Debenhams Wedding Service

Went to Debenhams store in Stockton-on-Tees to hire four suits for my wedding. The lady who does the rentals is amazing. From the first meeting right the way through, she was lovely, helpful, funny and knowledgeable - even to the details like leaving the bottom waistcoat button undone (dates back to the days of King George, apparently...!). Nothing was too much bother, she knew what went well with what and always kept me well informed.

Our wedding was on the Thursday, we picked the suits up the previous Saturday, and the same lady made sure everything fitted perfectly, helped people tie their ties so they all looked the same, and generally made us feel special. If something had needed changing, this wouldn't have been a problem as any replacements would have been there on the Tuesday in plenty of time for the wedding (as it turned out, one handkerchief had gone astray and this was in on the Tuesday as promised).

The suits were (in my opinion) very good quality, and I thought the price was very reasonable considering we got the suit, waistcoat, shirt, tie and handkerchief all in the price. We also got an extra 10% off by signing up for a Debenhams card.

All in all, I couldn't recommend Debenhams Stockton-on-Tees suit rental, and especially the person I dealt with, highly enough. I certainly wouldn't hesitate to use them again - amazing customer service and a quality product.

As the groom I had 6 outfits in total at different stores throughout the UK.

Despite all of us taking the time to visit and get measured everyone had something wrong with ththe outfit.

After 3 visits in 2 days before the wedding and they still tried to supply a shabby ill fitting outfit I had to go somewhere else and pay through the nose last minute to take it home that day as Debenhams Oxford street left me stranded.

They take no responsibility, give no money back and don’t want to know.

Stay well clear!

The title highlights how the Debenhams system works.

Basically the Groom appears to get a fair service with his store being the lead store, but the rest of the wedding party has to muddle along with their local disinterested outlet. I am guessing that the local store does not get any money out of the hire, perhaps this could explain their lack of interest?

In my case the local store fitting was something of a joke they only had trousers in my size so I was not able to try on jackets or waistcoats. Apparently a nuance of the system is that everyone has be the same fit in shirt, so if the Groom is slim fit everyone else has to be! Trying to find out what was going on was a challenge, the only contact number was at Head Office and they could not get through, I was finally left with a direct dial number to do it myself.

With 16 days to go and no sign of a fitting I contacted them to express my concern to be told that "nothing had changed" and that delivery was expected the week of the wedding. Clearly having not been properly fitted (nor told the date of collection)it would be too late to correct any errors.

Communication with the store is a real trial, even email replies appear to be near impossible to access as their wedding login has no link to access replies only a send button for messages. (well done I.T.)

Weddings are stressful times, Debenhams hire service does nothing to reduce this.

You go to a big store like Debenhams for your big day and you do all the work it was Shocking and wouldnt go near the place again for wedding suit hire we had 5 suits ordered 3 were fine and the other 2 were a joke we had a mini best man of 11 and he was sent a suit for a 5 yr old and then the other bestman suit was sent to the store and instead of sending back the little suit they gave it back to me and put the last bestman suit to go back i found thos out the day before my wedding a Sunday the manager had gone on holiday but never mentioned this and her assistant was out of her depth she kept saying it SHOULD get here i was absolutely astonished she said should i had ordered these at least 2 months before. The hire place should be shut down completely shocking service for a lot of money this was Debenhams in Derry... WARNING KEEP AWAY.....

Upon arrival at the Glasgow Silverburn store, the gentleman who was staffing the fitting room was condescending and made me out to feel like I was stupid because the measurements I provided online were not quite right. I was handed the suit to try on and told "they were just talking about me, and it probably won't fit", with a smirk and a chuckle.

As the store does not stock different sizes, and apparently the warehouse will only ship out one set of clothes for the appointment, there was no opportunity to correct my error.

The entire time I was there I felt completely unwelcome. I would not recommend this service to anyone.

Debenhams could improve their service by actually offering the opportunity to try on different sizes, perhaps one up and one down from the requested measurements, as different cuts/brands of clothes frequently do not fit the same.

Never ever ever hire suits from Debenhams. They are total rubbish and the staff haven't a clue. They are totally unreliable. Sent us off to Ireland with NO trousers for the 'father of the bride'. Luckily in the end they had to courier a suit across to Ireland which finally arrived at 5pm the evening before the wedding. Bad communication between shops, had stress from beginning to end. AVOID LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!!!!!!

Just 6 days to go to our daughter's wedding and still don't know whether Debenham's at Walsall will be supplying the father of the bride's suit. When ordered in February, we were told it would arrive 10 days before. Early this week we were told there would be a delivery today, but we still don't know if it has arrived as the department closed at 4.oopm and there was no-one there to advise what was happening.

My advise to anyone is DO NOY USE THIS NON SERVICE FOR YOUR WEDDING.

They are causing us endless sleepless nights and we have no idea whether the rst of the wedding party's suit will be provided either.

Would strongly discourage any one to use Debenhams suit hire in Norwich. The whole service has been a utter joke, and caused us massive stress just before our wedding. Not only did they lose peoples measurements, get every thing completely muddled up, there measuring was so far out items of the suits were fitting my 2 yr old which were suppose to be for my 5 yr old and the other way. We got measured months in advance and less than a week before our wedding they told the father of the groom they were un able to get his size, so he is now going to have to wear some thing different to every one else, as they didn't give us enough time to go else were. We are thoroughly disappointed with there service and wouldn't recommend them at all.

Awful service from start to finish - well I say finish the saga continues on and on! A few of the particularly bad points: they showed purchased items as unpurchased so people bought the same gifts. Luckily they don't appear to have charged the initial buyers but some are unaware their chosen gifts were reallocated. They never sent a 'giftcard' to which all our giftvouchers are allocated to. They didn't deliver some of our gifts so we had to chase up only to find out they no longer do them - will they ever have told us?! Overall, really useless - please don't bother.

Just signed up to hire suits at the Ilford store and Kalina who works there is great she couldn't do enough for you.