Nitrotek www.nitrotek.co.uk

Avoid....Avoid...Avoid .....Do not buy from Scooter City/NitroTek

Do not buy from them (who sell through names such as Nitrotek, Scooter City, The Mobility Scooter Company, The Range, Zipper Mobility Scooters company names... Our mobile scooter not worked since purchase in October 2023 ... Even with a supposed new battery installed ... Bought another battery which still didnt work even when charged and when we reported this they cheekily asked if we tested the new battery with a Multimetre. What registered disabled persons is gonna have that kind of kit and why should they when everything bought was meant to be from NEW. We also realised the mobility scooter does not even have a brand name/model - when brought to their attention had the nerve to ask us to return the scooter back to their repair warehouse located in Stockport under our cost - had we read the reviews especially under purchases under mobility scooters would not have purchased awaiting to see if they will refund but going by reviews hardly likely

I have ordered a Christmas present on the 5th of December. Your website stated fast delivery throughout Ireland.

The parcel was shipped and the tracking stated item not suaitable for carriage. Now the tracking number cannot be traced. I have emailed parcel force who said an investigation can only be launched with the company. I have emailed, messaged them on Instagram, tried to message on Facebook, I’m currently on hold as caller no6 for the past 20 mins and have not received any information back from the company.

Ridiculous customer service and now not even sure if I will get a refund since no one is responding to me.

Just don’t order from this company.

Son purchased RC Car he received it however he was having problems with it running properly and wasn't happy with quality of it. He asked to return it which they agreed and he enclosed note telling them why returning and asking for refund. Week and weeks have gone by and finally they came back saying engineer has looked at car but this is when the lies began. They said parts were missing, it had marks and dirt of it well of course it did I had tried using it. Customer service is a nightmare been trying to sort but different people each time coming back with different things. They are refusing to give son full refund event though it was returned within the 14 days and are trying to deduct £55 out of the £120 he paid for the car saying loss of value! Disgusting company.

AVOID AVOID AVOID AT ALL COSTS.

The RC car was my boys birthday in March 18. After 10mins of use one of the wheel axles appeared to have broken. We sent in photos and they diagnosed the issue, telling is we needed 2 spare parts which we then tried to order, but they were out of stock. In Sept they finally arrived and I took the axle off to discover that it wasn't broken. The problem was there was a screw was missing. I requested they send me some screws (free) so I could fix the car and they refused. Initially they said it was our fault we did not do a full service check on the car before we used it. Then they decided it was out of warranty even though we waited 6 months for the parts to arrive!!. What makes me so angry is that we are arguing over a 10p screw. Why would any company, who cared in the slightest about their customers being happy, not pop a screw in the post? They insisted i pay £6.30 (including postage) to fix a faulty car that they supplied. The wretched, pathetic, money grabbing ethos behind this company should be a warning to anyone - buy elsewhere - find a company with a shred of decency to do business with!!

I received a model plane with missing parts I tried to phone to get this resolved only to discover the phone number is for orders and payments only ,so I started the lengthy process of trying to resolve this by email,at first they were reluctant to discuss how to go about returning the item for a refund then they told me I would have to pay to return it ,every time I asked how long it would take to receive my refund they either didn't answer or gave me vague answers like "when our technician has looked at it" or "in due course" once it was inspected I eventually received my refund for the plane but they are refusing to refund what it cost me to return it.it has taken me about 20 emails to get to this point and the issue still isn't resolved,I would suggest buying from ebay or amazon as nothing on the nitrotek site is exclusive to them ,if you want decent customer service don't buy from nitrotek

Good quick service, reasonably helpful on the phone. Easy to use site. Product well packed.

Quick and easy website, found exactly what I was after and was a lot cheaper than other retailers, great thanks. Would definitely shop here again and recommend to friends and family.

Just been on the website to order some new part for my RC car, found all the parts I needed as very easily. It took me less than 5 minutes to find exactly whet I needed. I recommend you buy your models and parts from Nitrotek and NOT other sites like eb_y they are a very trustworthy company with loads of very happy customers and always on hand to help via live chat or phone should you need it.

Firstly, and most importantly when buying remotely, I found the NitroTek website to be intuitive, easy to use and well laid out. Being a novice I was looking for an entry level nitro or petrol self build-kit. This was really easy to find, and even had two options of a "bare bones" kit, or in a bundle with everything included. I was particularly impressed with the upgrade options quoted on the same webpage, for a beginner this is great. Also the fact that NitroTek have taken the time to produce both a desktop and mobile website makes the whole experience much easier. For anything not listed in the comprehensive data online I found the tool for asking questions easy to find, plus the reply was prompt accurate and unambiguous. The prices are competitive, and the delivery options are comprehensive to say the least, of particular importance is the free delivery service to a local news agent, which is easy to find by just entering your post code. All in all a great purchasing experience and I can't wait to receive the goods, rest assured I will write a review on the kit, ease of build and performance. Many thanks to the team at NitroTek.

website has clear product information, along with good diagrams and photos. suggestions could be a full list of items included with the product.