Sofology - www.sofology.co.uk

This company are an absolute joke, please dont make my mistake and buy from them.

Their customer service is an absolute joke, a premium price for a sub level of service.

When I contacted them, all I got was lies.

Avoid them at your peril.

Sofa was due for delivery on 5/05 - we recieved at text to say delivery was 15:30 - 19:30! The driver called at 14:23 to say they would be approx 60 - 90 mins! At 17:37 I called the driver to ask where they were and was everything ok I they were due at approx 4pm to the told they wouldn’t be delivering today - driver was rude and put the phone down on me! Called sofology at 9am this morning (6/5) and to be fair he was really nice and helpful sadly at this point we can’t rebook delivery as the sofa isn’t back in the system! Incredibly disappointing service!! Asked for a refund of our £99 delivery fee as compensation but there was no manager available to speak with us to discuss further! So at this point we have no idea when our new sofa is coming and we are left feeling incredibly deflated at the service recieved from Sofology!

Update 6/5 at 9:55am my wife has called sofology again to try and speak with a manager - manager would not speak to us as they “don’t transfer calls” manager is refusing to refund the £99 delivery fee - absolutely furious!!!

Can someone from sofology please call me (my number is on your system) when you have seen this review!

We purchased a 3 seater sofa from the Raleigh range - note the colour we ordered was charcoal… the arm collapsed on the sofa and was subsequently replaced, we then decided to order the 2 seater version to arrive with the replaced 3 seater as we loved the colour and style.

2 seater collapsed underneath, this was fixed by a technician who screwed in some wood screws to hold in place, not much confidence this won’t go again…

Further to the shoddy frames, the colour has now turned reddish purple? Sofology have advised this is sun damage?

How the sun can get on the back of sofa I’m not sure but that’s what they are sticking to, they said this material fades really quickly in the sunlight, however I’m talking the last 6 months we have had the sofas in situ and we have no direct sunlight on the furniture ? The sofas look at least 10 years old….

Currently with the furniture ombudsman.

Disgusting for a 6 month old suite!

I would never ever purchase anything from this company again!

No description in website about the quality of the fabrics

Purchased a corner recliner sofa from Dundee store.. nice salesman.

It arrived a week later than anticipated.

Sofa material looks as if there are stains all over it.. was told by the drivers who delivered the suite it’s just the look of the material. Paid over £3000.

They put it together and whilst it was turned upside down on my living room I noticed how cheaply made it was.. but of wood here and there.. and the undercloth was ripped.

When you buy from a furniture store you don’t look underneath at how it’s made because in this case you wouldn’t buy from Sofology.

I was shocked!

I have now read all the other negative reviews that I should have read prior to buying from this company.

The sofa I received is a fabric sofa and the drivers brought the cleaning kit and in the front of the box it says in large letters “ LEATHER CARE CLEANING KIT” and when I queried it and told them that’s not the correct care kit they said “well, that’s what we were given and all we have.”

I called customer service, who was not helpful at all.

I feel that They have been well trained to make sure that the company comes first and not the customer!

The underclothes is just stapled on and it’s not even. Staples sticking out everywhere.

Not worth the money!

My advice to anyone reading this is.. GO SOMEWHERE ELSE AND READ REVIEWS AND ALSO REQUEST TO SEE UNDERNEATH !

I ordered a Bridgerton 4 seater sofa - all good, staff excellent. Was told 8 weeks to delivery - good I said as I'd be away for the whole of August. On 1st August a day before I went away for the month I was emailed to say my sofa was ready and I could choose my delivery date - most people would be pleased to have early delivery. Before I had a chance to choose I was allocated a date of 8th August - I tried to change online but was told to phone. when I phoned I discovered their delivery policy is totally inflexible. They said they could move a couple of days but no more. They have no room to store. I explained I was going to be away and was in a new property with nobody near to take delivery. They didn't care. So I said ok I'll have to cancel the sofa (I didn't mean it!!) and they said ok but you'll have to pay 40%. So of course I found someone at great inconvenient to them to be at my place to take the delivery.

On the day of delivery - it was like a scene out of a comedy show. With the time of delivery constantly changing - me in France trying to liaise with the person who was kindly waiting - finally they said they were 5 minutes away - but then it was 35 minutes. They'd only typed in the road not the town and their GPS had taken them to a completely different town.

