and the delivery time was good. I was nervous purchasing these online but they arrived well within the delivery date stated and in good condition. I will certainly refer you to a friend or colleague and will look to order again at the end of the month. Kidn regards Katie Highton P.S. this review was based on my online serivce and not in store. The review would not allow me to submit without choosing a rating - maybe this could be 'layout of website'?

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“syndol”

★★★★★

written by Pattie2584 on 06/02/2012

very good service, I will shop with u again,many thanks

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“Ordering from website”

★★★★★

written by jandb on 31/01/2012

Easy to order. Products arrived next day. Great service.

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“Poor delivery service”

★★★☆☆

written by Mcmillanj on 30/01/2012

As I wasn't home the day of the delivery, the driver allowed a stranger who was parked on the kerb outside my house, to sign for the package. The driver then left my package at my front door-not round the back for some strange reason. By the time I returned from work, the package was nowhere to be seen. It took a week of investigations to figure out what had happened. We can only guess that the package was stolen by the unknown person who signed for it. That was about 3 weeks ago and i'mstill waiting for the claim to be sorted out. I'm £35 out of pocket and still have no cat food! What I will say is that the staff in the office who dealt with my query were extremely helpful. If it wasn't for them, I wouldnt place any more orders.

Shellie25's Response to Mcmillanj's Review

Written on: 20/02/2012

Thank you for your review, I apologise you have not received your order and it has now gone astray, Please can you contact our Customercare team on 0845 803 9033 so we can see what stage your inquiry is at.

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“Excellent service!”

★★★★★

written by CL41re on 23/01/2012

Much cheaper than 'high st' chemists, very fast delivery, easy to use website = one very happy customer - Thank you!! Would definitely recommend!!

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“Pharmacy website”

★★★★★

written by lindariordan on 23/01/2012

Great service, good prices, fantastic selection of items. I support this firm as its based in my local area and helps jobs and local economy.

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“delivery”

★★★★★

written by melanieinwood on 22/01/2012

would be good but when can only order 1 item of what you want it is expensive shame you cant buy in 2 or 3 to make cheap.

Shellie25's Response to melanieinwood's Review

Written on: 20/02/2012

Thank you for your review. Syndol is a medicine which pharmacies are professionally restricted to selling only one pack per order; this is the reason for our sales limit on this item. This is something which applies to all UK pharmacies. Please contact us on 0845 803 9033 if you have any further queries.

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“Poor”

★☆☆☆☆

written by wayne35 on 19/01/2012

I ordered goods and paid extra for next day delivery thinking that would be the case. I waited for nearly two weeks for my goods as they were out of stock. There should have been notification straight away that item was out of stock rather than making one pay extra for next day delivery. I didnt even get an apology or real explanation or refund of at least my extra payument for next day delivery. Really poor!

Adam-P2U's Response to wayne35's Review

Written on: 23/01/2012

Please accept my apologies for any inconvenience caused and for not being notified at the time of ordering.

If you would like to discuss your order further or if you are still having problems, please call customer care on 0845 803 9033 or alternatively email customer care on, [email protected]

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“Vehicle First Aid Kits”

★★★☆☆

written by on 06/01/2012

Super product at a great price, shame about delivery service, only advised out of stock 2-3 days after order placed, so when I really expected them. Advising of availability when order placed would be great.

Guest's Comment

Written on: 11/01/2012

Good Afternoon

I apologise that you were not contacted sooner in regard to the delay in your order.

If you would like to discuss this further please contact our Customer Care team on 0845 803 9033 or email [email protected]

Thank You for your comments

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“Only fault is that they charged me for delivery”

★★★★☆

written by djferros on 02/01/2012

Website not the best looking, but this company had ALL the products we needed which not even the major street chemists had. Prices are OK, not heavily discounted but not above the RRP either. My only grip was that the company stated free delivery over a certain value order. I had a big order so hit this limit easily, but was then charged a fee for delivery anyway as the physical size of the order (i only ordered creams) was classed as 'heavy and bulky'. Therefore, i'd be surprised if anyone actually gets the free delivery!

Julieatp2U's Response to djferros's Review

Written on: 04/01/2012

Good Afternoon,
I can confirm free delivery is currently available for all orders over the amount of £20.00 but under the weight of 2kgs using Royal Mail delivery services to an address within the UK. Full details can be viewed in our terms and conditions. If you would like any further information please contact our customer care team on 0845 803 9033.

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“after sales very poor need to improve”

★☆☆☆☆

written by glenys-george on 01/01/2012

web site suggested tablets were available at order time not true delay unacceptable

Julieatp2U's Response to glenys-george's Review

Written on: 04/01/2012

Dear Glenys - George.
I am sorry to hear you are not happy with the level of service you have received from Pharmacy2U and if you contact our customer care team on 0845 803 9033 we can investigate your order status further. I can confirm we are experiencing manufacturers delays with the Remegel Original tablets so the delays are out of Pharmacy2U control.

