3D Cart www.3dcart.com

After 10 years I am closing my business I had hoped it would get better, but over the last few years sales steadily dropped to nothing. No amount of money in advertising, etc.. etc.. seemed to help. I personally think given all the emails I got from customers on iPhones, and other Mobile devices that it was simply the fact checking out was buggy. Something I had been complaining to 3dCart Shopping Cart Software about for years. Ever since the day I changed from my old website to the new 3DCart one sales have been off and each time they would update the website, I would get more calls and emails about the website not working right. They would fix it the bugs, but the drip drip drip.. was just too much in the end. Sales were so low that even paying their monthly fee was out of reach.

Switching my business to 3DCart was the worst business decision I have ever made.

BTW.. I am not the only one.

There is even a class action lawsuit in the works by others. In short, want to start your own online business. DONT USE 3DCart.

I have not been able to actually launch my Online Store and start generating business, due to lack of performance of 3D Cart. Two weeks ago I opened a ticket with them because of shipping rates discrepancies and so far they have not fixed the problem and, evidently, they do not care. 3dCart is not showing any professionalism and not delivering their promises. I am very close to take legal action as we are losing money because of their poor performance.

Another ticket "just disappeared" without been addressed at all

I was referred to 3dcart by a relative and decided to go with them sighed on and was told that it would be 6 weeks from this point until they would be able to finish the design work well, 4 1/2 months went by before that got done I should have made them show me in writing where it would be 6 weeks.I consider myself a newbie and it was very hard getting things set up it would take 3 or 4 calls to support to get things like linking cart to 3dcart and it took even more calls and time to link stamps.com to site because nobody new how to walk me through it. I"ve started seo service which doesn't seem to bring any customers to the site (buying one's anyway) The shipping setting nobody seems to understand just this morning I get an abandon shopping cart I look to see what the problem was he lives somewhere in North Dakota it was a $9.99 item and the shipping settings tried to charge him priority international at $41.24 Today I've decided to look for a new cart service to go with maybe Shopify somebody with better support service,somebody more geared for the beginner.

Terrible to work with would not recommend will not work with you on billing

Since 2011 I have seen 3d take a nosedive. It used to be great, really! Plenty of features and things in general worked smoothly. Tech support, when needed, actually answered the phone, no excessive waits and the issue was resolved. Those days are gone.

I have been trying to get an issued resolved for weeks now and all I seem to get are emails stating the issue is fixed. I keep responding that it is not fixed - this is what the "world class" tech support has become at 3d. The online chat help is worse.

Months ago they proudly announced, via special email, the arrival of the new responsive html5 templates. I have been trying since then to get an answer of how to make the change. No one seems to know. The notice on the design admin page says "still in beta, not available" and instructs us to watch the Facebook page for more details - no details have been given so far. Does no one care about this??

My take is they changed focus. They care more about add-ons than customers. Maybe if they cut back on the features, things would work better and we would not need support.

I will say, everyone is nice and polite.

If they had better customer and tech support service this would get 5 stars. They have good product ideas, but what good are the ideas if they don't work?

After a year of being with iPage, I was completely fed-up with my online store constantly being down (at least once a month for a day or more each time), orders not going completely through (but money collected from customers, leaving me to contact them and ask what they purchased--embarrassing!!!), and dealing with a customer service that told me how important I was but proving that I wasn't (tier 1 not once solved any problem, so I had to wait as it went up the chain, which often took up to 36 hours, leaving my business closed). I decided to try out 3dcart, and I was blown away from the beginning. It was about a third of the cost, but I was getting so many more options. My store site looked so much cleaner and organized, and I could set up each product the way I wanted to without being boxed into one option and just dealing with it. Customer service has been OUTSTANDING. I can chat online and have every question answered in 10-15 minutes, and I've used their chat pretty often simply to learn more about changing my site around. They'll even tell me what they did to change it so I can fix things myself in the future! My store has run so smoothly since the switchover that I can't believe I stuck it out with the other guys for so long! I absolutely couldn't be happier with their system and service.

I've been with 3D Cart for a few years now, and initially I was very pleased with the setup, the options and the easy to navigate administrative area. What they suggest that they offer does not always seem to be the case, however.

I selected 3D Cart for 2 main reasons: 1) their compatibility with QuickBooks and 2) their proximity to my physical location (support local business!). After the very time consuming setup process I quickly realized that their Quick Books integration was nothing like I hoped it would be. The technical support that they provide is very limited- many times calls were unanswered and the tickets I entered were consistently escalated with absolutely NO follow up. I became a pest that was extremely upset after months went by of "escalation" and the end result is I received a 1 month credit to my bill and no resolution to the problem. As a matter of fact, this issue was a year ago and I expected that at one point SOMEONE would follow up with me but it never happened.

I find that nearly none of their social media tools work, and most of their marketing shopping cart exports and "coupons" don't work. Without exception every single one of their shopping engine coupons has said "expired" and always has said "expired" when I attempted to use. The FaceBook shopping cart export does not work either. I have not entered tickets on these items because of my frustration with their lack of communication and follow up.

The tiers of their cart offerings and monthly costs seem to make it not very cost effective as it relates to smaller company stores with approx. 2000 products. Clearly, I cannot bump the account down to 1000 products for the costs savings but rather I need to select 5000 products. It would be nice to have a level in the middle.

All in all my store functions OK, but I limp through the year with little revenue and struggle with back end balancing due to the lack of downloads and syncing with my finance programs. I am a online store owner that works full time in addition to running the store so I struggle with having the time to troubleshoot technical problems with 3DCart. 3DCart has tons of potential, but may need to "beef up" on its customer support and technical support. For an online store owner with high level self troubleshooting skills it may be a good match.

We selected 3dcart for it wonderful backend features, such as the Client CRM, emails are treated like a ticket system of sorts. We also selected 3dcart for unlimited option support / other carts would not only count options as a SKU product count but restrict the amount of options per product which eliminated adding our products with many option selections.

The support has been fantastic and each build release introduces new and improved features.

We have used many other hosted shopping carts including hosting the cart our self's / but the features and not having to be concerned about installing build security updates as well as ongoing maintenance fees / we see the value in a hosted solution.

5 Stars for 3dcart from VaporRave.com

I recently switched to 3dcart from a competitor and it was the best move I have ever made. The best aspect of 3dcart is that it comes jam-packed with loads of features that can be customized to meet my specific needs. I also love the fact that I can now see who entered the store and abandoned it prior to checkout - this is a great feature because now I have an opportunity to recapture some of this lost business. Additionally, I was able to completely customize my store to 100% match the look and feel of the website, and it was super easy to do. The overall result so far is that my conversion rate has increased significantly since launch. Thank you, 3dcart!!

I like and use 3dcart because it has so many features. I'd recommend it to anyone and am going to use it again for other ecommerce projects.

Two things that could be improved is the Braintree payment module; it's outdated as Braintree now uses blue technology not orange, and there is only one priority mail option instead of the many that exist. The later makes shipping a lot harder than it needs to be. Oh, when setting up shipping it would be great to be able to check off states instead of having to include/exclude each one one at a time. Takes way more time than it should.

Overall I'd recommend 3dcart to anyone. Just watch out for those, now three, things :-)

Russ

Web guy for Hot Mess brand speed soap