Etihad Airlines

Emirates ID Services has truly set a benchmark in providing exceptional identification solutions in the United Arab Emirates. Having recently availed their services, I am compelled to express my utmost satisfaction with the seamless and efficient process they offer.

From the outset, the user-friendly online portal made it remarkably easy to initiate and track my Emirates ID application. The Emirates ID status tracking feature was particularly impressive, providing real-time updates and eliminating any guesswork about the progress of my application.

The responsiveness of their customer support team deserves special mention. Any queries or concerns I had were promptly addressed, showcasing a commitment to customer satisfaction that goes above and beyond.

Emirates ID Services has successfully transformed what can often be a cumbersome administrative process into a smooth, transparent, and user-centric experience. The attention to detail, technological innovation, and commitment to efficiency make them stand out as a company that truly values its customers. I wholeheartedly recommend Emirates ID Services to anyone seeking a reliable and modern solution for their identification needs.

They have failed to respond to requests for compensation for the loss of our climbing equipment. We lost around 1500£ of equipment in one case. They have been very clandestine and dismissive. On top of that on the return flight I got salmonella poisoning.

This was a good flight in Business Class. Food was good. Personnel was quite good as well.

I had a terrible experience with Etihad coming from new York - they cancelled their flight due to technical issues, but then lets 300 passengers with no idea on what to do: no communication, errors in flights transfers, no transport to temp accommodation, rude staff at JFK - in the end, I had to go back to emirates who gave me helped me sort out a flight back. mismanagement, disregard for people - esp. the elderly and people with children - never seen an airline act like that.

Flew London to Colombo Business class. Lounge at Heathrow very pleasant staff very friendly and helpful, food presentation was good. The seat on the A380 was good. Flight crew on the flight from London to Abu Dhabi were friendly however I felt that they needed more, Business class was full I think 70 people. Before take-off was asked what drink I would like after take-off and want time I would like to eat. The service was very slow. Was not serviced a drink until 90 minutes after take-off and dinner was nearly 2 hours later than the time I requested. What is the point in asking if you can’t supply as requested.

Arrived in Colombo But suite case did not. Etihad had staff milling around with a list of passengers whose cases had not arrived. My name not on list, had to que to fill in forms, after about an hour I was told my case was still in Abu Dhabi but would be flown out on the afternoon flight and would be delivered late afternoon. Was given a receipt with contact number.

Case did not arrive on the Friday evening. The number given was only contactable 8am to 4.30 pm. Saturday office was closed. Tried to contact Etihad offices in Colombo Saturday morning, only open to 12.30 and closed Sunday. No one picked up the phone. The hotel were very kind and said they would try to assist. Finally got a call Saturday evening to say case had arrived at airport. This was delivered early hours of Sunday morning

I sent an email complaint to Etihad through their website on the Saturday and to date 10 days later still have not received any response. Only an automated one to say someone would get back to me, sent a chaser email and still no response.

On my return complained to check in staff and was passed to a supervisor who said he would ensure I got a response and was given 45 pounds. But still no response

It’s clear once you have paid for your ticket they could not give a dam about customer service. I think they must have paid for the 2016 award.

The Etihad Experience A remarkable journey, yes it was, but one I do not wish to repeat

I have a set of Delsey luggage and I take them anytime I travel abroad without any problems. But in Etihad they found my hand carry luggage is oversized and I have to check in as extra luggage. I paid $300 extra for a 7lbs hand luggage. Disgusting, I'll never travel with them at all. Beware they are robbing you.

Flight from Moscow to Abu Dhabi was comfortable, on time. Cabin crew were very nice and smiling. Food and drinks were tasty. Also alcohol was served. E-box system is a nice feature, which helps relax and calm down. I will recommend my friends this airline.

Check in and flights all on time. Service on board was terrible staff were rude if you asked for anything. Not at all value for money. My teenage son did not eat for 10 hours as food was disgusting.

as an airline it pretty much compares good but not necessarily better than any other. I did buy my ticket through an agency and that seems to complicate things as you cannot do any changes other than through them and this becomes the expensive part other than when away you cannot seem to access certain priviledges like buying extra baggage since the website doesn't allow this and when your agent also tries, this after numerous overseas calls you are running even high costs since the last resort happens at the airline at almost double the costs!!! this is not only unfair to the client but costly and since you are requested to try and claim back costs ( when their systems were down or so they say) no one responds and the agent claims they will only deal with client. now what to do and they claim top 3 / 5 in the industry.

I have recently flown 4 flights with ETIHAD, Edinburgh to Hong Kong via Abu Dhabi and return to Edinburgh. The food on all 4 flights was very poor quality and on 2 occasions uneatable. On 2 of the flights there was no choice of main meal i.e take it or leave it since that is all that is left. I have flown with many other airlines and never encountered such poor food. ETIHAD food makes Macdonalds seem like 5 Star. If you must fly ETIHAD take a packed lunch!