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“ service and delivery ”

★★★★★

written by on 31/12/2011

very good service, good prices and excellent delivery. would recommend

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“I dont receive my order not yet”

★☆☆☆☆

written by Manoel on 20/12/2011

Dear Manoel Thank you for shopping with Pharmacy2U We're pleased to send you this order confirmation containing details of your order. Your web order number is 0789695. Should you have any further queries, you will need to quote this reference number. Delivery Address Rua Almirante saddock de Sa, 50 ap401 Rio de janeiro Brazil 22411040 Brazil Product Price Qty Total Centrum Advance Tablets £12.79 2 £25.58 Basket Total £25.58 Delivery Total £11.58 Total £37.16 Your Non Prescription items' payment authorisation code : 093933. Regaine For Men Extra Strength Scalp Foam Triple Pack Regaine Foam Extra Strength For Men Triple Pack PRICE NOW: ££44.99 SAVE: £24.91 (36%) BUY NOW alli 60mg 3x84 Capsules alli 60mg Capsule- 84 Triple Pack (3 Months Supply) PRICE NOW: ££98.97 SAVE: £57.40 (37%) BUY NOW Regaine For Men Extra Strength Scalp Foam 9 Months Supply Regaine Foam Extra Strength For Men 9 Months PRICE NOW: ££143.99 SAVE: £61.33 (30%) BUY NOW How long will my order take? We aim to process and despatch all orders within 24 hours of receiving them. Your parcel will arrive in discreet packaging and, if you're unhappy with anything you buy from us, you can return it within 28 days for a no-questions-asked refund. Full details of your right to return are set out in the terms and conditions found on the web site and are included on the despatch note. If you have any concerns with your order then please e-mail [email protected] or call us on 0845 803 9033 from within the UK or +44 113 265 0222 from outside the UK. Kind regards, Pharmacy2U Pharmacy2U Limited is a limited company registered in England No.3802593. Registered Office: 1 Hawthorn Park, Coal Road, Leeds, LS14 1PQ. Visit our website http://www.pharmacy2u.co.uk

Julieatp2U's Response to Manoel's Review

Written on: 28/12/2011

Dear Mr Manoel Wanderley,
I am very sorry to hear you have not received your order. If you contact customer care at Pharmacy2U at [email protected] or on +44 113 265 0222. we can arrange to re-send the order or refund you in full for the lost order.

Sincere Regards
Julie Morton
Customer Care Manager

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“Fantastic Service”

★★★★★

written by on 19/12/2011

I was advised by Paxton cold cap manufactures to use a 5.5ph shampoo following my chemo and cold cap (to reduce hair loss associated with chemo). Pharmacy 2U was the only place I could find such a shampoo. I ordered around midday on the Friday and in arrived in the Saturday post! Living where I do in a remote part of the west coast of Scotland this is amazing service. I can't praise you enough, certainly the best service I have ever received and I use internet shopping a lot. I shall certainly use Pharmacy 2U again. Many thanks

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“Thank u very much ”

★★★★★

written by Shega4 on 10/12/2011

Rely I am happy from ur service and I enjoy by ur items ! I will be allwyes costumer to u Thank u Abdulrahman alshammari Saudi Arabia , jubail

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“prompt delivery”

★★★★★

written by on 10/11/2011

delivery speed is good, goods are well packed and all intact upon delivery.

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“Fast, cheap, discreet packaging - perfect!”

★★★★★

written by on 03/11/2011

I can simply say this service is all you need - fast delivery, good prices & discreet packaging - what else could you ask for?! :-)

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“order cancelled”

★☆☆☆☆

written by on 27/10/2011

I placed an order online yesterday, 2 hours later i received an email saying that my order has been cancelled. There was no explanation for this; i tried to call the help line but the phone gave an engaged sound and there was no answer. This happened several times; after which i gave up trying to contact Pharmacy 2u. I managed to find the goods elsewhere at the same price. I then receive an email today asking if i was happy with the service and that Pharmacy 2u hope my experience was positive...not happy and very negative.

Julieatp2U's Comment

Written on: 21/11/2011

Dear Sir / Madam

I am very concerned to hear you could not get through to our customer care team. Can you please contact Customer Care at Pharmacy2U on 0113 265 0222. We will then look into what the problem was? and why your order was cancelled.
Alternatively you can email customer care at [email protected]

Please accept my sincere apologies for the inconvenience caused.

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“excellent service and prices”

★★★★★

written by MOJOE1952 on 26/10/2011

This was my fist order with this company and the service was excellent I ordered on line one evening and got the goods promptly next morning. Prices are very good, and I would recommend this Company, in fact I have already done so to many people

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