The Appliance Warehouse www.taw-sales.co.uk

Visited showroom around 2pm 6th Jan 2024 to view washing machines. Purchased machine and it was delivered and installed by 4.30pm same day. Old machine taken away too. Excellent, will definitely recommend to others.

Very dishonest company and attempted to overcharge significantly until they were caught out. And the subsequent service was terrible. It's not worth it dealing with someone over the other side who is trying to do the worst on you. All you want is some transparency and someone to be upfront when you are buying an expensive appliance from them.

I ordered a replacement integrated fridge from this company in April. I am still waiting for the door to be fitted as the engineer turned up without the correct fixings. On the day he was meant to be coming back I had taken a day off work and when he did not turn up I rang them to be told that the driver was "off sick". They agreed to email me with dates of when the engineers would be in my area and I am still waiting to hear from them a week later. Also the engineer who came to fit the fridge tore our newly fitted kitchen floor. This was in April. Still no response to this. ALSO, I was given 3 price options of fridges to buy. I opted for a mid range Frigidair and it was only after fitting that I checked the teeny tiny label inside the fridge that I noticed it said Home King. When I googled this, I found it was a very cheap brand. When we queried this we got no response.

Dealing with this company is a nightmare. I regret the day I contacted them as I've had nothing but a pack of lies every time I speak to them.

Maybe if the MD reads this he can contact me as nobody else has bothered to.

Found a product on their website, phone and spoke to a friendly member of staff who went out there way to help me with the information i needed. I placed the order and was delivered to my door 2 days later.

I can say since this order i will be ordering for more due to my kitchen being redone.

Well done and thank you for your help.

I could not find the same product cheaper any where else. Worth checking these people out.

There showroom you could get lost in, its a hidden gem, with hundreds of products on display

They advertise products they don't physically have! Their website will allow you to purchase an item that they cannot supply - how is this legal???

I wanted a specific oven, a discontinued model and they had 4 options on their website, 2 graded and 2 ungraded - their system said they were in stock and it allowed me to purchase one.

It turns out that they don't have them in stock at all and have not had them for time time. After talking to a member of their staff they said they had not had this model for ages - if so, why advertise that they do. Very misleading advertising - shame on them!

Bought a new washer dryer from this place on the phone, agreed a price of £649.00 and paid by barclaycard. When the machine arrived, was sent back as it was marked. The supplier agreed to allowed a discount of £80.00. This was agreed and the machine was delivered 2 days later. However, when my mate installed it he said this machine is used, may be returned from other customer. When I got the statement from Barclaycard, I found that instead of £649.00 less £80.00, I was charged £749.00 less £80.00. This is a big scandal as far as I am concerned. Barclaycard would not help either. DO NOT TRUST THIS COMPANY AT ALL. Lots of other companies you can try for an honest deal.

Paid for a machine over 6 weeks still not got in working rude manager who won't help sort out a day for it to be fitted properly please don't use them I have waisted my time and money don't do the same !

They are absolutely shocking. They gave a top of the range price on a combination oven then cut this back when I told them of cheaper retailers. They asked for my card details and gave me an assurance no debit would be made without my authorisation or prior to delivery. They debited my account. They failed to deliver. They failed to tell me that they would not turn up. They made another date for delivery ten days hence but promised to try to improve on this. They said delivery would be first call on 10 April 2012 - at 7.30. They failed to deliver. I demanded a refund. If you like being misled, enraged, deceived and let down then Appliance Warehouse is the firm for you.

Bought a Breville coffee machine (BES860) from Appliance Warehouse about two weeks ago. I am very pleased with my new coffee machine which saves me both time and money as I now don’t use my local café. Family and friends rave about how good the coffee is from this machine! The customer service during the process, from selecting right through to receiving the product has been nothing but a pleasure. I loved how you kept me up to date with regular e-mails. Thanks a lot and will order again!

Great customer service, always replied my e-mails the same day. Reliable.

I would recommend the company as they have a lot of different products, good prices and easy to contact. The product looks and works as described and it was worth the money