Victorian Plumbing www.victorianplumbing.co.uk

Absolutely woeful. Ordered 4 things. Sink and basin both arrived broken and were clearly broken when they were sent out - for example broken sink taped together - absolutely laughable and depressing. Now have to wait 72 hours to get this issue resolved with no humans to speak to - only bots and email response. Paid for a timed delivery (Friday morning) to fit in with work schedule so the redelivery is going to be problematic for me. Avoid this company if you don't want a stressful time. I wish we had paid a little more and use a local merchant instead

Wow, the incompetence of staff is astounding, I purchased a complete toilet, concealed cistern and soft close seat package that when delivered was found that the toilet pan was smashed, Ok poo happens, deliveries don’t always end well!, so I reported back to Victorian that there was an issue and the very nice girl whom I spoke to agreed a replacement was called for and as I had paid for a Saturday delivery due to it being required as a matter of urgency agreed to it being sent out as a next day delivery. Well unbelievably the next day a box was left on my doorstep which contained a plastic cistern, not the toilet pan as discussed, so I contacted Victorian via their ridiculous “bot” assistant through which I finally spoke to a human and having explained the issues he agreed to send the required toilet pan to be delivered today but to my amazement DPD only collected the mis sent cistern so I still am toilet pan less…. Rubbish!!!!!!!

I have items delivered via pallet that need returning. Victorian Plumbing will not, under any circumstances, assist with returning the items. This leaves the consumer searching online for a pallet delivery company, some of which refuse to deliver to Victorian Plumbing because their returns logistics are so bad. Their competitors offer a cohesive returns process. If you think you may need to return something, save yourself the headache and avoid Victorian Plumbing.

I was later sent an unhelpful email re-stating the company's T&Cs and reiterating that Victorian Plumbing will not assist in returning large items. They expect general consumers to be building pallets, wrapping pallets, and arranging £100 pallet returns at their own expense.

I paid on 27th September.23

I was advised goods in transit .

I was advised delivery driver can not find address of the main road shop .

Goods not delivered .

Not trustworthy .

You may not get your goods after payment

So i bought a freestanding bath tap and a basin mixer from Victorian Plumbing for almost £600 in the aggregate. Same range and both became fualty in under two months of use. Victorian Plumbing accepted responsibility as a prodduct defect- but due to the fault and nothing else in their range being suitable for the style, i asked them to reimburse the monies spent and cover reinstallation costs. The latter was challenged but they asked for an invoice and i provided this to them. I'm now nearly a month down the line and they are not responding - even on the reimbursement and even after admitting fault. Their non-response has now got so bad i'm left with no alternative but to pursue a credit charge card back claim due to their utterly terribble customer service.

All in all a terrible experience with appalling customer service. I originally logged the fault over two months ago with no resolution to date. Avoid at all costs.

If you have any issues with your order (happens on 50% of them) I’ve not been able to progress through a support bot to be able to resolve any issues. You will not be able to speak to anyone over the phone. In the bed I had to buy the same item a second time in order to get a missing part I needed. Another example of a flawed business system setup to serve the sellers and not the customers

ZERO CUSTOMER SUPPORT, I HAVE BEEN TRYING TO REPORT A DAMAGED DELIVERED ITEM. FRUSTRATING EXPERIENCE TRYING TO GET IT EXCHANGED AND STILL NOT RESOLVED.

IT MAY COST YOU MORE TO BUY LOCAL BUT AT LEAST YOU CAN TAKE IT BACK TO RESOLVE ANY ISSUE YOU MAY HAVE, AND WILL GET BETTER CUSTOMER SERVICE.

I WOULD NOT BUY AGAIN FROM THIS COMPANY AND ADVISE YOU NOT TO EITHER.

Victorian Plumbing delivered a shower rail to us by DPD. The shower rail can’t be used for safety reasons. I tried several times to return it to Victorian Plumbing by DPD and they say it is too heavy to transport. Exactly the same packaging. Exactly the same shower rail. I guess by the time I have put in hours of effort to try and return these goods my time will be up and I will be £300 out of pocket. No one to talk to at Victorian Plumbing. Phone calls simply not available. I guess our only option is to drive from London to The North of England to return the shower rail ourselves.

Before I made my purchase I would have liked to have known that there would be no one to speak to at Victorian Plumbing. That if the shower rail didn’t work for us, I would not be able to return it by the same delivery method that they used because the delivery people thought the item too heavy. I would have liked to have known that I would have to wait several days to glean any information except from a robot who offered me solutions that were in no way related to the problem.

Purchased a Mira thermostatic shower for £249 in Sept. It was installed in November and has been dripping from the main unit. Our plumber came to look and said it’s leaking from the thermostat housing. Contacted Victoria Plum on 17/2 and answered all their questions plus sent photos and a video. They tried to refer me to the manufacturer even though it’s within 6 months of purchase. I asked to escalate the complaint on 10/3/23 but I have still not had a reply or been offered a repair or replacement.

Paid £39 for next day delivery and still waiting for item 2 days later….