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Worst experience of my life, wish I could give 0

I have booked a accommodation with booking.com in the island of Sal CV 8 months in advance, got the confirmation from booking.com everything was fine until I and my wife arrived there to check in at the right schedule time 00:55 to find out that my accommodation was double booked and I had no place to stay, at that time in the morning I contacted booking.com, they replied we will reply within 24 hours, tried to contact them several times but nothing happened, for the first time of my life had to sleep on the street or outside on the cold with my wife, because it was festive time Sal had no stays available and booking.com did nothing to help me when I had a booking confirmation from them, then through a cleaner I have managed to get 4 days in one place but I had to pay double the price, then I managed to stay another 8 nights in other place and another two days in another,

When I came back I tried to contact booking.com several times told them what happened but nothing from them, called them several times every time I spoke to customers service they said we will go back to you in 48 hours and now 3 weeks later still nothing from them, booking.com have no respect for customers, I have used them for more than 20 years probably and never had any issues, but if something goes wrong! They are so yo useless and they don’t take any responsibility,

So after all that I have been through I have to go to my lawyer and sue them, these company as to be accountable for, I am sure there is lots more people with the same situation as me through booking.com, if you are one please let’s just get some adjusters and make them pay and avoid someone else go through what I have been through.

Date of experience: 28 December 2024

Worst experience of my life

Worst experience of my life, wish I could give 0

I have booked a accommodation with booking.com in the island of Sal CV 8 months in advance, got the confirmation from booking.com everything was fine until I and my wife arrived there to check in at the right schedule time 00:55 to find out that my accommodation was double booked and I had no place to stay, at that time in the morning I contacted booking.com, they replied we will reply within 24 hours, tried to contact them several times but nothing happened, for the first time of my life had to sleep on the street or outside on the cold with my wife, because it was festive time Sal had no stays available and booking.com did nothing to help me when I had a booking confirmation from them, then through a cleaner I have managed to get 4 days in one place but I had to pay double the price, then I managed to stay another 8 nights in other place and another two days in another,

When I came back I tried to contact booking.com several times told them what happened but nothing from them, called them several times every time I spoke to customers service they said we will go back to you in 48 hours and now 3 weeks later still nothing from them, booking.com have no respect for customers, I have used them for more than 20 years probably and never had any issues, but if something goes wrong! They are so yo useless and they don’t take any responsibility,

So after all that I have been through I have to go to my lawyer and sue them, these company as to be accountable for, I am sure there is lots more people with the same situation as me through booking.com, if you are one please let’s just get some adjusters and make them pay and avoid someone else go through what I have been through

I'm retired and travel a lot. I used Booking.com for flights and hotels till I had a problem with a flight. Their customer service will get back to you in a week or more while you are stranded in a foreign country. If you use Booking be prepaired to buy a return ticket from the airline. Horrible customer service. Beware of this company. They may have good prices but it comes with an awful experience to you when they screw up. Then they don't care about you.

We booked a room and an attraction for Memorial weekend in TN. The attraction's information was all incorrect on Booking.com, which come to find out the attraction has let booking know that it is incorrect, and they just haven't updated in in the past year. The hotel we had stayed at before and had issues with the room, the hotel was very nice about everything and said they refunded Booking the next business day. For reference on how the stay at the room was (the toilet backed up in the night because someone flushed a puppy pad sown the toilet, the bed was horrible. I was 6 months pregnant, and it felt someone took a hammer to my hips that morning, where the toilet backed up it also came back in the tub, that was just the biggest issues we had) I called Booking that day we left and told them we left early and then spoke with the manager at the Hotel. The hotel refunded booking and it is over a month later, 6 phone calls with a lot of apologies and excuses and going back and forward with them (We need to contact the property owners, we need the exact amount for the property owners) and every call was a new issue where they had to reach out to the property owners. I wouldn't use Booking to rent a space in hades.

I stayed there March 2024. Disabled people this is NOT for you. There is no access to the hotel except 9 big stairs. Free parking is a block away at bank of America. As for my room the antiques were beautiful and the breakfast was good. Now the bad. The room was very small. I would guess 11 feet by 11 feet. Suppose to be a queen bed but was a double. It would be hard pressed to have 2 people. The staff was nice to give me a rebate of $21 because the heat did not work in the middle of a blizzard. It was really creepy. My room had the bare necessities. No robe either. I paid $140 and would have been happier at a budget hotel. I would not leave a review but I want disabled people to be aware..

Made a reservation for a hotel in Thailand in April, 2023. We modified it in June. No problems encountered. In November got an email stating that our original reservation had been cancelled and a new reservation at a new hotel in the same city was made. We did not make these changes even though Bookings said they were made from "Our Account'.

We had Bookings cancel the "new" reservation and restore the original. But, to rebook the original reservations, there was an increase in cost of $623.

In our opinion, Booking.com was hacked. Our info was exposed, and someone messed with us. Bookings, again in our opinion should have reimbursed us the increase in cost to us. They refused to do so. They did give us a refund of 25 euros.

I'll never use Bookings again. I suggest you don't either. Go directly to the hotel, resort, etc.

The hotel is very cozy and relaxing. The beach is tiny but well protected against high waves, which also gives a feeling of snugness. Rooms are renovated and comfortably conditioned. Party locations are wisely chosen so that people relaxing in the rooms are not annoyed. They can be, however, annoyed by multiple smokers around. Our special kind thanks to Bars the violin player.

I am going through a horrible experience with Booking.com. I am a host in Blue Mountains Australia. It has been 2 months now and booking.com is not paying me my money for previous reservation. After 30 messages, at least 15 phone calls all they say I am sorry for that we forwarded to the right department, but nothing is getting done. I am trying to cancel future reservation and they won't allow it either. They are not paying me I feel bad for those guests because there will be no cabin for them, because booking. com doesn't pay us. They took the guest money as well. Please shut down this company

They have sharp practices that they adopt in keeping people's money. They take payments from guests weeks and months before the guests check in. When the guests checks out and they are supposed to pay the hosts/owners of the property, they fail to make the payment to them as & when due. How do they expect the owners, of the properties that they rent out, to pay the mortgages and utility bills if they retain the payments when due? How can they stay in business if they do not get paid? They withhold payment for as long as they like so that they continue to accrue bank interest payment. They will never dare do in the US for fear of being sued / class action litigation. They are abusing their position of dominance and exploiting weaker UK legal system.

I booked a one night room on booking.com in vegas only to find out after the payment was made that it was not a hotel at all but rather it was a room in a private home and then and only then was i informed that it was not a hotel. It further said that the house had cats. Well i had a dog that is not friendly to cats so I immediately cancelled the room. 

Later I found that booking. com had still charged my for the room. I re-cancelled and let them know that i did not stay their and that i had cancelled. They ignored my communications. I then did a charge back with my bank. However they re charged me again for the room. I did another charge back again but they re charged me yet again. Now my bank will not do a third charge back so i am screwed out of the money that provided me with nothing but a headache and an over charge. warning do not use this site ever.