Flybe

Flybe: cabin baggage surcharges. I will never fly with this company again. I would be amazed if they are still in business this time next year.

Cabin baggage check cages are sized 10mm to 20mm smaller than standard cabin bag manufacturers sizes. Result is unless you can get your bag fully inside the cage a £50 handling fee and it goes in the hols.

I wanted to remove a coat and some other bulky items which were preventing a snug fit but was promptly advised that the gate was closing and I would be prevented from boarding the flight unless I put the bag in the hold. They gave me enough time however to complete the £50 transaction.

Joke of an airline with no consideration for customers. There must have been 20 or more passengers who suffered the same fate. Nice little short sighted money spinner for Flybe but at what cost when half your plane of passengers will not be coming back.

Cardiff to Paris Wed 27 March. Checked cabin baggage rules and our cases seemed OK. But at the gate the Iron Cage would not fully accept the cases due to wheels protruding by less than 2 cm. This resulted in 2 x £50 penalties and cases put in the hold. This also meant wasted time at Paris CDG waiting for the bags. I noticed there was a large number of passengers caught out by this tight restriction. All believing their cabin bags were the correct size, and then confused and very upset. I spoke with cabin crew and mentioned the upset caused to so many passengers. I said that as a matter of courtesy to the crew I was telling them in advance of me walking down the aisle in order to poll the exact number caught out. The senior member said she was not happy for me to do so. I said that I understood but politely advised her I wished to proceed unless I was given an order not to do so. She then said "I'm making it an order". So I sat down. She then went into the flight deck and came out again 2 mins later, when the captain said "We're expecting turbulence ahead so I'm putting on the seat belts sign and the toilets will be closed for the rest of the flight". Unsurprisingly there was no turbulence. A disappointing poor attitude from the crew. On Saturday's return from Paris CDG there was the same issue with both bags being taken and placed in the hold. Amusingly the flybe cage was place inside the airfrance cage with plenty of room to spare. Unamusingly a family of 4 walked onto the plane with significantly oversized bags. As per previous complaints it was notable that both ways only half the plane was occupied. Also the overhead lockers are comfortably sized. A poor way to run a business and a good way to alienate and loose passengers

you can booking via sellist

Booked a return flight and they sent me an email informing that the airline has changed the dates and timing for my return. I couldn't agree to the change as I had work the very next day so I asked for a refund or they could find me another flight for that day. I even agreed to fly with any airline as I had to get back for work. They didn't get back to me for 2 weeks and then offered a 50% discount which was not okay at all as it was their fault not mine to be giving me 50% discount only for what I had paid! Found it very awful as they really don't know how to look after their travellers!

What a joke of an airline. Wanted to change the name on a ticket and they wanted to charge me £250.00. I declined and booked another seat but that cost £200.00 but £50 cheaper. I have complained officially by letter but never had a reply. You ring up and the person whom I spoke too could hardly speak English. So I didn't understand them. The charge is horrendous and would never fly with them again. In fact going out went on Air France plane and that was fab and had free tea and crossionant. On way back £2.50 for a cup of tea that was cold.

Flight delayed 3 hours in Manchester. No information given, and no food or other refreshments offered. Arrived in Belfast and the checked baggage did not arrive. Would think that 5 hours connecting time in Manchester should be enough time to have the baggage loaded on the plane. Baggage delivered 15 hours later by someone who obviously did not enjoy his job. Just rude and unprofessional like the rest of the Flybe staff. Flybe - NEVER AGAIN!!

As I moved to Cardiff 1 year ago I have had the misfortune of having to use Flybe in order to go back and forth. Flying at least once a month and being delayed every second flight. Thought this only happens with the Glasgow to Cardiff flights. But no tonight 20.11.17 would appear to be the worst yet flight supposed to depart at 20.50 not departing until 00.15. Absolutely no information as to why this is and no ground staff any where to be seen.

I booked a flight for my son to travel as an unaccompanied minor with Flybe from Hannover to Birmingham. He arrived at the airport with the forms supplied by Flybe, escorted by his mother. At the desk she was told that the unaccompanied minor service had not been booked. I was informed of this by phone, as I was waiting in Birmingham airport ready to meet my son. Flybe had failed to enter the details correctly, meaning the booking was missing from the flight details, even though the service had been booked. I was trying to sort this out via the staff at Birmingham, but they were far from helpful. My son had to check in his own bag, go through security and find the gate by himself, he should of been taken through by a member of Flybe staff. Meanwhile in Birmingham the staff assured me that the cabin crew would look after him and then pass him to the ground crew at Birmingham. None of this happened. He was denied the snacks and drink on the plane he was entitled to and when he arrived at Birmingham there was no staff to meet him. He had to find his own way out, through security and collect his own bag, even though the staff at Birmingham had assured me he would be cared for on his arrival. The way flybe have handled this case has been extremely poor, I have been chasing them up on a weekly basis for over 7 weeks to get a response. The first reply I got basically blamed the whole problem on my son, saying he could not find his passport at the gate in Hannover. If he had been accompanied his passport would of been in a neck pouch supplied by Flybe and would of had a staff member to guide him.

Husband went to Amsterdam for the weekend. 2hr 19 mins delay going out and 2 hrs 21 mins coming back. No offers of drinks for delay on either leg despite a delay of over 2 hours. In Amsterdam board was not regularly updated I had to check the arrival time of incoming flight to update husband. Is this so you do not know plane is going to be delayed more than 2 hours? Also they have reduced their cabin bag size to 35cm width, most are 40cm, and husband had to pay 55 Euros for 8kg of luggage to go in hold. yet lots of people at boarding gate with much bigger bags. Also when he was booking the flight online when he hit pay the cost suddenly shot up with no revised breakdown of fare increase. He had to continue booking as Nephew was booking at same time with a different airline and had paid. I would not recommend this airline.

I flew to visit my sister with my family for the first time in 16 years. I was looking forward to finally seeing where she lives and getting to visit with her and her kids. Sadly, Flybe has lost my bag and has no idea where it might be. Unlike most airlines, they are unable to scan the baggage ticket to locate a bag. This seems like a major safety concern, as well, that they have no idea who's bag belongs to who or where it is?! So, instead of getting to enjoy the time with my sister and this beautiful city in the few days we have, I will be trying to replace the items in my bag. Some of the items can never be replaced. Unfortunately, Flybe cannot be trusted with ones travels or luggage or to allow one to have a special time with family as you will never be able to compensate for the time I have lost.