Holiday Autos Route Planner www.holidayautos.co.uk

We got to BErgamo airport office to pick up our car. Lady at the office told us that we don't have needed documents. She didn't try to cancel booking or do something about it... We were forced to make a new reservation and obviously payed twice. We try to reach out for help via email and get a little refund (we do understand that it was our fault about the documents, and we expected to pay a fine or half of the sum), but we were left without ALL the money made for reservation and told that it's all about terms and conditions, no humanness... YOU HAVE TO READ IT CAREFULLY!!! anyway i'm very frustrated and sad. AGAIN, NEVER EVER recommend this agency to anyone!!!

Rented a car last year - without any problems, but this year....

This year, we had hired 3 cars, because the whole family were going on vacation together. We went to Portugal, Faro.

Several days before our flight, arrival was changed 2 hours, and I contacted Holiday Auto by e-mail to notice that. It was not possible to get pick up time changed - Holiday auto demanded a new booking - and additional money. They even moved the reservation to another company - Centauro.

The Visa Card I used for the new booking, had to be the same card, which should be used, when we picked up the car. Holiday auto, accepted the additional payment and the original payment through my Visa Card. Holyday Auto was satisfied and confirmed the new booking.

When I should pick up the auto at Centauro, Centauro denied to give me the car. The said my Visa Card was not valid, because the first 4 digit showed it was a debet card. My card is not a debet card!! Centauro would not change the booking, so that my wife or daughter could rent the car, and put in the safety amount, Centauro would not help.

I contacted Holiday auto, who told me, that they knew, that Centauro was a difficult company regarding payment cards, and I could not do anything else, than make a new booking. Holiday auto - however, did not have any other cars available. I asked if they could not give the car, which was reserved in my name, and was just waiting to be picked up. No - this was not possible.

Holiday auto would not change my reservation in any ways or make a contact to Centauro.

The only thing I could do - Holiday auto said, was making a new reservation at Centauro, pay one more time, and the make a request to Holiday auto, to get my money back afterwards!

Conclusion - I was forced to make a new booking at Centauro, pay one more time - and the, Centauro gave me exactly the same car, as the they would not give me 2 minutes before - the car, that Holiday auto would not help me get before.

I made a complaint to Holiday auto - they just closed it - no answer at all.

I called Holiday Auto who said they were sorry, but after quite a long conversation open a new case.

A few days later, I had to sent documentation (ID; passport, bank statement, picture of my card).

An then - Holiday Auto shot down the case again. They just wrote, that my card was not valid - and that in the rental condition could I see, which cards were valid. They did not document that statement, or in any other way documented, that there was not money enough or any problems with the card.

I tell you - my card is valid and money as asked.

I complained again, and now - I'm waiting once more.

But notice - both Holiday auto and Centauro have charged me rent for exactly the same car.

Denmark

I want to express a huge, huge THANK YOU and my great appreciation to Mr. Paul Hayes,Holiday Autos Acting General Manager USA, for the truly OUTSTANDING help he has given me on multiple occasions in getting a rental car in France. I cannot think of any customer service I have received anywhere in the world that has been any better than the help and service Mr. Hayes has given me. Once when I got to my destination airport in France, there was a big mixup and I had no car that I could manage (due to a physical problem with my hands). Mr. Hayes came to my rescue and found me another car (an automatic and just what I needed). Without his help, I don't know what I would have done on my vacation as I cannot drive a manual due to hand problems. My vacation would have been ruined without his prompt and so gracious help. A year later when I made the trip again, Mr. Hayes helped me again to book just the right rental car (and it was a fantastic car!). Everything went as planned and I got the perfect car for me. I forgot to mention, this is a rather small airport and automatics are hard to come by. Everytime I have asked Mr. Hayes for help, he has provided me THE BEST service I could have asked for and always done so in an extremely professional and courteous fashion. He doesn't make you feel like he has gone out of his way to help you; he helps you because that is the kind of individual he is...a real professional. I just cannot say enough about Mr. Hayes and how very helpful he has been. He is a real credit to his company and I hope everyone he works with and for know how much I appreciate his help. He deserves a hugh THANK YOU MR. HAYES...YOU ARE GREAT!!!!!!!!!!!!!!!!!