Royal Bank of Scotland

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I would just like to say thank you to the lady I spoke to at 20:01pm today the 5th November, I was distressed and upset after trying for days, she was very helpful went above and beyond to help me and was very patient, sorted my issue no bother with the rent collector app on my banking app couldn't have been more helpful,thanking you again

Avoid at all costs. They do everything in their power to make your life as difficult as they possibly can.

Applied for a current bank account, got rejected so then RBS have put a hard search on my credit file.

Tried to transfer money and got flagged to the fraud department, After answering all the security questions in the department, it still took a visit to a NatWest branch to get my account unfrozen. 4 Hours I won't get back.

This is a bank who thinks your money belongs to them.

I am moving all my money to me wife's account just to get away from these idiots.

It's a real pain to move to a new bank but i am now motivated to do it, Nothing could be worse than RBS

I wish you had an option for not stars.

Moved to this bank for a free £100 and still regret it. Cost me more in time wasted trying to spend my own money. Mastercard shares blame, both Mastercard and RBS use terrible verification processes that are nothing but a complete waste of effort. ROYAL BANK OF SHYT don’t bother

RbS have my money, they have blocked my account. Unusual activity on my account, don't make me laugh, it's been opened barely a week, how would you know what my activity is.

Shocking service. I will switch out as soon as I can.

Trying for last two days to make a payment to my son in Canada which is within the daily limit of £1000.00 however the system keeps saying it exceeds the daily limit. The automated help available is useless as the robot doesn’t recognise what I am saying and keeps telling me how to imput the details on my banking app, which I already know and have spent hours yesterday and today trying. After the bank has shut the majority of its branches a proper customer support service where you can speak to a real person should be available instead of the stupid robot which never understands what you say

Having banked with RBS and it’s former banks since 1964 I am utterly disgusted and looking to moving my accounts to a bank which is helpful

I made the switch and was expecting £200 to be in my account within 7 calendar days in accordance complaint

RBS swith offer terms and conditions. I met all criterias and it is now well over 7 calendar days and nothing has come through. Called RBS customer service couple of times and was told, yes i have met all criterias and they don't understand why the £200 has not been paid. Then told my only way to reach out to the switch team was via the app CORA. 2 days on no reply from Cora. RBS were very fast for the switch over but now they don't want to know me or the £200 offer. If a business states 7 calendar days and they don't meet this promise, then does it matter if they take a day, week, month or a year? The 'within 7 calendar days' criteria hasn't been fulfilled by RBS. They failed. I've complained but no confirmation or acknowledgement of my complaint. I am regretting it now...

So called 'CORA' is a complete joke. Communication overall very poor. Majority of staff not so friendly.

I had an unfortunate experience while attempting to open an account with a RBS bank. Despite holding a British passport, they refused my application due to the lack of a Permanent Resident (PR) card. I find this decision perplexing, as British citizens are not required to possess a PR card to reside in the UK. It raises concerns regarding potential discrimination based on appearance or accent.

To my surprise, after filing a complaint, a case handler contacted me. When I inquired about the need for a permanent resident card, the handler avoided answering and later notified me via email that my case had been closed.