Flamingo Land Theme Park and Zoo

A very expensive poor quality experience . Will not return and will discourage others from visiting . Most of the rides were closed due to it not being a busy day .

We had a terrible experience here just over a month ago with many attractions shut or in a terrible state, some of the staff were rude and the cleanliness was appalling. To top all of this off though the customer services team have not deemed me important enough to respond to.

This park is the most expensive theme park in the uk and the worst experience

How do I begin to express the way I feel about this theme park, I am utterly disgusted at the way it's been ran to the ground, non of the shops were open, they are also very understaffed! Non of the ride operators seemed to be pleased they also looked bored and run down too! I remember a couple of years ago I was there and the ride staff were amazing, so helpful and fun to talk to.

I also had an issue with a member of the ride staff about dueling the rides, my child went on one and he refused to open the other as he ' couldn't be bothered' his words. I was disgusted.

I do remember when I last came for a visit it was just before Velocity had the ridiculous paint job, there was this one person working on the ride, I couldn't quite catch his name but he was so polite and always happy to help, one of my family relatives had some impairment but loved the ride and he was so happy to help.

I can understand with the 'pandemic' but it doesn't excuse the fact of running the place down! Come on guys this was once an enjoyable day out, I don't think I'll be coming back for sure.

A very disappointing visit, Lots of rides are closed and some are only open for a short time. long queues and still changing full price even though Half the park is open. This park needs a Lot of little work Avoid.

Visited the park yesterday, Bank holiday Monday 28th March. Extremely disappointed with the general condition/tidiness of the park and the amount of rides which were unavailable to use.

Kumali – Available for an hour or so in the morning then experienced several issues. Re-opened around 3pm.

Velocity – Unavailable

Hero – Experienced several issues including leaving people stranded at the top of the ride!

Pterodactyl – Unavailable

Lost river ride – Unavailable

Cable cars – Very infrequent, long queues, several issues

Zoo monorail – Unavailable

People mover – Unavailable

4D cinema experience – This is embarrassing. Sound system barely audible, no ‘splashing’ water and the movement of the seats is out of sync with the 30 year old film!

In addition to the above, the cleanliness and presentation of the park is appalling in places. Barrier tape cordoning off several areas, litter everywhere.

The weather cannot be blamed either as the rain was very light and stopped completely around 11am.

The maintenance team have had months to get this park ready and they’ve failed miserably as far as I can tell.

Is it health and safety gone mad but waiting up to two hours for a roller coaster is torture. Were not offered or aware of fast track options just had to stand and watch loads of people getting on while hundreds waited

Our lodge was fantastic clean, well equipped and spacious. Facilities were great pool. Etc.. Really good. Theme park and zoo incredible, didn't have to leave site, plenty to entertain a three year old. We found staff courteous, helpful and informative. Will definitely go again.

I visited flamingo land today (24 AUGUST 2014) with my family and friends.

It ended up being a disasterous day out because of various things, amongst which the infamously bad attitude of the staff was a key factor.

Because of time and space constraints i will only mention a few of the unsavoury situations surrounding our day out.

The toilets facilities were inadequate with huge queues outside them. When you eventually got to them, they were in such a poor state, that i (and several other customers) were visibly gagging at the rancid smell of stale urine that was hanging thick in the air, and at the state of the toilet cubicles.

The rides in the park all had rust creeping through the veneer of thinly applied (what looked like) household paint, brushed over them to try to hide the rusting. (this did not inspire confidence as to the safety of the rides)

The staff in the main looked completely un-interested in their work.

I actually had a very bad experience where one of the staff attacked me physically and tried to knock my mobile phone out of my hand when i was recording their deeply disturbing behaviour.

- whilst waiting in the hour long queues for one the rides, i noticed that a particular member of staff was behaving in what appeared to be an inappropriate manner. I witnessed them picking all of the white faces in the queue and putting them at the front of the ride and then ordering all of the non-white faces to the back of the ride. When i had witnessed the same thing happen several times, i decided to record the matter on my phone. i asked that member of staff (who was the only member of staff on that ride) about what had happened, and this was when they attacked me and tried to stop me from recording. they were abusive and threatening and they had the audacity to tell me thatn they were going to call security to have *me* thrown out of the park! (go figure!)

We had bought special offer tickets which entitled us to a free treats as part of out entry to the park. the staff did not give us enough tickets to cover our group and then they would not ammend their mistake.

If i could have awarded this theme park a negative mark, i may have been sorely tempted to do so, based soley upon the staffs attitude.

however i have awarded 2 stars for the rides, food and vfm. simply because they had them there.

If you want a family fun day out where you might not have to worry about the potential to being abused by the staff, then i would recommend that you look elsewhere for your fun day out.

Having read some of the other reviews on this site and other sites, i have realised that my experience was not a 'one-off' situation. It seems quite plausible that anyone visiting flamingoland theme park may become victim of their abusive staff.

save your money and book elsewhere..

visited with family 9 of us on sat 9th aug having a really good time i then went to the ladies toilets opposite the zoo shop .5 toilets in all and 3 were out of order i remarked to a lady next to me that this was a bit bad for how much we had spent to get in the park and for the size of the place unknown to me a member of staff was in 1 of the toilets pouring water down trying to unblock them .he obviously took my comment personal and proceeded to throw the empty bucket in the corner then picked ot up and kicked it over the room while shouting this isnt my fault were short staffed ,no water pressure etc when i said was all that for my benefit he was nearly right in my face shouting . i must admit i retaliated with a few words of my own then i realised there was a few people behind me with kiddies so i said thats it going to the manager.went to see the manager which was a total waste of time i thnk the words were oh hes usually a good member of staff,ob but this is the 2nd complaint about him this week,were having problems with water pressure my parents live nearby they having same trouble,oh he must be having a bad day !!!!! well sorry thats not my problem i was there on a nice day out with my family and didnt expect to be treated like that by the member of staff or the manager i will be taking this further

I visited the park on Friday 8/8/14 with my 5year old son . I used to visit the park regular as a child as my dad worked there and my memory's were very good ones . Unfortunately this time round there not although my son enjoyed the park he did keep asking why none of the staff smiled or talked . I have never been any where that has so many miserable staff they made me feel depressed . There was only one member of staff that actually spoke to us and smiled which in a park this big is very unacceptable . I work in the hospitality industry myself and know how important it is to make guests feel welcome and looked after so that they want to return and recommend there friends . I will give the park another chance only because my son enjoyed the rides but I will be asking to speak to a manager seen as my complaint through email has not been answered .