Safestyle UK Reviews - safestyle-windows.co.uk

Absolutely shockingly awful experience DO NOT GO WITH SAFESTYLE UK. We used them to replaced uPVC windows in our property in north London, I can not begin to explain how stressful it has been. They visited our property June 2023 and sold us on a tight turn around and low price and good product. We signed on the deal and paid deposit. They sent a surveyor out quickly as agreed, after this visit it descended into chaos. We did not receive a clear report from the surveyor and we were unable to understand from anyone at Safestyle what was going on for 3 months. They avoided our calls, emails, letters sent by hand to CEO etc, we even tried to contact personnel at Safestyle via linked desperately begging anyone to help us. Finally someone had the courage to contact us and admitted they had messed up our order and under-priced the job by £4,000!!! which was almost a third on top of the original price we had signed on with them. We could have pulled out at this point and started from scratch with other company, we should have!!!! We managed to negotiate this £4k needed down somewhat and with the promise they would install the windows for us in the next two weeks, we believed it was still the only option we had as the delay to our build at this stage was causing a huge amount of other issues. To start from scratch with a new company, the timelines were difficult to face. The installer eventually came to site after some more delays and was APPAULING, they turned up two hours late complaining about traffic and told our builders before they even got close to the property the scaffolding was not in the correct place and within 10 minutes was back in his car saying he wasn't doing the job, even though we had shown photos of the scaffolding to Safestyle in advance and had our builder call Safestyle directly and discuss with them to make sure everyone was in agreement in advance of the installation visit that the site was ready for installation. We were forced to pay another £2500 to move the scaffolding, after talking to multiple people at Safestyle they told us this was our only option. When the next installer arrived on site it was a different friendly person from the 1st thankfully, BUT he said that if he had been the original person to arrive on site two weeks prior he would not have needed to move the scaffolding, which was heart-breaking as it had delayed us by another two weeks and cost us yet another £2500 as two weeks prior we were told we HAD to move the scaffolding. The financial ruin we are now in thanks to Safestyle has caused us unprecedented stress. Many of the windows were damaged on arrival, so the majority were sent back so we faced yet more delays. We now have the windows installed thankfully. It is now mid October so around 4 months late. However they are really not a great product at all and installation wasn't up to scratch, gaps and filler shown, they look unfinished. We will live with this though as at least we have windows. The additional costs we faced, delays and appalling customer service, its been unbelievably stressful, this is an AWFUL company that should be shut down. I will be doing all I can to inform potential customers to save the pain we went through. Reviews/watchdog/panorama I will be reporting where I can. Safestyle - I see you for what you are and you should be ashamed.

I had my windows and door fitted in February 23. Originally when ordering i was told fitting would be December 22.

The fitters were lovely and did a great job.

However in March 23, the front door window pane shattered. I rang safestyle who were quick enough to support and say they would get some out to fix it.

This is when it goes doen hill. I was told the glass would stay in place, however the shattered pieces were falling out around my dogs and children. I sealed the glass with tape myself to prevent any harm.

Contacted safestyle who advised me to call my home insurance to get the window boarded up. By doing this I'd also have to pay excess and loose no claims.

Months pass by and I keep chasing safestyle to get this glass fixed. During this time, fitters have been out 4 times to obtain new templates for the glass to be cut due to either the glass getting lost or the templates going missing.

I have had to take days off work through annual leave or unpaid to wait for these fitters to come.

Now we are in October 23, I still have a shattered glass pane, my door has a gap at the top resulting in a draft. My door leaks when it rains and the water is damaging my wooden floor!

I have made a formal complaint and haven't had a single update. Every week I call safestyle asking for a update. The only response I get is 'we will get the depo manager to call you back today with an update'. This is a call I have never had.

I keep getting told the same sentence every time I call.

If this was a item from a shop, I could easily take it back and get a exchange. Instead I'm stuck with a faulty front door, and poor customer service.

Safestyle quote on the phone, 'safestyle are not happy until the customer is'. However, there has been no effort made from safestyle to support with this issue.

From my experience, I will not be getting the rest of the house fitted by safestyle. I have no trust in them and they are causing my anxiety!

The whole point of a front door was for it to be more energy efficient and warmer. This is the complete opposite. Plus I'm at risk of being broken into which goes in one ear and out the other with safestyle.

My door is still broken and issue is no where to being resolved.

