More Than Car Insurance

Absolutely disgusting company to deal with. DO NOT recommend at all. My policy was cancelled on the letter stating 7 days but infact it was 1 day from the day i got the letter. My named driver cancelled her policy previously on her own vehicle with a different company due to door number being incorrect. This went down as ‘fraud’ according to more than’s company regulations. We explained the situation but no, policy was still cancelled. They understand yes, but do they care NO.

the operato ( L J 4 ) was first class, she knew the answer to all my questions and was very pleasant to talk too.

It is a pity I can not say the same about the music on hold

it almost made me hang up.

Renewed my car insurance without my consent and then said i had opted for this to be done when i hadn't and then demanded a £50 cancellation fee , i am still trying to fight this when i shouldn't have to , please , please avoid morethan insurance like the plague.

Avoid this company, this company have tried to charge £349 for change of address rather than the normal £25 admin fee stated , also trippled the charge for requiring extra miles to just over £2000 as my usage changed during covid , how are young drivers expected to afford these extortionate prices, my car is now parked up and unable to drive as i can not afford the above quotes...

Got renewal been with few years. No claims. Price went up substantially.sent several emails no replies. Called eventually got through said someone call you 72 hrs no reply. Called got through after 30 mins didn’t even try and discuss renewal price. Seems not interested in keeping loyal customers. Got excuses about Coronavirus. I work with key workers. My time is limited than trying to contact more than. I don’t think Coronavirus can be blamed for price hiking or bad service. Avoid this company

8am-8pm with live chat what a load of tripe that statement is I am currently on hold for over 30 minutes with a voice message saying someone will answer shortly or I can go to the live chat on the web page but lol it says chat closed! I have been waiting 4 months for my no claims bonus confirmation - utterly useless company renewed my quote for hundreds of pounds more than the previous year that's why I moved must be paying that dude too much money on their adverts. Sort the customer service out more than its ridiculous 45 minutes now and counting even if you were the cheapest company I now wont ever use this company again

Absolutely appalling customer service! I was involved in an incident, ha to constantly chase the company for any kind of update for over 9 months!!! Also when trying to ring the all centre, was left on hold for 26 minutes, finally got through and they hung uo! DO NOT GIVE YOUR MONEY TO THIS COMPANY !!!

Worst insurance company I have ever encountered and I have been insurancing my car for over 40 years. Keep well away. Pay at little extra and get yourself a good reliable trustworthy company. Read their terms and conditions carefully or you will be out of money like me within months and then having to find another insurance. Within a month of having the box fitted it was faulty and if your vehicle has not been driven for a while they send someone to check box saying its not working. The box is constantly giving false speeding accusations.Even for revving too high, you get minus score. They take your money and then give you warnings for offences with no means of appeal. They cancel the policy with no refund and you still have to pay cancellation fees. They are acting fraudently avoid at all costs.

it about time more than sort the black box getting bad name from customers now getting to which soon they are money making company and they also made so many mistakes thinking they made mistakes trading standards look in and investigate will be the best to sort out this company

Took a car insurance policy with them.

After a week, needed to put private plate in car.

Used their online service to notify them of the change. They then sent me an email telling me they didn’t recognise my original car no plate..... the one I’m insured with them using?

Tried 4 times to call them, waiting on the phone for over an hour.

Eventually got through the next day and cancelled the policy due to their appalling service.

Now waiting for my £250 refund. It been 10 days. They are getting another week and one more phone call before I start small Claims court proceedings against them.

Without a doubt, the worst car insurance company I have ever known in 30 years of driving.