Solopress - www.solopress.com

AVOID - Substatinal order placed and pay extra for next day delivery - Deliverty didn't show up. Left with an unhappy client.

Communications confirmed that show order would be the following day - Again absolutely nothing arrived. After 4 days order arrived - At this point we have unhappy client whose event has been and gone and Solopressare unwilling to refund after not been fulfilled. Several emails back and forth blaming with varying excuses. Delays can happen - but taking ownership is key - Will not use again nor recommend. - Managing Director - Big Blue Dog

A fast high quality service. Customer service is excellent, print quality is very good, price is very reasonable and delivery is excellent.

What else do you want?

I will certainly use this company again when I next need a large quantity of printed flyers and advertising material.

Well done!

I should have read last few reviews before ordering pullup banners.

Before my payment I ws assured of next day delivery and late evening received email they missed deadline for parcel collection.

I have been trying to reach customer services and sales dept..but no answer...

Big disappointment and unprofessional

Never again...

Sadly Solopress badly let me down. I placed an order on Friday and realised straight after placing it that there were problems with it. No button to cancel the order; nobody available to help on phone or chat. I sent an email but nobody manning emails or phone over weekend. Somehow, however, my order printed and on Monday morning it was “too late” to cancel. If printing can happen over the weekend there should why not customer service too, even if more limited, in case of emergencies like this? Or at least a cancel button. I asked how to make a formal complaint and nobody had the courteous to respond to my email. Deeply disappointing :(

We have ordered thousands of pounds worth of print from them. But we have had a number of issues. The biggest is there colour shifts, we have just done a few items together printed at the right quantity to be done in litho, and the colours are massively different, even though the same images are on each. Our client rejected them rightly so. We spoke to Solo Presses customer service team then supervisor, they insisted there was no issue, though photographs of the print showed clear differences. We have had to argue our case, eventually they have offered to reprint the items but in digital to hit the client's deadline. This is the only option for us due to the timescales, so the client will have a digital job, when we paid for litho, and it will not match all there other litho printed materials. Solo Press do not see the need for any compensation on the job, apparently this is all they can offer. If I owned their business I would be alarmed at how casual the customer service supervisor about losing important clients unessesarily.

It doesn't matter many jobs you put with them, it seems your job is not important to them, nor your relationship with your client.

My company ordered A4+ glossy folders for a client seminar. When they arrived the quality was shoddy to the point of being unusable. The edges were not aligned, there was cracking on the folds and the business card slits had been cut landscape rather than portrait.I complained and asked for the job to be reprinted. I was asked to send photos which I did immediately. The response from was that as I had missed their error with the business card slits in the proof it was my fault and as they had overprinted by 50 folders that made up for the poor quality. I did miss the error but that does not excuse the edges of the folders not lining up because they had been constructed badly, or the cracking on the folds. The fact that they sent an extra 50 folders that I couldn't use in no way addresses the quality issues, it just meant I had an extra box to throw away.

Quality of print is great, but it's the poor management of deliveries that lets them down.

Despite written instructions, follow up phone calls and verbal confirmation, they

still sent delivery to wrong address, causing immense inconvenience, embarrassment and additional

expense to ourselves. We had to ask for a refund for the additional delivery charge we had to pay, and

this was only offered after Solo said they would rather give us a discount on our next order!

I have just received my leaflets, with a huge white line going across the artwork, which is obviously a misprint and a fault of Solopress. When called to discuss a refund I was told that they could refund me 25% of the price I paid; which is appalling. I don't have time to have them reprinted and lost my money. The customer service have no respect for the customers, money grabbing, unprofessional crowd. I will never use their services again. Lame.

Was firstly sent wrong order & now replacement is going be 3 days later than stated! All I keep hearing is sorry, but no help!

Ordered online 5000 flyers and paid for them was promised next day delivery no chance I had email after email with excuses stay away for your own sake the first price they give you will not be the price you will pay these people should be stopped from trading never again.