The Kennel Club Pet Insurance

Thought buying the most expensive insurance on the market would mean fair treatment. NO.

A claim the Vet said was valid was declined by this crowd.

Wish I had read their reviews earlier.

insured for a year, had to make a calm for for £350, turns down on a technical hitch, absolute rubbish.

My dog had to have her tail amputated and because the policy had come to an end and renewed they made me pay to excesses and two lots of 10% of the bill. The cost of this insurance is extremely high with high excesses and the service is extremely poor. I would stay well away !!!! disgusting behaviour from a company that is a regulator of dogs.

Absolutely horrendous company avoid at all costs

I have an 18 month old Irish Setter.

My instalments increased from £55 to £66 from the first year to the second. I have a lifetime policy so this increase is extortionate. The reason I was given was too many people had made claims - well you are an insurance company!

One procedure by the vet. Umbilical hernia repair, removal of testicles that had not desended and removal of wart on lip. Excess of £160 plus 20% added 3 times although this was done under one operation. Over £800 in vet fees and only £270 refunded. This took over 8 weeks to be paid. The 20% was never mentioned when the policy was sold to me.

On requesting to cancel the policy I have been told I need to pay the remainder of the years monthly instalments. £550. I was also told that if I cancelled the direct debit I would be "chased" for the money but they wouldn't say quite how!!! They didn't bother to offer me a different policy just wanted the rest of the years money.

Terrible company with the worst customer service. Do not use them.

I have insured my female Boxer and not claimed for 2 years, unfortunately due to an orthopaedic investigation I had to claim. On checking the policy in very small print there is mention of a 20% excess and £85 which was never mentioned by the salesman on the telephone. I have registerd a complaint and the company has not even had the decency to get back to me despite saying they would review the sale of the policy.

I feel I was totally misold this policy and would not recommend this shoddy company to anybody

Our minature schnauzer has I M H A for which he needed an urgent blood transfusion as well as a week in the vets & is still having regular blood tests & medication.Despite our vet completing & returning the claim form 3 weeks on we have'nt received a cheque.Today I spoke with one very rude woman who said we have been inundated with claims & the claim is waiting to be processed.I'm also told that we shall be liable for a percentage charge as well as the agreed £85 excess which we have no knowledge of agreeing to.If anybody is considering this Company think very seriously and double check their terms.

I've had nothing other than good customer care, good communication and settlement made quickly and in full as per the terms and conditions of the policy.

This is my first time with the KC insurance and my current dog had more odd illnesses as a pup than any other dog I've had. This included excessive panting which turned out to be no problem in the end!

The KC insurers paid out every time with absolutely no problems.

My first renewal went up just slightly and I am looking to see if there are lower premiums on offer but so far haven't seen anything better.

We've not had a problem with the few claims we've made (though it took quite a while to settle), but other companies tend to have more comprehensive coverage with comparable rates. Our other dog is ensured with John Lewis and they are much better, and our neighbour has Pet Plan and loves them. Our vet is shocked at what KC don't cover, even had me ring to double check! We'd switch but our dog had a UTI when he was just 10 weeks, still on the temp cover from the breeder so now we can't switch or he'll never be covered for any similar condition. Wish we could!

I was a little disappointed with my introduction to the Kennel Club insurance. I wonder if the people on the phones are actually part of the Kennel Club or an outsourced organisation. Either way, my view of the Kennel Club has been tarnished. Having looked into insurance, the Kennel Club insurance rang me and we discussed the multitude of options. On being given a quote, I realised that I was in a hard sell environment. The lady asked if she could ring back in a couple of weeks but I specifically said no and that I would like the quote sent to me as offered. I explained that I would review all options and compare but needed to see the quote. She agreed to send it but quite abruptly put the phone down when I re iterated my keenness to see the quote but no return sales call. Two weeks later, I had another call (this morning). Not that I am too bothered, but it seems to me that the hard sell and abrupt selling environment does not sit well with an organisation such as the Kennel Club.