However, I have to say I love the sofa!!!

We have not received our order yet but Sai at the Peterborough branch was the perfect host. Helpful but not pushy. Knowledgeable but gave us the space we needed to make such a big purchase. Thank you Sai for your time and patience.

We recently bought a grey leather sofa from Sofology. On arrival the colour was different from the swatch in the shop and the one we ordered online. The shoulder of the sofa was crinkled, the cushions do not line up. One of the arms was really imperfect. A cushion was not filled enough compared to the other one. My husband informed the driver he was not happy and he took photos, told him to contact customer service and swiftly left. We phoned customer service who appeared to be very sympathetic, they told us to put all our concerns in writing along with pictures to the email they would send us. Which we did. We heard nothing, so my husband rang again. They said they would send a technician to have a look.He arrived about 7:55 in a Saturday morning. He had a look trying to fix the obvious issues himself and went on and on about how the leather could have imperfections. My husband felt he was being very dismissive of our issues and the Technician left. We received a call on the Sunday informing him that it was felt there were no issues and as far as they were concerned the problem was resolved?????????. I would advise NEVER buy from this company. We bought from the Chester store. I have plenty of photos to prove what our issues are, which by changing an arm or a shoulder of the sofa this issue could of been resolved. We bought in good faith, only to be ripped off by this shocking company. The one star given was for the speed in delivery, on hindsight if we had of had it delivered on the due date maybe the sofa would of been better quality.

Wrong footstool delivered.

Spent £3k ordering a sofa set and marching footstool in the choice of fabric I like.

Sofa set was delivered in January, footstool incorrect fabric.

Then began the debacle of trying to get the right footstool ordered. Redelivery has been arranged 4 times but the wrong item delivered every time.

I’ve all but given up as customer service are useless. Only

Offered £25 goodwill gesture but no resolution.

How can you not have something you paid for and no way to have this rectified?

Avoid this company at all cost!

Ordered and paid, 9 weeks in advance, for a sofa, recycle of an old sofa (£129) and delivery. Sofa was ready on time. Asked to sign in, online, and book delivery, which we did, however then SMS received asking to call and arrange delivery (online did not work!!). Called to arrange and confirm collection of the recycled unit. Sofa arrived, on the drive, however, no plan to remove the recycled unit; they advised this was another company and they cannot take it. So, they took it away again, advising that Sofology will call, but better for you to go to the store. We went, to be confronted by two employees, who advised "nothing we can do, no manager here" call customer services, but there closed now. We shouted and then were advised we will pass this to management and someone will call tomorrow morning. Surprise, surprise, no call. Spoke to customer services and now re-arranged delivery, but will have to put the recycled unit in the garden, until they can arrange collection; they've only had 9 weeks!! Dreadful, would advise caution with this company, as customer services and there organisational skills take a lot to be desired!!

WARNING: AVOID AT ALL COSTS! My blood boils just thinking about the atrocity that is the leather recliner Sofa from Sofology. My wife and I were fooled by their flashy advertising and the promise of a 20 year guarantee, so we decided to shell out a whopping £2500 of our hard-earned savings on this monstrosity. It took months to arrive and when it finally did, we were initially thrilled. But that feeling soon evaporated as the seats began separating on their own, which was annoying but tolerable.

But things went from bad to worse when, just two years later, the recliner's bottom stopped working and the metal bracket simply snapped. Of course, we thought, thank goodness for that 20 year guarantee - surely this must be covered, right? Wrong. When we contacted Sofology and sent them pictures of the broken metal recliner frame, we were informed that the guarantee only covers structural issues. What a load of rubbish! What do they call it when the metal framework snaps? Apparently, that's only covered under their measly 2 year guarantee - which had already run out.

Can you believe this?! Two guarantees - one that they promote but won't honour, and another that only lasts for two years. It's a complete joke, and typical of cheap, shoddy manufacturers who care nothing for their customers. We paid a small fortune for a sofa that only lasted two years - what a sham! Sofology have tricked us, and to make matters worse, their customer service is non-existent. They're peddling falsies with their so-called 20 year structural guarantee, which they won't pay out on when a structural problem actually arises.

Save yourself the heartache and avoid shopping at Sofology at all costs. If you want quality, look elsewhere - because you certainly won't find it here.