Boots Kitchen Appliances www.BootsKitchenAppliances.com

I’m a huge fan of Boots and mistakenly assumed that the same quality of service would be carried through to Boots Appliances. The fridge freezer they delivered was broken; the fridge temperature wouldn’t go below 14.6C and it was making an awful noise. After waiting 30 minutes on the line to get through to an agent, I reported the issue the day after delivery at which point it was established that the delivery drivers had made a mistake by pushing the appliance against the back wall. The delivery drivers returned to move the appliance but the temperature and noise issues remained. I called again to exercise my right to reject under the Consumer Rights Act but was informed that I needed a manufacturer engineer to visit in order to certify that the fridge freezer was indeed broken; my word or indeed the video and photos I sent them were apparently not sufficient. Boots Appliances agreed to refund me the £10 I paid for installation but have point blank refused to refund the £10 extra I paid for delivery on a certain day; I honestly can’t understand the rationale for that decision because although I did get a fridge delivered on the specified day… it didn’t actually work! I had a totally different experience when dealing with the manufacturer (Indesit) both in simply being able to get through to them on the phone line to them actually taking steps to rectify the issue. Indesit have since replaced the fridge freezer which was correctly installed by very friendly delivery drivers. Based on my experience, I suggest you cut out the middle man and order directly from Indesit. 

Had a fridge freezer delivery on 3rd September. Faulty door shelve.. it's broken. Asked for a replacement..... Still waiting... Nearly a month later

I am very happy with the service from order to speedy delivery and excellent when I asked for an issue to be resolved . I would buy from them again as it was only by chance I found that Boots sold appliances. I bought a fridge and a freezer which look really well in my kitchen thank you boots team X X no fuss no hassle just what I needed before Xmas.

Bought 2 items spending nearly £500. Prices were competitive when checking other outlets although they do charge delivery. However this can be offset by using Topcashback so I saved myself £19 or did I? Boots Appliances have declined my cashback for 2 items bought on 2 different days, I have now lost trust in this company who clearly want you to choose them because they offer 'Cashback' but are trying to wriggle out of paying it. Needless to say unless cashback is awarded to me I'll shop elsewhere. Expect better from Boots.

Excellent aftercare from boots. They went beyond what I expected from them. Can't thank them enough. The person in customer care was excellent.

Sent the wrong cooker Friday. I complained. Sent the wrong cooker again on Saturday. Wasted my day. I'm buying from a competent company that isn't Boots. I recommend you do the same

My web transaction failed so I was asked to phone my order in. An over-friendly salesman spent 14 minutes (at my expense) processing the order, most of which was spent trying to push the optional care package. It left me wondering if the web transaction failed in order for them to have an opportunity to sell me the care cover.

Bosch Dishwasher 1; Dented

Bosch Dishwasher 2; Dented

Bosch Dishwasher 3; Faulty

Bosch Dishwasher 4; Seriously dented / cracked

Hoover Dishwasher 5 - So far, so good (24 hours and counting...)

I've now received two calls trying to sell me additional insurance - which is an 'accidental damage' policy during the manufacturer guarantee. Do they really not trust the products that they sell?

Boots Appliances (aka AO.com) have on each 'damage' occasion offered a replacement, but for the faulty unit, wanted to send an engineer to confirm that the error light was in fact lit - Why you can't take the unit back and arrange for your own engineer rather that taking up more of my time! For the final dishwasher, we did receive a 'free' upgrade but given that we've waited in 5 times and messed up a whole weekend, feel that this is the very least that they could do. This is all not the fault perhaps of AO, but would indicate to me that the products that they are selling are not of 1st quality and I would certainly need to review my sanity and time available should I ever consider buying with them again....

Very poor customer service, had a hotpoint washing machine under a year old they were great in comming out to look at it same day. The engineer then goes on his holliday and no one knows what part to order and boots seem lost as to what to do. 3 children and no washing machine! Thanks boots top service!!!!

I bought a washing machine and paid for connection. Waited in all day, machine arrived 4 hours after allotted time slot. I had forgotten to pay for disconnection service so I phoned customer service and they told me the guys would disconnect it for me. The delivery men couldn't disconnect my old machine (I was refunded) so I was left without machine until I could get a plumber who could. Few days without machine already! First wash machine was leaking. Phoned boots who refused to give me a replacement (even though I contacted them before 14 day time slot) but instead put me in touch with Samsung who told me I would wait between 1-2 days for someone to call me with appointment. Eventually engineer came out who told me they would need the machine taken from the small room I had it in and it must be disconnected which they wouldn't do either. He also told me though that it is the retailers duty to give me a replacement. (which I already knew, but had got fed up with numerous calls to them, I had given in and agreed to go down the engineer route). I got back in touch with Boots, still no joy. I was promised they would phone back yesterday, they did but only to leave a message to say they would call me back TOMORROW so I am now in the process of dealing with trading standards. I took delivery of this machine on 18th January and have been all this time without a washing machine which I am finding very difficult with a family to look after. I would recommend not buying from this company if anything goes wrong you will spend many frustrated hours trying to get them to adhere to the law.