Diamond Car Insurance Reviews - diamond.co.uk

Disgraceful company!

I was insured on a 2013 Peugeot 208 for £98 a month, I'm 31 years old with 3 years no claims and have been driving for 9 years. I added a named driver on to the policy, four months before my policy was due to end which sent my premium up to £250 a month. Three months before my premium was due to end I wanted to change the vehicle to a 2012 focus 1 litre engine, worth less than my Peugeot and in order to do this my premium would have gone up to £427 a month!!

I will never ever again have insurance with this company and I would stay well clear!

I had a brand new audi on lease and it only cost me £109 a month to insure with Direct Line.

Disgraceful people who don't care about their customers. I am making a formal complaint and taking this further

I used a well known compare insurance site, to come across what seemed a fair price renewal quote, however after calling them to take out the policy the price increased by £300 due to a flag against my daughter or myself (22 years accident free) so called her insurance company to ask what it was about, they have no record of any reason for this and asked me to call Diamond again and check who had put the issue as they should be able to give me these details, Diamond said they could not give me these details as it was on the "motor insurance database" and as we had insurance already this is why her insurance company could not see this. after 45 minutes of telling the man she or myself have had no incidents or accidents or whatever else he wanted to describe it as. They said it was due to an altercation with a cab driver, he claimed the date was late 2017, yet this occurred early 2017 and was never reported to the cab company as I called them to get his details to report him for being aggressive towards a young women and the only person who could have known about this was my daughter until I had mentioned the issue to them. Long and short of this is Diamond want you to say anything to be able to justify increasing your renewal policy as you go to pay for it.

What a shame companies act in this way for young drivers trying to be responsible legal road uses.

Had dual car cover. Was quoted approx £700 to renew policy. When renewal came through it was approx £1250.Queried and was told quote was for one car only. Spent 3 hours comparing quotes - virtually everyone is cheaper. Aviva were £400 cheaper. More professional and trustworthy. This company is at best misleading and at worst deliberately deceitful. Do not trust or believe a word they say. I will never use again. Do so at your own risk. They do not care about their customers

I had an accident on the 27th of July from the moment I called diamond I had nothing but total inconvenience. The customer service is appalling. Nothing is ever actioned when they say they will. Escalating concerns to managers doesn't resolve any issues you have. When you have to make a claim it is extremely stressful, I've been in floods of tears as I am promised things but nothing is actioned accordingly. This is the last thing you want to be dealing with when you are involved in a car crash and had injurys from that to deal with. No one has ever called me back from he 27th except a manager who called me today 4th Aug at 3pm with more bad news. I have had to call them numerous times a day to be told conflicting information and nothing is ever resolved!!! I was advised my car was total loss on Friday 28th but took them till Wed 2nd of august to be made offer which at first was insulting and the increased it which was still below value and told that nothing more can be done and that was the best offer they could give and I was promised in writing via email and on phone call that day that I will receive payment bia CHAPS by Friday at 12pm. Today Friday 4th Aug morning came nothing in bank so called up to be instructed not to worry payment is processed and I will get it by 12pm. 12pm came no payment I called yet again advised error processing payment at there end and it will be another 48hrs I explained I don't have another 48hrs to wait for this to be resolved. I've taken time off work I've been extremely stressed through the whole process I wanted payment today accounts advised this wasn't possible. I escalated my concerns to various managers through today only one called me back advised nothing more can be done and she will call me on Monday to make sure payment is sent. I expressed my concerns about the customer service I have received throughout the whole process and I will making relevant complaints the duration of this weekend and posting on social media the complaint I have as its appalling. I have a list of call handlers names, I have spoken to on various occasions and each one having to explain my situation. I asked for a copy of all transcripts and communication I have had with the company since last Thursday emailed to me in writhing as I am really unhappy with the service that's been provided!!! I put a deposit down on a car to pay remaining balance this afternoon with my settlement figure which I didn't receive so I have lost out in more money thought the inconvenience of this company!!!!!!!!!.

My insurance policy is finished on 18th of August 2017. I bought the policy in 2016 on August. He has changed whole things on the system in June 2017 before my policy expire. They added 3 points in my license and another motor under my wife's name . He has charged £774 and took from my wife account in June 2017. She checked her balance in July seen £775 missing out . That was ridiculous .

I have spoke with customer service and idiot couldn't give any reason why they have charged us before our policy end . Spent one hour on phone didn't get any answer . Customer service adviser wasn't agree to refund that extra £775 in wife's acc. 

