Ryanair - www.ryanair.com

I had a horrendous experience with Ryanair on July 19th this year. Due to an IT crash, my flight was canceled, which was already a huge inconvenience. But what followed was even worse. Despite sending numerous emails and being repeatedly assured that I would receive a refund, I have yet to see a single penny. It’s been months now, and still nothing.

Ryanair has proven to be completely unreliable, especially when compared to other airlines that promptly issue full refunds in such situations. This level of customer service is unacceptable, and I would strongly advise against flying with them.

Other companies pay compensation for the simple fact of canceling the flight and provide a full refund immediately. Ryanair, however, has been nothing but a disappointment.

FR1073 30/07/24

I have travelled ryanair many times for short haul. Rarely review, however I feel it worthy of note to let the company know of the brilliant friendly helpful attendants on this flight.

Plane was clean, on time, service excellent and the way the staff interacted with customers was 1st class.

Travelled multiple times with ryanair between Gatwick and Dublin with my carry on bag, yet on my return flight I was charged as it was not priority, my bags dimensions were within parameters and there was plenty of space for overhead luggage in the plane. 

A word of warning: NO!

Ryanair is terrible in my experience. Let me explain.

We scheduled a flight from Tangier to Lisbon with a layover and plane change in Paris. Due to a bomb scare in Paris, our flight went to Belgium. From there, we sat on the plane on the air strip for about an hour with no answers as to what would happen next. Then, they made us all get off the plane. No communication, just left there. I had to go to the ticket office to try to book another flight. There were no flights available, so I had to research nearby airports for possible flights.

I found a flight to Lisbon from Brussells. I then had to get bus tickets to take us (there were 5 of us, all family on vacation) and an uber from downtown Brussells to the Brussells airport, buy new tickets on another airline at high prices for same day tickets and got us to Lisbon very late that night.

Ryanair did not help in any of this at all. We were basically left stranded in another country with no way out.

I then filed a complaint with Ryanair about this. They asked for my confirmation number, passenger names and email address, which I provided.

I have now asked several times what they would be willing to do to help. No response to date. They have just ghosted me.

I paid for 2 flights to get me and my family to Lisbon. I got one flight to Belgium. Worst experience with an airline ever!

Only flown with this $#!7 show once, and believe me, once is all you will ever need. Life is too short to fly with Ryanair. Took my disabled daughter to Portugal, requested assistance, zero assistance, absolutely no tolerance for a partially sighted passenger with learning disabilities and mobility issues. If I'd had someone to cover me, I would have happily punched out their staff and took my chances being arrested. Save yourself the ball ache and book a professional carrier.

No doubt they'll say there was some temporary problems but at the end of the day it's now 2022 not 1991 and I have to say, you (RyanAir) just cannot operate a support business like this in 2022.

First issue is customers on 30 minutes hold which is borderline acceptable

Second issue was sent to a concierge who claims there is a massive delay on the line

Third issue concierge put me through to a support person who also claims there is a massive delay on the line.

Amazingly, this support person started having a normal conversation with me without the delays 30 seconds into the call without noticing the delays had gone.

If you can't guarantee phone call work over international lines in 2022, upgrade you're network, fix latency problems, change your telecoms operator or better still, get someone in who knows what they are doing. Just absolute garbage.

i hired a car through ryanair i paid for the full damage waiver it was pointed out at time of i would have to pay 700 euro deposit to |car hire company in Italy.

I damaged a wheel and had to pay and was told they would email me the recepit to claim a refund from ryanair car hire. the recipt never arrived and desoite email the italy car hire 20 or more times they would not reply.

The customer care that this company offer is non-existent. With forever changing Covid restrictions, we were not legally able to fly. We booked with every intention of flying and were already disappointed not to be flying. We even purchased insurance from them which was effectively just throwing more money away and lining the pockets of their CEO's. Ryan Air offered no flexibility in offering vouchers let alone a refund. It isn't easy to rebook in the time given as we don't have leave available and can't predict if leave will be granted so face losing all of our money or losing it in rebooking different flights along the way.

The website was difficult to manage, the ChatBot was frustrating and customer services cannot offer customer care because they are tied with restrictions. There is no moral purpose, moral value or humanity within the leadership structure of this company - it is exploitive, focused on profile only and treats it customers like cash-cows. I just hope it treats its employees better.

On check in plenty of seats together if willing to pay extra approx £48 for 2 people. but if you select random seats which is free allocate seats apart. i think in the current climate of covid this is unacceptable when different households are suppose to keep a distance apart. Cheap airfares but try to make up the difference with lots of expensive add ons. Think Ryanair need to rethink this problem and quick. Seems profit comes before safety. You have already paid for your seat when you book so why should you have to pay extra, people might pay extra if cost wasnt so much.

Flew from Germany to UK 31/10/21 in the morning. we were caught in a storm nearing essex. It became Very rocky,bumpy, going side to side. Was not nice. But THANK YOU to Pilot and crew for getting us down safe. Amazing to think how they control the aircraft but Very thankful they do.