Admiral Car Insurance Reviews - admiral.com

An Admiral driver hit my car, writing it off, totally his fault, no dispute there. I started a claim with my insurance company, only to have many calls from Admiral asking to claim through them instead. After offering me £500 to swap, I finally gave in an let them deal with my losses. Big mistake! They undervalued my car (no surprise) and even though I kept rejecting it, they would not increase their offer. After creating a complaint, they did not change their minds, even with much evidence from the Internet of how much my car was selling for. They referred me to the ombudsman, washing their hands of me. What transpires is, the finance ombudsman only helps claimants that have a dispute with their OWN insurance, and therefore could not intervene as Admiral was not my insurer, even though legally they can approach me and take on my claim?!! A total loop in the law here with no protection for me whatsoever. Absolutely disgusted. I've lost money from my car write off and my insurance premiums have gone up, even though it was a total non-fault claim. Makes me not want to drive any more. The laws need changing so companies cannot get away with this. They knew what they were doing, so others please take note if they approach you.

I am extremely dissatisfied with the recent pricing offer from Admiral Insurance. Despite being a loyal customer with no claims for a year, I expected to benefit from the accumulated no-claims bonus. However, the premium for the upcoming year was higher than the previous year's rate.

I have faithfully followed the policy terms and paid my annual premium without fail. I was informed that maintaining a zero-claim record for a year would lead to a more favourable premium. To my dismay, the opposite happened.

When I contacted Admeirl Insurance a month ago to inquire about this year's pricing, I was pleased to learn that I had accumulated two years of zero claims. I anticipated a lower premium as a result. However, the offer I received was even higher than last year's premium. This discrepancy is illogical and unfair.

This company is taking advantage of its customers. Their actions make no sense, and I strongly advise anyone considering renewal to check other providers first. Companies offer a 50% reduction compared to what this company offered me. My advice to everyone is to check thoroughly before choosing Admiral Insurance.

Buy insurance but don't claim even if you're not on fault. Day time robbers these people are.

If you have a dirt cheap car and don't want to claim then buy only thirdy party cheapest option that way you can avoid dealing with claims department.

Also forget about getting a proof of no claim bonus when your insurance will expire as they will delay to give you proof so that you cannot switch.

I would rather live without car than buying from them

I scuffed someone's bumper without leaving a mark and left my details then without any evidence the third party are claiming personal injury so I have lost my no clams and had to pay hundreds of pounds why am I being punished if there is no evidence just the word of the third party

I insured my car with admiral under a plug and drive policy beginning January 2024. I have been driving for more than 2 years and have had no issues, and have had no complaints about my driving. I believe myself to be a very smooth and safe driver, never speeding etc., so I was more than happy to get a black box policy to reduce my insurance premium. This was a big mistake!! I had been insured with Admiral for a little over 2 months after I had my first driver feedback report: rated POOR. I had 5* for speeding, 3* for time of day that i drive, and 1* for smoothness! They accused me of fast acceleration and deceleration, of which i do neither. I called the company to complain and explained that I drive extremely smoothly and there was little i could do to improve my driver rating. All they said was drive better! They threatened to cancel my policy if i did not meet their standards, so i cancelled first! I was not risking having my insurance cancelled for a faulty blackbox report. They are extremely strict and expect you to accelerate 1-10pmh over a span of 5 minutes. My policy cost me a little over £1300c and after having in insured for less than 3 months, i was only refunded £809. This company is ridiculous for their blackbox policies. AVOID !!!!

Tried to take the royal mick out of me on renewal - a greater than 55% increase to my policy when the only thing that changed was me gaining an extra year's no claims. There were comparable policies online in and around the SAME cost as my current policy. While I understand the policy renewal letter is an opening "bid" in a negotiation, for them to go in at such a high increase destroyed trust. They also seemed to think they can "auto-renew" and help themselves to money in my bank. Clearly I never agreed to this and have contacted my bank to ensure they refuse any payment requests from Admiral. The behaviour of Admiral shows them to be an organisation you simply cannot trust. Do not use them at all. Ever.

This company is a bad joke. I was involved in an accident with one of the company's customers(rear-ended), wasn't my fault and the other driver made the claim to fix my car. Since the 14th of February, they have kept telling me that they will make the payment but they refuse and they find different reasons. If a minor claim is happening like this I can't imagine for something else. I would NOT recommend anyone to deal with or take any insurance from this company. Shame on you ADMIRAL

Over three and a half hours to get a simple policy on risk. Unless you have nothing better to do with your time, avoid like the plague.

I has hit from behind on the M25, about 18 months ago. Despite giving Admiral all the details of the accident including the Insurance details for the other vehicle- Admiral have failed to progress the claim, an inch. It took them almost eight months to actually make contact in the initial instance, and the very little information that you get from them is just an apology that they have failed to solve the claim. Stay away from Admiral!

I was hit by an Admiral insured driver Dec 2 . The driver ignored requests to provide details. Admiral contacted me just before I contacted the police. Eventually their repairers took my car away. After alot of messing me about my car was returned on Dec 28. Repair was not complete and was taken away again. Finally returned 4/1/2024. Paint job was a poor match. Repairers were slow and did a bad job. Complained to admiral and they rejected - said that my bumper was already the wrong colour before their repairers (Steer of Ayr) repiared it. Spare a thought for people you might hit and dont use Admiral - I wont.