Ergoflex Memory Foam Mattress - Memory Foam - www.ergoflex.co.uk
Value For Money
Ergoflex Memory Foam Mattress - Memory Foam - www.ergoflex.co.uk
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User Reviews
Value For Money
Disability Discrimination
I don't usually do online reviews, but after how upset i have been feeling and the impact of this order on my health, i wanted to write a public review to protect consumers, especially who have disabilities. I ordered my mattress over a month ago following my surgery and life changing injuries. I called Ergo Flex to kindly request of the order could be expedited and explained the reasons i ordered the mattress which would help with my recovery, and also support my disabiliites. This was refused in an instant as the lady started giving me a lecture on how the order had to be sent in order due to other customers waiting. No empathy or respect was shown for my situation and how desperately I needed the mattress. I waited until the delivery date - 3 jan 2025 and on the day was called by the same lady to tell me the delivery was delayed. She had the same cold tone and no compensation or support was offered. After a long standing relationship with Ergoflex i will no longer be ordering from this company again. Their warranty on the previous mattress was breached as the mattress bowed in causing back and neck pain. The information requested was outrageous, i was asked to placed the mattress on the floor with wooden batons over it to show it had bowed, How does someone with disabilities do this with a heavy double mattress. I gave up and just ordered a new mattress. My current order is for a bed at another property where i am being cared for. Just outrageous and i will not buy again from this heartless company.
Value For Money
My Partner Bought His And Its Fantastic. So I Bought One Tio
My partner bought the 5G after trying other companies ones [simba ect] and its fantastic ❤️. I have a broken back at the moment waiting for a fusion operation. And it's fantastic for my bsck. So I've just bought one for myself. Looking forward to it arriving next week. Best nights sleep I've had for over a year. Supports me where I need it most. And it plumps back up as soon as you get off it. There's no roll together or dips. Side are as good as the middle. Best mattress you will ever buy
Thank you ergoflex
Beware,shocking Company With Zero Customer Service
If you sleep on the kitchen floor you might like this mattress, tryed to return as part of trial only one firmness available so partner couldn’t make a dent in it asked for return and still waiting despite endless calls and emails,have tryed other mattresses with no problem at all but ergoflex has customer suppport that think they run the company.
Value For Money
Best Buy
Just purchase Ergoflex Mattress, from ordering to the delivery I was kept fully informed of the process. Arrived as stated in a box, easy to unroll and position on the bed. I have a few aches and pains after a nights sleep I felt refresh with no aches and pains. This is my first Ergoflex Mattress and I know it will not be the last. Many thanks to all Ergoflex team.
Value For Money
Excellent
Ergoflex matterress are simply the best, have had one for 20 + years, the best matteress I have ever bought , don’t hesitate if you’re not sure, just buy and enjoy! The service and delivery are second to non, and customer service, is over and beyond, it’s so nice to be able to really recommend a company and product
Value For Money
Great Customer Service The Peson I Dealt Withfrom Sales Team (ergoflex)
I would like to say a big thank you to the person I dealt with who works in Sales and Logistics Team at Ergoflex.
There were issues in relation to my delivery from UPS (no fault of Ergoflex) and they were not going to deliver my mattress on the day of delivery. I was so worried and upset as I thought I might not have a mattress to sleep on that night. I called Ergoflex and spoke to a lady who contacted UPS and kept a track of issue. She called me prior to finishing work for the day and called me the next day morning to check check whether UPS had done as she asked. She was absolutely professional and totally understanding. Even though I was grumpy initially with her when I thought UPS couldn't deliver. I just want to give a special thank you to the person I dealt with and her professionalism.
My mattress is exactly as expected. Comfy and the best nights sleep in ages.
Thank you Ergoflex and thank you to the person I dealt with :) Would most definitely recommend this supplier.
Value For Money
Top Quality Mattress At A Great Price - Highly Recommended!
Our new ergoflex mattress is wonderful.It only took 2 days to arrive up here in Inverness which was excellent. The mattress is much better than any of our previous expensive pocket spring mattress which have all sagged or arched in the middle! The comfort and support is excellent so you sleep much better without tossing and turning.It is a substantial mattress so needs two people to lift properly.We think that at the special promotion price it really is a bargain! It is recommended without hesitation.
Value For Money
Poor Mattress
Mattress split down the middle and their suggestion is its the slats, a total waste of time basically they hide behind T&C'S poor service. Offered a replacement for another £360 however I have purchased 2 mattresses and pillows from them with no issue and the one issue I have they ignore. The Support clearly looks for ways not to pay so its unhelpful, poor quality mattress, poor resolution, uncomfy mattress UK. I understand T&C'S exist for companies but my opinion is this is poor
Sounds like the 'support' I received.
I was sent a list of tasks I had to complete so I could send photos of the mattress in various positions.
