Be Broadband www.bethere.co.uk

BE sold out their customers to Sky, with the promise of a seamless transfer with no changes. In my case, and seemingly that of numerous other complainants here, that promise has proved to be entirely empty.

I left BT & went to BeThere about 3 years ago due to BT's indifferent service.

I used to wholeheartedly recommend Be to friends and family before the SKY buyout as the service was absolutely brilliant, constant speeds, never a drop no matter how many of us were lighting up the router.

I am happy to pay a good price for a good service BUT £17.00 per month for 1 meg is just insufferable and the constant drop out of service is appalling !

I can pay £3.00 a month for this level of service.

I joined Be 7 years ago. It has been average till the last 6 months ago. Now the Advertised 16 MBP is around 0.5 Mbp-Download and 0.35-Upload.

I have monitored it for nearly 2 months.

6 calls to Technical support has made no difference.

Technical Support only offers Lip service.

This bandwidth is provided by ISPs charging only 3.00 pounds per month.

I will never recommend Be to anyone.

I joined BeThere in 2007 and it was totally awesome. But since they sold out to Sky in 2012 its now totally rubbish. The internet suffers from lag, packet loss (5% to 22% in my case), slow to the point of unusable upload speeds, inconsistent up and download speeds, and after 6 weeks of logging a support call to get this fixed, customer support don't have a clue what the problem is. Infact the only thing they are good at is asking you to do more and more tests but not doing anything to solve the problem. Even a lift and shift didn't work. I am now moving to another supplier. I am so dissapointed that this used to be one of the best internet providers, and now they are rubbish. Another "Sky" success story, turning something good into a service you wouldn't pay for.

I subscribed to be about 4-5 years ago and all was well; speed was fine, no problems. Then Sky bought them over and suddenly performance dropped through the floor. Timeouts, awful connection speeds, the whole lot. I have no idea if it was down to the Sky buyout or just coincidence, but in any case it's now apallingly bad.

Have been with BE for nearly 2 years service speeds started out good but have had a lot of dropouts over the second year. They charged me £17 for the value package while offering it cheaper to new customers, when I decided to leave they offered it for £8.50 when I said I wasn't interested and wanted to leave, have had nothing but hassle with them.They want their old router sent back to them or they charge £35 and want a months notice even though I'm out of contract.

They keep sending emails that indicate they still retain me as a customer. I had to phone them twice to get my MAC code as they stalled and pretended that I had not asked for it.They are trying to make me phone them again, making out in emails that I have not told them explicitly that I am leaving.

I'm sure the Management are leaning very heavily on the customer retention team but I am not very happy with their attitude or customer service.

They used to provide a very reliable service. Since the buyout by Sky their service is truly awful. I am now suffering constant loss of connection and high ping in the evenings. Once again the customer gets screwed in the name of profit.

Be glad to leave what was ONCE a good isp.

Beware extortionate termination charges. They charged used £40s to leave. What a joke. They also over charged us for many months charging using pro rates but only supplying value speeds.

I have been with Be for three years started really well previous adsl provider 2mbps be up to 10 Mbps average 8Mbps so great. For a year it remained good 7-8 over last 18 months its been going down progressively now 2mbps and since I have told them that's it its now 1mbps and throughout the dropouts have got worse. They say an upgrade will happen but never does, customer service is awful, so pleased to be leaving. No effort to improve and I know they could be 100% better or as it stands now 900% better as I have had that service. No effort to keep me as a customer. The best bit is they want the router back. A good company turned bad. I'm moving to a fibre service the minimum they will provide is 300% better and it will be cheaper over the next 12 months go figure.

WHAT CAN I SAY BEEN WITH THEM 5 YEARS NEVER HAD A PROBLEM TILL LIKE OTHERS THEY UPGRADED NETWORK WHAT A JOKE USED TO GET 10MBS NOW IF I CAN EVEN GET A CONNECTION ITS 2MB IF IM LUCKY!!!! THEY JUST SEEM TO BE IN DENIAL THERE SMUG WHEN YOU CALL THEM TOLD ME MY LINE HAS ONLY EVER GOT 2MBS!!! SAME OLD SCRIPT PLUG IN TO MASTER SOCKET ETC DONE ALL THAT ITS A PHONE LINE FAULT !!! AND WITH THEM YOU CANT LEAVE WITHOUT A MONTHS NOTICE OR YOU HAVE TO PAY £40 PLUS TO GET OUT EARLY !!!CANT/WONT FIX PHONE LINE SO FOR A MONTH I HAVE TO PAY FOR A SERVICE THAT DOES NOT WORK????!!!!GUYS ITS NOT RIGHT YOU SHOULD FIX THE LINE I HAVE BEEN PAYING YOU FOR IT!!!

DONT GO NEAR THEM YOUR NEVER EVER GET ANYTHING DONE ONCE IT GOES WRONG AND OF COURSE THERE O2 AS WELL!!