Fasthosts Internet www.fasthosts.co.uk - Post May 2006

They autornew a domain at high cost 30 days before expiry when it can be done on the last day. They claim that send a reminder, yet it may not arrive.

1&1, Godaddy, internet.bs etc all renew on the last day.

What is the logic to autorenew a domain 30 days befor expiry? It is not necessary. I feel this an underhanded way of operating.

NEVER USE FASTHOSTS. Cheaper, better registrars are available.

I'm having for 6 weeks trouble with the email and i cant reach them because i don't have all the log ins.

There is no email address to send them an email.

We have called several times and still i have no proper working email.

im kicked out news serves because of bouncing back emails.

When they would have a email address that you can reach without all the inlog codes i could have tried to solve the problem.

Just don't go near. God help you if have a problem because the support staff are completely clueless and totally unhelpful. I genuinely believe that their support team are just some homeless people they have dragged off the street, given a cup of tea and told to answer the phone. In fact that's probably a dis-service to homeless people (sorry). AVOID AVOID AVOID

Auto renew took £95 from bank just before rent day with no prior notice.

I had cancelled auto renew and they took it anyway, I will be contacting every available resource including the police to get advice and would tell everyone DO NOT USE THEM.

100s of people on here have had the same problems and the service is barely usable at the best of times.

Disgusted.

Had not heard of the company until I found debits from them on my bank statement. Had to cancel my debit card and my bank is taking the matter uo with the Police.

I had the service for a year and didnt use it (my choice). I asked to have it cancelled one day after they automatically renewed it. No willingness to cancel the renewal. Their right of course - but therefore not the sensitive company they projected at time of initial purchase and not a supportive customer support

Shocking customer support, only answer is (it's company policy!) Closes down important email and websites with no notice then whacks on a huge admin charge.... stay well clear.

Expensive domain costs and rubbish support. Also they like to suspend domains if the contact details aren't kept up to date. AVOID.

Absolutly rubbish, brought a hosting package from them but I never used it as I took out a multi site hosting with another company.

They debited another full year renewal from my debit card without me knowing , when I challanged them abot it they stated the contract was auto-renewed and I should have cancelled my service when I recieved the renwal email, but I never recieved the one and only renewal email, after trying to explain that the service had never been used as they could see from their statistics nor would it every be used I requested a full refund to which was totally dismissed, after a few telephone conversations and many emails of which some where not replied to and asking this to be esculated to higher managers the answer still was a absolute no.

Customer service is appauling, I don't know if their silver business hosting service is any good as I never used it but ended up paying for it for two years, I would not use this company again even if it meant the death of the internet.

Bought a dedicated server with them for 2 months. No one told me during the process that their contract is for 12 months minimum WITHOUT ANY OPTION TO CANCEL IT EARLIER, while I described the situation - I need it for 2 months not longer. Now they are chasing me to pay a full year and provide no option to cancel earlier.