Diamond Heaven - www.diamond-heaven.co.uk

I should like to complement Ms Wilkinson in your Leeds Branch. Given she is part time and not long with you I was impressed with her depth of Knowledge. Equally important was her friendly and outgoing personality, key to a successful sales assistant. Helpful and at the same time professional.

There is a glitch on the website whereby the image of the product shown is different to the one actually being ordered, so I inadvertently ordered the wrong product - I was going my the image.

I have been trying to get a refund for the past 2 weeks now with very poor communication. Today Diamond Heaven have finally agreed to asses my return but that I will be responsible for covering shipping costs and have not even confirmed that I am eligible for a return.

This is incredibly disappointing. Be careful when ordering - if you receive an incorrect product you need to cover postage costs yourself and navigate their nightmare of a customer service.

It's a shame as the product itself is lovely, just not what I ordered.

I would recommend to shop with another retailer - there's loads of discount diamond stores out there that offer the exact same thing, at the same prices but with better customer service.

Our experience with Diamond Heaven went from bad to worse and ultimately tainted the early stages of our engagement. After receiving the ring we had to return it due to very obvious manufacturing imperfections, we waited 6 weeks for a ''brand new setting'' to be made but when it finally arrive, it was damaged and in a worse state than before. We had the examined by the National Associate of Jewelry who deemed it 'unfit for purpose' due to a handful of issues. We returned the ring in its entirety and have gone elsewhere to find a new engagement ring. The whole experience was stressful, hugely upsetting and extremely frustrating since we were met with insincere customer service and dishonesty. Given our experience with Diamond Heaven (Apex Jewelers), we would not recommend them.

As a bloke buying an engagement ring alone, the task is daunting. I had researched diamonds, rings and settings online before making a list of merchants I was going to visit around Hatton Garden. I travelled the 200 miles to London and planned to spend the day getting it right. After visiting 4 merchants, negotiating price (recommended for all to do) I settled on a diamond from Diamond Heaven, and decided on the ring and the setting. The staff member who dealt with me was great and I was satisfied. I was told the ring would take 2-3 weeks and we arranged for it to be posted (with insurance) to me.

2 weeks passed, and I called to find out progress. I was told that it was ready and would be sent to me in a day or two. Great! I arranged a family get together where we were to celebrate our engagement. The ring arrived a day earlier than I expected. Again great.....but that's where it all starts to unravel.

On opening the package, the ring was not what I had discussed with DH, not what I had on my order form and not what I wanted. Without getting too technical, I ordered a square diamond which I wanted setting with a corner facing forward (compass set) and not square to the finger. The diamond was a regular setting not a compass setting. This meant the ring had a totally different appearance than what I ordered. (Reading other reviews, this seems a recurring theme with this diamond merchant)

I immediately called DH to report the issue and was told that it was an internal communication issue. The engagement get together was in two days time which was insufficient to repair the manufacturing fault. This had to be the ring that I produced at the engagement party.

To cut a long story short, the staff at DH Hatton Garden were very apologetic with the end result being that there was a series of communication failures within their office and then with the manufacturers. There could not have been an quality assurance process applied before the ring was sent out. DH Hatton Garden have significant process failures all the way through.

The manager at DH Hatton Garden did not appear to be authorised to make decision when things went wrong, and referred to the owner in Birmingham (who I never spoke to). The owner suggested that I give the ring to my fiancée at the engagement party, show the guests, then take it off her for a few weeks so that they could reset it. I found this incredibly insensitive and lacked any judgement. This course of action would have resulted in a ring that had changed appearance significantly, let alone how my fiancée would have felt with the fact that I took the ring back off her the day after she got it! This showed that the owner what purely process and money driven in my opinion, and did not care about customer feelings and the romance of an engagement

I had to negotiate a £200 refund over the next week, as I was not prepared to take the insensitive course of action the owner wanted. The net result is that my fiancée is wearing a ring for the rest of her life that was not ordered and not the one I wanted.

The staff at DH Hatton Garden were polite and apologetic, but they have huge process problems involving verbal communication, paperwork, liaison with manufacturers and QA. The owner is total insensitive, in my opinion devoid of the sense of customer service, and not prepared to offer appropriate compensation for failures of his company.

All in all, not satisfied. Think long and hard about using this company, as my experience was not good and I am not the only one who received a ring they did not order.

I have been meaning to leave this review for a while but I have been busy at work.

I purchased an Engagement ring, who was extremely knowledgeable and patient.

On collection I sat down and was shown the GIA laser inscription and certificate for the diamond I had purchased.

I had been looking around for a while and she took the time to talk through everything. I will definertly recommend Diamond Heaven!

Thank you.

wary about using this company, especially if you want a certificated diamond.

We used Diamond Heaven Birmingham to buy an engagement ring. We dealt with the owner, selected a setting and asked for a GIA certificated diamond. GIA are the main authority who certify diamonds. Our ring was firstly set in the wrong setting (not complaining, mistakes happen). On both occasions we tried to collect the ring we had to remind them for the certificate. We were palmed off with excuses on both occasions, which looking back were rather thin (not issued with the diamond & then accidentally shredded!). A few hours later we were issued with a certificate by the GIE. Not the GIA. We did a lot of research into the GIE. These are little more than Diamond Heaven's own in house company (note their website warns against relying on in house certificates!). There was nothing to suggest our diamond was the quality they were saying it was. We showed the "certificate" to other local & national Jewelers who found it rather dodgy, as did we. DH have not offered to independently verify that the diamond was the quality we thought we were buying. We complained and were then offered a GIA diamond, but by that point we felt we had already been deliberately misled. They have defended themselves by saying we asked for "GIE" but we'd never even heard of them. I suspect that they are passing off diamonds as being certificated to unwary customers who don't know what to look for. Please - do your research into certification. If it's important to you, don't be palmed off with a dodgy word document which said nothing more than what they were telling us the diamond was!

We are now having to issue legal proceedings to get our deposit back, our requests are being ignored.

There are plenty of reputable Jewelers in the JQ. I would recommend using one of those and not DH.

Being a typical man, I came knowing nothing about what I wanted?? Had been confused by other shops. Came to diamond heaven in the jewellery quarter in Birmingham and the guy who served me (I don't know his name), was fantastic, took time to talk me through it all and found the perfect ring for me!! Also, he did everything he could to get me the ring in time, which he did! Thank you ever so much. My fiancé also adores her ring!!

My mate and I visited the jewellery quarter recently and was recommended to visit Crown Jules by a lady from another jewellers. Want to say thank you for all the help and will visit again soon!

Brought a diamond eternity ring from diamond heaven a few weeks ago as a birthday gift for my wife. We've been married 5 years now and have two kids so I thought it was about the right time!

I came across the site via google and found it easy to browse, there was plenty of choice for me to choose from. As I live local so decided to visit the store. The young lady who served me was great (sorry I'm terrible with names) and we found a ring in no time!

My wife absolutely adores it :)

Look forward to visiting again once my wallet recovers... all the best!

I went to the jewellery quarter recently to try and get some ideas for an engagement ring. I was blown away with the incredible customer service from the staff at Diamond Heaven, in particular her knowledge of diamonds and the amount of time and attention she was willing to spend with me. At no point did I feel pressured to buy, it felt more like I was being helped to find the perfect ring for this special occasion rather than just being another sale to them. I Will be recommending Diamond Heaven to all of my family and friends and we will be back for our wedding bands. Once again many thanks to the staff at Diamond Heaven.