I'm actually unsure where to begin with SafeStyle but this company is absolutely awful, from the moment someone came over to give us a quote on all windows and doors and trying to trick us into verifying an email which would of had us agree a a contract with them to go ahead with the sale, which we queried as we hadn't agreed to anything at this point, to the salesman telling us he isn't here for a 'quote' his hear for the 'business' we explained we needed a quote first like any normal person would but he was very pushy and began to be very rude in his mannerism, previous to this we asked a couple of questions about the different locks he had shown us to which he said 'read the book' & didn't help any further, once he left both my partner and i were pretty gobsmacked, the next day we were called back by the manager who was also rude when we declined the quoted offer, and hung up, we have since had calls from various people from the company who then also change their attitude when you say No Thank you, we explained to one person the bad experience we had and he also had a bad attitude, there customer service is absolutely shocking, yet they still continue to ring on a weekly basis, and like to hang up on you when u explain your no longer interested This company doesn't like being told no, trying to trick us into the sale was also a big red flag along with the rudeness so anyone considering using these please beware.

I had a reply to my last review BUT its all a lie to make people think they are concerned BUT they seriously do not care. Once they have your money your ignored.

I Paid £15,000 for new windows and doors, fitted over 2 days BUT there are loads of problems, the patio doors need replacing, the front arch needs replacing, ALL THE LOCKS are cheap ones that a locksmith says he could break into within 90 seconds, their FAULSE Advertising on security is just a ripoff and I have sent 6 emails, called 19 times and had 3 of your people out and EVERY SINGLE one of them have lied through their teeth, they all say, (I will make sure it is sorted out), Still nothing, another one lied to my face. I had to get an emergency locksmith out costing £125 that they said I would get back straight away, STILL WAITING. I advise all social media and trustpilot DO NOT USE SAFESTYLE, they are a disgraceful company and will cause you nothing but heartache. You should be ashamed of yourselves. I WILL NOT LET THIS REST. Today I am emailing Rough Traders and I have a legal Company willing to take this on so I can then sue you

We had all of the doors and windows in our property replaced by safestyle over 18 months ago. They have been back to "fix" problems with them more 15 times and we're still waiting for a 16th visit to fix two more problems. This last visit has been cancelled with 1 day's notice 3 times... TERRIBLE company. AVOID AT ALL COSTS. just awful service, terrible fitters and cheap product.

One star is generous. Composite door doesn't match the frame colour. Have waited around 6 months and have taken days of work on 4 occasions for a new door to be fitted, but they never turn up and each time they blame it on lack of parts or 'it's the factories fault'. I was also mis-sold the fire escape windows.

Complaints procedure doesn't exist, they tell you a complaint is logged, but you never hear anything about it. And if you ask to speak to a department, they say they can't put you through but they'll call back, and you never hear back from them.

I bought from Safestyle because I was led to believe I wouldn't have to deal with these issues. Damn I was wrong. I will never buy from this circus of a company again and will always encourage anyone to buy anywhere but here.

Extremely unprofessional service, had my door fitted incorrectly, they are leading me on and making me wait months without taking any action, absolutely disgusting service and highly unacceptable. Never trust safestyle it’s an absolute joke of a company, they give you dates and turn up with the wrong parts! Been suffering for two years and this company is a joke, no star ratings from me!

I have had nothing but aggravation with my new front door since it was incorrectly installed in my house , customer care is atrocious, unkept appointments , no contact to explain why ????,door fitted incorrectly , mouldings on door falling off paint chipped on installation, the list goes on . If you want a professional service do not use this company.

22 windows, some coloured and leaded plus front door and porch. Simple? No! First the scaffolders destroyed several roof tiles. Then they turned up, swearing, smoking and seemingly intent on destroying carpets and a new slate dining table with velvet chairs. I kid you not. They played rave music at full volume despite being told to tone it down. The Warrington and Bradford office were never helpful until our lawyer got involved. The first inspection found that some of the ‘windows’ coils easily be removed from outside, posing a security risk. They weren’t fitted correctly and let the elements into the house and oops! no lead or colour in the glass that we paid fortunes for. They sent a repair man next day to remove the ground floor windows and fix them securely. He declared that all of them needed replacing. Next day they sent a ‘surveyor’. He inspected and found that every window was wrongly fitted, the porch was unstable and it required “ 3 days work to put right”. We await their “field inspector” tomorrow. It’s been a stressful, horrific week. Don’t let these people loose on your property.

Excellent professional job completed on time absolutely satisfied