The mattress on one side, the other then off the base, standing it on one side then the other. With the cover on then with the cover off. As the mattress has no handles this is an almost impossible task, even for a fit and healthy 30 Yr old (son in law) and absolutely impossible for a 75 Yr old. (Me) I had to pay someone to take it up the stairs when I bought it and have had to get someone in to rotate it on a regular basis. The pre sales advertising doesn't mention any of this.
It seems that the guarantee is a nit-picking document that has a get out clause that covers everything except the fact that becomes extremely uncomfortable after a few years. Pity Monty Python are no longer viable- they could have made a brilliant sketch on the guarantee- a contractual agreement originally designed to protect the customer but in the case of Ergoflex used as a shield to deflect any proper customer service.
Dear Mr Hobson,
I’m sorry that we are unable to provide you with a free-of-charge replacement mattress in this scenario. As discussed, we believe the damage has been caused by the mattress being used on a bed base that we specifically advise against. In this case the slats on the base you have been using, as documented in the photos you have kindly provided, are 14cm/5.5” apart. This is nearly double the recommended maximum gap for this type of mattress, as it simply cannot provide the supportive surface required to avoid this issue occurring. Our guidance information for appropriate bed bases is available across the Ergoflex website (FAQs, Guarantee, T&C) as well as the installation booklet that comes with the mattress itself. Unsuitable bed bases, like the one you have been using, are referenced as potentially voiding the warranty, as we are aware it can lead to issues such as the one you have experienced. We understand and deeply regret that this isn’t the resolution you were hoping for, and we’re extremely disappointed when a customer has anything less than a positive experience with our products and customer service. However, as a company we are not able to honour a warranty claim that has arisen not from material or workmanship failure, but misuse of the mattress against our clear advice.
Ergoflex UK
Value For Money
Amazing Mattress Ever
We have this Ergolflex Mattress 10 years now & still so very comfortable, no signs of wear at all
Highly recommend, a good nights sleep every night & I mean that!
Best thing also, when my husband turns over he doesn't wake me as I cannot feel him moving
A very BIG bonus
I cannot think of anything I don't like about it at all, best mattress ever, promise
Value For Money
Best Sleep Ever
We bought our Egooflex double in 2008 .. still the most comfortable of mattresses ,and still going strong 10 years later.
Highly recommend!
Q&A
Is the Ergoflex suitable for the heavier person 17st plus, and for all sleeping positions?
how easy is this to lift when changing sheets please how much does it weigh and does it have handles?
Is this fine and go good for back ache? I want to know how firm are these mattresses?
I used to suffer from backache. Since buying an Ergoflex, must be seven or eight years ago now, I have had no back problems whatsoever. They are quite firm, but I find them very comfy. I will be buying another when this one gets too old, but it still feels like new at the moment.
I'm looking for my third mattress in one year as I can not find the right one ! I've had a cheap memory foam from a store sent it back had a eve mattress but hated it's quality and comfort. So I came across a ergoflex I'm looking for a sinking feeling mattres? Like a memory foam is suppose to be like I'm skinny guy so I don't like firm mattress is this soft and comfortable not too soft but I want mattress that mounds to you cloud like feeling?
They are very good mattresses, but I wouldn't say they have that sinking feeling you are looking for. That said, I use another sheet on top of the mattress cover so that makes it less "sinky". Not overly firm, but enough to give good back support. I haven't tried other brands to compare against, this was my first memory foam type. Had it about seven years now, and will probably replace it with the same when the time comes.
We currently have a king size bed with 2 x 2ft 6” mattresses linked together by a full length zip, on both sides, for when the mattresses are turned.
Can you do this?
I'm not entirely sure what you mean. The memory foam is only on one side of the mattress so it can only be rotated rather than turned over. Hope that helps.
Can I lay the mattress on a my cheaper memory foam mattress as I would like to raise the height?
Does this mattress make you hot? I do have night sweats, pass the menopause but still very hot and my husband so a bit worried.
Yes this mattress is warmer than other normal mattresses and does feel hot.
Can this mattress be used on electric beds?
I no longer have the ergoglex mattress...after using it for a coupe of months it wasn't supportive enough..I now have a coil spring mattress
Can any one tell me if these mattresses make you feel very hot as the one we have at the moment does? Thanks
Hi
It doesn't make me hotter at all. I still have a quilt and throw on my bed. It is no different to any other mattress. Best mattress ever though! It's like sleeping on air. So comfy. I have two. One for my guests as well as my own! Go for it!
I am considering a new mattress, I have back problems but cannot afford a new Tempur. I am considering a possible second hand one (shop display etc) from eBay. Would you buy Tempur or Ergoflex?
It's a lot of money to shell out and I just don't want to make a mistake as I haven't lay on either of them.
Cheers
My sister has a Tempur and said my Ergoflex is just as comfy at half the price!