Sicily by Car, www.sbc.it

My strongest suggestion is to NEVER book a car with Sicily by car in Napoli at the airport. The ladies at the desk offended me and my parents for 1 hour just because I kindly paused their speech and asked for information.

The lady with red curly hair and glasses offended us multiple times, started to scream and everyone was watching. We prepaid a car with gold insurance and she refused to give us the car until I hat to threaten her saying I would have call the police.

Do not trust these people! Go with another company, this is cheap and unreliable

We returned the car at bergamo airport in the condition we received it, unfortunately after the trip they decided to charge us £180 for damage in a boot which was already broken and not done by us. We obviously took pictures only from the outside lesson learned for next time, they are a disgusting and seems like they cheating on many customers like us. Avoid at all cost. They seem cheap but you will end up paying more than expected

Company that is not reliable. We rented a car in Malta and got a car with a damaged engine. When we took the car to leave the airport and go to our accommodation, it stopped by itself 7 times in the middle of the road, with the danger that entails. Along the way the emergency engine light came on. We opened the hood to check for a fault and the battery was loose. We returned it to the airport the next day. Worst of all, the worker who receives the cars told us that they already knew that the emergency engine light came on. In other words, they gave us a vehicle in bad condition knowing it beforehand. They gave us the option of exchanging it for another vehicle, but obviously we refused, because we no longer trusted them. In short: a very distressing and dangerous experience. Of course, they do not want to give us back the money for the rental, hiding behind their policies, even though they made us lose time of our vacation and put us in danger.

I suggest for everyone to steer clear of this company. When we picked up our car in Palermo, Sicily, the staff behind the counter urged us to get the Gold insurance package. He said that it'll be a care free experience and they cover ALL damages and we would have zero worries. He even said that it'll cover every single thing from vandalism to theft and accidents - down to rim scrapes! His lines were "you don't have to worry about a thing".

So i asked him if all the current scratches and damages on the car, if there were any, would need to be flagged, and he said no cos we are covered entirely so it doesn't matter. Being naive, we hopped into the car and drove off even though there were a couple of very fine hairline scratches and rim rubs here and there.

After our trip in Sicily, we drove to Catania to return the car. We were very careful the whole trip and had ZERO accidents or rim rubs etc. But to our surprise the very rude staff over there shook his head and pointed to the side of the car and said that the car was scratched by "vegetation" and that we have to pay. Get this, they cover you if you scrape the entire car along the wall, bash it into a tree, spray paint over it, but god forbid if you have hairline scratches on the car caused by vegetation rub.

I disputed this and tried to explain what his colleague in Palermo told me and was shouted down by their staff who treated us like dirt. I asked him how is he certain that it was caused by vegetation and he said "i'm an expert". That's the most ridiculous thing i've heard - how can they prove that the scratches were caused by vegetation??? My child ended up crying cos of the commotion and it was a disaster to say the least, so i stopped debating with the thuggish staff as it was pointless.

Those hairline scratches were ridiculously fine and they were the same hairlines i saw when i picked up the car. The staff at Palermo said that i "didn't have to worry about a thing" and i could drive off carefree and not have to worry about any sort of accidents. Obviously this is a ploy to trick people out of their hard earned money. I ended up having to pay £599 for the insurance and those fine fine fine hairline scratches. But if i were to smash the car entirely i didn't have to pay a cent! Where's the logic and justice in that? These are the biggest cheats we've come across and it's such a shame as Sicilian culture was a very beautiful thing to experience only to be destroyed by these terrible people right at the end of the trip. Avoid at all cost.

I picked up a car for rental at Trieste airport from Sicily by Car on the 3rd March at around 21.30. At the time of booking, I paid £10.78 for the basic package (one day rental). On the 13th March I discovered, with my big disappointment, to have been charged Euro 25.23 on my credit card. I called immediately the Sicily by Car counter and the sales assistant said to have charged me insurance and that I should have read the rental agreement accurately. I argued that he informed me only of the deposit to be charged on my car and omitted to ask me whether I wanted insurance.

I would like to highlight the followings:

1. I have been asked to sign the rental agreement without having the time to read it. The sales assistant scrolled down the I-Pad quickly pointing out where I had to sign. I trusted him given that he mentioned only the deposit as a charge to my credit card. I HAVEN'T BEEN OFFERED ANY INSURANCE.

2. After having read the rental agreeement yesterday, I have discovered that I have been charged road assistance, insurance for damages and theft and “servizio in stazione” which I don’t know what it is. If I add up the three charges, I still don’t reconcile the amount with the Euro 25.23 I have been charged.

3. When I called to complain saying that I have been charged disonestly, he first said that another colleague dealt with me on the 3rd March. I replied saying that I recognised his voice and asked for his name. He refused to give me his name for “privacy protection”.

Having paid almost £200 for five days, to hire a small car, the quality of the vehicle was poor. It was an Opel Corsa, that had already covered 90,000k, the interior was scruffy and the exterior, well, the record of the damage on the rental agreement looked like it had been in a war zone and someone had peppered it with gunfire!

On the plus side, the car ran quite well and checkout was quick. At check in the queue for prole waiting to collect their vehicle was quite long. I handed the keys over to the staff and got on my way.

The worst service I have ever experience. Although I have book and prepay a luxury car I have been delivered an open grand land with 90.000 and check problem engine.

Terrible company who will do anything and make up excuses to take money from your account.

They lie to take money from you and have 0 customer servicee to help you if you have issues.

They take your money in 1 second but when you have an issue they ignore you.

Use any other company but them. The worst car hire company ever

Worst rental car company we’ve ever had. Half way through the journey the tyre blew up.

The car was given to us with a tyre that was under inflated. 1.7 to be precise. It should have been 2.3. No warning lights have come on.

We put this back to the correct air pressure / tyre pressure twice.

Sicily clearly gave us a car with a puncture. Luckily no damage was done to us personally. But they should check tyre pressure before they endanger their clients. Esp as the tyre was on the side of my 4 year old.

We hit a storm and were 3 miles away from our hotel and through the tunnels with nowhere to pull over.

We had 1 day without a rental car and no contact from the company about when we would get the car. We spent 7 hours chasing them and discovered eventually that the garage they sent the car to was closed until Monday.

We had a couple of valuables in the car that we didn’t get back. We had no contact from Sicily to keep us posted. Very stressful to say the least and terrible way to treat clients.

Sicily informed on the phone with management approval that the taxi would be paid for. If they had told us this was not the case we would have taken alternative action. To tell us after we have paid is not good enough.

We had a 4 year old and luggage and had to make our way to Verona and then to the airport. We lost a whole day of vacation and Sicily's rental car is to blame.

Both of their office rental companies in Verona and Venice assured us it would be claimed back. They just said that they didn’t have funds to finance through the till.

This is sharp practice and we expect a full refund and compensation. We will take legal action if this is not done

We received a car that wasn't fit-for-purpose. Hazard lights flashing regularly and once needed recovery as brakes failed in very light snow. Also as journey back to the airport took an extra 2 hours there was not time to fill the tank before returning the car. I was charged 70 euros for less than a quarter of the tank. My 3 emails about all of this have been ignored.