Oriental Pearl - Bluewater Bridesmaid Dresses

Oriental Pearl - Bluewater Bridesmaid Dresses

User reviews
5

Customer Service

5

Quality of website

3.7

Value For Money

write a review

Oriental Pearl - Bluewater Bridesmaid Dresses

Oriental Pearl - Bluewater Bridesmaid Dresses
3.33 88 user reviews
548%
414%
30%
21%
138%
5

Customer Service

5

Quality of website

3.7

Value For Money

User Reviews

Donatello888
1

Value For Money

Vile Horrific Nightmare

I have no idea how these two staff members have any job satisfaction. They must get a litre tired of hearing how unhappy people are with the dresses they finally receive, but they deserve it. My fiancé’s dress when received back from the warehouse looked like a petticoat. Terrible material and things done she didn’t ask for and things not done that she did.

The staff there ramble and ramble on and on, they almost sound manic. It’s so strange.

Happy end to the story only because my mother took her to another shop and bought her a lovely dress that I have yet to see of course. I will get to see my fiancé walking down the isle with the dress she deserved with a big smile.

Avoid this terrible morally corrupt shop.

vicksta

Ruined My Wedding Day!

Right cut a long story as short as i can i went to bluewater to try on some dresses,  found one i liked so my dad purchased it for £2000 did the measurements and went home.Came vack to pick up dress tryed it on looked different for a moment i thought but i hadnt seen it in about 5 month's so i just thought i remembered it different.Looked again once was in the car and i remembered the back was corset on the one i picked and this was zip, it was a totally different dress.I was so embarrassed but i went back and told them, they accused me of liying i am a very timid girl so i found it hard.They point blank refused to swap for the one i had ordered,  i don't even know the price of this dress they gave me but im sure it was lot cheaper than the one dad paid for , i ended up falling out with all my family as they didnt want to argue with the shop none of them came to my wedding and we didnt speak for a long time. My mother in law had to buy me a dress two weeks before the wedding.It wasn't even the right size on me it was much bigger i know im stupid for not speaking up straight away but i thought i was losing my mind to think they have given me the wrong dress but no they did and im now trying to sell it and getting no where i will always tell people to stay well clear.The staff were very unfriendly and rude too especially when they're taking all that money from you.It took me 2 years to finally wright this but they litteraly destroyed my wedding and my family so thanks oriental pearl for ruining everything!!!!!!!!WARNING! PLEASE DONT SHOP THERE !

Sarah34mo
5

Value For Money

Don’t Believe The Bad Reviews

Can I just start by saying, all of the negative reviews on here ruined the build up to my wedding dress trial! I bought my wedding dress from oriental Pearl at the national wedding show and then my sister read the bad reviews. I was soo upset wen I read them an almost had a sample dress instead of trusting them to make me a dress (would have been a very expensive sample dress). I spoke to the staff st the store an they were all amazing an made me feel I could trust them, so I let them make my dress. I still had a horrible sick feeling waiting for my dress, wondering if it was going to be the same quality as the sample dress, right up until they took the dress out of the bag. I was soo happy to see my wedding dress was exactly the same as the sample dress and the most beautiful dress I have ever seen! I can not wait to wear my dress. Please if you are thinking about buying a dress from here ignore the bad reviews, ppl only comment when they’re angry and they hav thousands of customers.

1
Donatello888

Well they ruined my finances dress too. Disgusting service and terrible dress exactly in the way everyone else described. Lucky my mother helped and bought her a different one. All the negative reviews are true.

jadebelle
1

Value For Money

Rude Staff , Bad Service, Cheap Store Stay Away

STAY AWAY FROM THIS STORE.

i went in to look for a wedding dress a few weeks back and was first brought through a door for a building called LQ Designs which was strange .

I then met the sales girl who introduced herself, from the moment we had entered she seemed irritable and the tone in which she spoke to us was so rude and aggressive, she clearly seemed put out that we had dropped by.

when we said we had not booked we were shown through and just left to look around while she went off somewhere. we had found a ball gown that we wanted to try on that was snatch out my hand by her.

some of the dresses have wholesale prices on and are on the shopfloor and when you ask the price they tell you find the dress you like and they will do a good price and the price that eventually give you is like 3-4 x the amount on the label.

when i was waiting for a another dress similar to one i liked in a size bigger she walked off for ages, so my friend when find the dress and saw taht she was hiding in the dresses checking her phone.

They also use forceful sale techniques and tell you that they can only do this offer for this time and do you want the dress. They tell you you have no time as a ploy to make you buy.

the shop looks disgusting its dirty the dresses are badly kept and the sales consultant just steps over the dresses on the floor. the overall look of the product is cheap.

on the way out i overheard a conversation were they saying to swap a customers dress for another one and that they would not know.

How people like this can trade i do not know, after my experience which i shared with friends i found out more thing like they refuse to refund, they do not order dresses in on time and they are not the same quality.

after this experience i went to David bridal and i have to say at least the way the run their shop and present the dresses is worth the 2000 - 3000 price tag, they are warm and friendly and make you feel special which is more than what Oriental Pearl does.

Guest
5

Value For Money

In This Outlet Massive Collections, Very Very Beau

in this outlet massive collections, very very beautiful.

