Titan ADSL www.titan-adsl.co.uk

Glad to be back with Titanadsl, left six months ago after moving in with the girlfriend. Sadly she had BT infinity as its cheap and not good at all!!

Sales were very helpful and accounts too with reinstating my dd. Did not get the chance to talk to support yet but i guess that's a good thing

Customer service non existent expensive and unreliable .

Broadband has been down last week tried ringing between the specified hours stated ( 9-5 mon friday) but know one is answering the phone even sent numerous emails to no avail no reply .

Titan need to get there act together if they want to be a serious competitor need to employ more staff.

Going to pay the remainder few months owed and switch provider to a more established reliable more competent company which titan certainly is not.

the service is excellent - really fast but much quicker than my previous 2 meg service) and reliable.

As a subscriber to the 80 meg service there is no 12 month contract, which is great considering we're not sure how long we're going to be at our current address.

The customer service is good. they were extremly knowlegable and helpful with a couple of initial teething problems, that were quickly sorted out.

Been with Titan now for a few months. So far so good.

The connection has been very good and stable, and the call I logged about configuring a new router was dealt with swiftly and efficiently.

Price wise good value.

Happy customer!

£60 to leave them fee - nuff said! Least the broadband worked but communication was poor and I had to contact them to find out what was going on!

Poor service, expensive ,not getting speed as advertised and impossible to speak to an advisor either by email which they don't reply to your query or 0844 phone number which they don't even bother answering just get the same automated parp "all our advisors are busy " message ,i'm sure at the very least they could do is employ someone 24/7 just to answer the phone who has some knowledge of dealing with queries and technical problems ,although they do advertise times on their website when you can phone between the hours of 10:00-17:00 Mon -Friday (Saturday Sunday Closed) so basically you have had it if your internet is down on a weekend .

£35 month for unlimited 45 GB Internet lucky if i'm getting 7GB ,not good enough

Sad to have left TitanADSL, been with them since 2006 and they have been the best service provider that you can get.

Unfotunatly i lost my job so needed to get cheap and boy i regret it now.

Anyway please do consider TitanADSL.

Not sure about prior reviewer.

But I have nothing but praise for hem, used them for 6 months and speeds have been rock solid for me.

Nice bunch of guys and email replies to any support queries sneers quickly.

You cannot get through to contact anyone if you have a problem like mine ( poor internet speed ) both email or by phone no one answers replies ever !. Just the same automated reply "all our advisors are busy try again later ", now the weekends here i have had it as they don't work weekends .

Will be changing to another ISP that have working helpful technical staff that can answer the phone 7 days a week .

Unfortunately i got suckered into the bogus sales reviews blowing Titans trumpet on here as it is not good but at least i can cancel my contract as it is only 3 months ,that's if i can get through and speak to someone, i'll give it another week than off to OFCOM to lodge my complaint

I moved over to Titan from BT a couple of months ago. In that time I have been extremely impressed. With BT I had download speeds of 6 meg at best which dwindled to a paltry 2 meg as time went on. Repeated calls to their service line achieved nothing. Titan is a completely different story. I now get a rock solid 15.5 meg speed,with a sync speed of 18! I am on the 16 pro home package. The one solitary problem I had (which was caused by the BT engineer during the migration process) was solved by Titan tech support speedily and efficiently. All in all I can't fault these guys.