Bedworld - www.bedworld.net

Re: Damaged bed headboard ,whole bed collapsed. On the same day it was built.

Very poor quality , refusing to refund us as blaming us for incorrect assembly

I would not waste my money on their products as the quality is awful and after sale customer service is absolutely horrible

We bought mattress two month ago it looked very nice in the photos and nice things was written about we really thought that was the mattress for us we paid nearly £400, and when arrived we used it for 4 to five weeks and we both kept on getting back, shoulder and chest pains we turned the mattress over exactly the same, got in touch with the company they just did not want to know all they said was if you dislike it we can collect for a charge of £79, no chance of a exchange or refund. Omce this company gets your money that’s it. The customer care does not exist. Total waste of money. Never again. Please try and buy from a reputable place or shop.. They just do not want to know after the sale

Hugely Disappointed. Please Read the Reviews. Completely dodgy.

I ordered a bed one year ago from Bedworld and incurred delivery issues. The bed support beam of the bed completely broke and the metal casters have bent entirely less than 6 months after purchasing it, after tens of phone calls and emails, I received the offer of a partial refund of £80, for a £600 bed! I had to continue to press to get a refund and was landed with a replacement.

The replacement took a while to arrive and on doing so, it was in even worse quality - buttons missing, staples sticking out, feet not matching the description on the website. The gentleman who came alone to collect the bed was unable to lift it, never loan complete the collection. Luckily his friend was close-by and was able to help him.

The same bed broke less than 2 weeks later (I was away for a week during this time!). After tens of phonically and emails, I finally received a response offering me a replacement beam and again a partial refund of a mere £80. It's clear that they do not want to issue refunds as stated in several other complaints and they take you round the houses to avoid doing so at all costs.

On calling I spoke with someone who was able to help me (she's now left apparently) and offered to collect the bed and refund. The collection was scheduled (or so I thought) for the beginning of the following week, so we removed the bed and had it ready. There was no collection.

I received a notification the morning before the following week at a time when we were away so the bed couldn't be collected. Too short notice for anyone! Having emailed several times and received no reply / promised collections that haven't occurred, the bed is still with me 4 months later.

I'm now seeking the bed to be collected and all I'm being offered is a credit note. I've called over 20 times in the past two days to be ignored, hung up on and emails disregarded.

I would seriously avoid purchasing anything from this organisation. There is clearly issues of poor-management, unsatisfactory quality items that do not comply with consumer standards. I will now have to seek legal action to receive the refund as promised.

DO NOT BUY from these horrible people! Rude Customer Service, bad delivery service, bad quality products and when you you try for a return they will be threatening you with holding £100 for returning the product!

I ended up with a damaged bad!

If they do not provide refund foe this rubbish they sent I will have to take them to Court.

Do yourself a favour and avoid these clowns!

Avoid at all costs. Wish I'd considered the reviews more strongly beforehand.

Having purchased a bed less than 6 months ago, it arrived in poor condition, with the stitching being extremely poor and the foam inside being mismatched, Within 6 months, the structural sections have broken entirely on the bed, I was sent a new beam for the bed and on finding that the structural brackets have bent, we requested an exchange. No apology was provided.

On the day of the exchange, one man (who was lovely) arrived and he simply couldn't lift the old bed from my property, nor could he lift the new bed from the van... makes no sense! On receiving the bed, I noticed again, a huge number of defects on the headboard, baseboard, side panels, and slats to which I emailed about and still have received no response.

Just 5 days later, the structural beam and brackets have broken once again.

I've emailed to complain about this and have been offered a fat sum of an £80 refund for the damage. Customer service do not response to questions or emails properly, no apology has been provided and it's increasingly time consuming to deal with people who simply do not care, nor do they want to provide a positive resolution for their customers.

I will be sharing this review on several sites so people know to avoid this company at all costs.

Didn’t look at reviews before ordering but I have had a brilliant service. I am happy with the bed it looks great and otterman works very well, easy for me to use despite my age and bed feels very comfortable. I seem to always live in house with sloping roofs so forgot I had ordered a headboard! Driver missed it too. I called to tell them. A while answering but very apologetic. Said they would deliver asap. Driver found it on van and returned on way back from deliveries to drop it off. Didn’t realize bed was not taken upstairs for me but for a small charge he was happy to do so. Can’t fault company or delivery so far

elling Refurbished beds , not brand new

Worst ever experience online with this company. Bought a bed online with mattress and got delivery one month later , when I opened the boxes its was a refurbished bed with a lot dents and very poor quality of paint … did try to contact online and over the phone , customer service was very rude and unhelpful . And still the issue is not sorted . Did sent over 10 emails and over 20 phone calls to chase the issue to be sorted out… never ever will use it again..

13 /04/2021 have been promised by there manager . That he will send me the tracking number for the faulty step ladder and still havnt got his email . Now that don’t answer my calls and not replying to emails . So i need to contact trade and standards about them

Bedworld have described the mattresses on the single bed with trundle bed i purchased as “luxury memory foam pocket sprung mattresses” there’s nothing luxury about them.

No signs of memory foam - I would expect to see my handprint in the mattresses after depressed for at least a few seconds and this certainly doesn’t happen.

They’re flimsy and offer no support - when I picked the mattress up with one hand it bends in the middle to 90 degrees with little effort. When I press the side of the mattresses (again with one hand) it collapses to half its width.

As for pocket sprung - I can only feel traditional framework around the mattresses and not the quality, support and stability that pocket springs would offer.

These mattresses would not last a reasonable amount time they’re “bargain basement” at best and certainly “not as described”.

The bed bases are also of poor quality, no workmanship involved. Again, the flimsy framework would not last a reasonable amount of time - it’s made up of cheap, thin Battons of soft wood, stapled together and reinforced on the corners with cardboard then, wrapped in a cheap material which is tucked in with a flimsy, plastic, stapled on trim (in two corners only).

The material that covers the base is not of durable quality - it’s very thin and wouldn’t stand up to much.

The trundle bed tips up (legs are locked into position) when weight is over one side or the other.

I could go on … My points above and more have been emailed to bedworld to exercise my rights to reject the goods as per the consumer act 2015, backed up by citizens advice, photographic and video evidence, escalated to trading standards and they still think they have the right to charge me £79 for collection.

Do not buy from these people - there’s never any answer on the phone. They’re happy to take your money but couldn’t care less about the quality of the products or about customers service.

They are not registered with an alternative dispute resolution services (FHIO) like other reputable retailers … there’s only one reason for this …. They don’t care!!!

Horrendous! Ordered a bed for my child back in August, 25th of August the bed arrives, damaged and with parts missing (feet). Eventually after various calls, emails, social media requests get a revised date for replacement of Saturday 4th. Bed arrives, no chrome feet again. Bed refused as i seething now. Delivery driver arrives again and puts his boss on the phone who assures me chrome feet have been posted and will i take the bed and a 25 pound refund. 16th of September, still no chrome feet although the girl on the phone and twice on social media they have been promised. Wee autistic girl having to sleep on a blow up bed as without the feet the bed would scratch her new floor. Workmanship is shocking, mattress is the only descent thing, customer services are the worst I've seen. Avoid avoid avoid. Photos on their Facebook page regarding this too.