Kmg90
2

Value For Money

Do Not Shop Here! Horrendous Customer Service!

I ordered my flower girls dresses from Oriental Pearl earlier this year as I had struggled to find any in the usual shops. I picked a lovely dress from the window, had the girls measured and paid in full. At this point customer service was great (as I was spending my money).

After a couple of months without yearling anything I popped in to the store to get an update as to when the dresses would be in to be told that they had lost one of the measurements and had not even been ordered. I then gave them the measuremts again to be told they did have them, but it was written in the wrong part of the paperwork. They then went on to confirm which dress I had ordered and pointed out a totally different dress. By this point I was just happy that I had popped in there and could show them the correct dress that I wanted to order!

The dresses then arrived 2 weeks before my wedding and I had noticed that the beading we different to what I had chosen. Luckily I had taken a photo of the original dress and showed the sales assistant the difference to which she dismissed me and said that there was no difference and basically was trying to imply that I was stupid! The assistant manager was then called over as I had asked what they could do about this and whether they could re-do the beading. They said that they couldn't unstitch the beading as it would leave marks on the dress. I asked if I could get a partial refund as the dresses that arrived were different to what was ordered. I was told that they do not allow partial refunds and as the dresses are handmade they all come out different to what is displayed. (If this is the case then this should have been explained to me upon order!)

They then said they would take the dresses back and give me a refund to which I explained that I needed the dresses in 2 weeks time and therefore I cannot return them. They then went to tell me that 'there are plenty of other shops that I could get dresses from in bluewater'!!!! They continued to speak to me in a rude tone and telling me that they would change the beading (when they had already told me this would ruin the dress) and were asking me what I wanted then as I'm not returning them. After I asked again for a partial refund they then dismissed me again. By this point I was so upset that I took the dresses and left the store as I felt I wasn't being listened to and being treated like an idiot.

To top it off, once home, the beading on one of the dresses was all pulled and loose so I have had to get this fixed by a seamstress. More expense!

Do not shop here. But if you do make sure you take lots of pictures of what you ordered as it is likely to be different!!!

1
Sarah34mo

Did you manage to get any money back? I have ordered a dress from here, but told them to cancel making it 1 day after paying for it after reading the reviews and they have still refused to give me a refund.

Guest
1

Value For Money

Rude Unhelpful Staff

Apon arriving instore there was a bride leaving in tears, that should have been enough of a warning for me!! I bought a dress from the store after being assured the size will fit my bridesmaid, unfortunately it did not infact it was about 3 sizes smaller! I went back to the store and was told that I wasn't allowed a refund and if I wanted another dress I would have to pay over £300, I felt that the staff wasn't interested and was nearly in tears myself.

Ive now had to take the dress to my tailor and get them to let the dress out as much as possible and possibly insert panels down the side.

wouldn't recommend this place to anyone!!

Guest

Do Not Purchase From This Shop

I ordered a dress for a black tie event, and was measured by the manager to ensure correct size ordered. Time was tight but I was assured that my dress would arrive in good time. I specifically requested that if the Dress did not arrive 2 days before the event they would give a full refund. The dress arrived late with hours to spare. The bodice was not to size measured. The seamstress rushed the alterations ( 3 attempts to alter) of which I had to pay £65.) After 2 hrs and and Ill fitting dress I had to leave the shop without a final fitting. The manager was well aware of the shortcomings of the seamstress and continually apologised

The dress had been altered with a bustline well above any normal person and a gapping bodice. I could not wear the dress to the event.

I have written twice and phoned three times asking for a refund. I have returned the dress

I have spent £365 on a dress that is not fit for purpose and no refund

I advise you do not use this company if you need any alteration,

I

Kymu
1

Value For Money

My Daughter Loved A Dress She Saw For Prom At Orie

My daughter loved a dress she saw for prom at Oriental Pearl, bluewater. She tried it on, unfortunately it didn't have a price, because I knew the woman from years ago I trusted her that it was £495. She said she'd give me 50% off and her staff discount. Measurements were taken to ensure it fit like a glove. £250 later we paid in full for the dress. They had to have it made in China, no doubt. 4 months later it still hadn't arrived. Eventually it was ready to try on, you have to make a appointment to see the seamstress??? (Now I know why the dresses are made far to large), dress had to taken in st waist, the one strap was completely in the wrong place, hem about 1/2 metre too long!!! The staff try and intimidate, insult your intelligence and bully you to pay for the alterations! Which they add after you've paid and signed on your receipt slip! THAT'S why you need to see a seamstress. It's a sham, they do this with every dress! The alterations cost over £100. BEWARE it's a sham.

Mamamia2008
5

Value For Money

Good Customer Service And Beautiful Dresses

Me and my boyfriend walked pass the shop and attracted by those beautiful dresses. So we walked into the shop, the smile from the staff make me feel

Comfortable and she showed me the professional knowledge she got about the wedding dresses. And both of us tried those that we like. The price is acceptable. Love the shop. Me and my boyfriend went so many wedding dress shops before, but we decided to use oriental pearl

As it's the best we have seen so far

1 - 10 of 88 items displayed
1

Q&A

There are no questions yet.