After 10 months suddenly they charged us £774 .

People never trust this company and Don't ever give them your card details .

Only gave on star because it asked for a rating...

Took out the policy believing Diamond are a good company... HOW NAIVE.

I have had nothing but stress for the past 8 months regarding a NON FAULT CLAIM of which I have been told 'WE ARE DOING EVERYTHING WE CAN' even though they had not even contacted the 3rd party for the best part of 6 weeks.

The company drag their feet regarding claims. DO NOT expect to get any help from them, have them back you or even attempt to fight for you.

It is atrocious that a company is allowed to run so well when they allow you to go through such a hard time and not even help or at least keep you updates.

I have also been told for the past 5 MONTHS, the 3rd party are notoriously hard to get in touch with... NOT GOOD ENOUGH.

I cannot believe how difficult they have made things and would DEFINITELY NOT RECOMMEND TO ANYONE. Pay the bit extra and be valued rather than robbed for your insurance.

I have been with Diamond for a year now, and this is my first every company that I have used for car insurance. I started off with learner insurance and when I passed my test, they made sure I got the right deal for a full license insurance. When my documents came through the quote they told me about was wrong, but nothing a phone call didn't fix as they were really apologetic and were quick in fixing it. I received a really good deal for my first year of driving. When a year came and I needed to renew my insurance my quote had really not gone down. I shopped around and found better deals then Diamond. I phoned Diamond this morning and it took me no more than 10 mins to get them to match the quotes I had found on other websites.Very impressed, as there was no hassle, and I saved over 336 pound! Will recommend them to anyone! Very Happy!

I am writing this review as a manager of a different insurer. Due to Diamond's extreme incompetence with a simple phone call to them to confirm a mutual clients no claims bonus, they gave incorrect and misleading information which led to the unfortunate cancellation of our customers motor insurance policy. I would suggest you steer clear of this company as the staff clearly lack any sort of experience, training or expertise. Diamond also lied to our customer that they did not even have a conversation with the company I work for. Poor show. Avoid.

I caused some damage to my car in which no other person or vehicle was involved but had been advised that you need to report any incident, so I did.

I did not make a claim and merely explained what had happened and that I fixed my damage myself.

I then receive a phone call from Diamond insurance to renew my policy and that "nothing had changed" and my new policy would cost £500+ pounds.

Nothing had changed!!!

This is double what I paid last year and I was utterly disgusted that they used this reported incident as an excuse to double my payment.

I was then offered an £80 reduction to sweeten the blow, forget it, I will look elsewhere.

How can they possibly justify an increase for something I didn't even claim for?

I made one phone call to another insurance company (not sure if I can name them in this review but a nodding dog--Oh yes!) who said they were not really interested in damage that I did not claim for and gave me full cover including an enhanced breakdown cover which was not included with Diamond for around £250--half the quote of Diamond.

I also notice Diamond are one of the few insurance companies to ask if you have completed a speed awareness course even though you are told at the course that it is not a conviction or points on your licence so your insurance don't need to know.

This is obviously yet another way to bleed more money out of you.

Diamond will be my last choice in future (along with their 2 other insurance companies).

disgrace of a company

Worst insurance company I have ever been with!! Had an accident where a 40ton LORRY drove into ME due to him driving with undue care and attention and as his boss put it "he was having a bad week", had I not managed to get myself out the way so that he did not drive directly into the side of me I would have lost my unborn baby!! Diamond do not care! lorry company have video footage from the cab of the lorry yet have only provided "screenshots" which are useless! Diamond are too lazy to care, just say I am liable and are allowing the lorry driver, who drove away from the scene of the accident, to claim so called damages from ME! Too lazy to do their job properly and get the video evidence and just take the other parties side straight away! No investigation NOTHING! Just causing stress to a 9month pregnant young girl instead right on top of Xmas and ontop of preparing to give birth!! I am now at the end of my tether with this lazy ridiculous company and just go around in circles. Am now taking this to press and will get the story to as many news based shows! I deserve to have this case sorted out properly not just fobbed off cause the company are too lazy to do their job! Are happy enough to take your money but don't want to provide the service expected of them! Not the mention slyly changing my policy and adding things onto it to put my insurance up! Avoid at all costs! I'll never go with this company again and wouldn't recommend them to my worst enemy!!!!