Truprint - www.truprint.co.uk

I ordered over 800 photos from truprint at 6x4 size. When they came ALL of them were slightly fuzzy or pixelated (including lots of great quality photos I took from my canon 600)

When I wrote in to complain they washed their hands of any responsibility and stated I was warned they wouldn't come out well (which is a lie, all I was told is that it was not the best picture size for my photographs with no explanation attached)

The only thing that was good about this order was how fast the delivery was!

Do not buy. resized all my images to 6*4 and they still cropped them

Spent 4 hours trying to upload 300 images (bare in mind they were not large files) however it seemed to start uploading then just stop, had to keep refreshing and starting the process over. It was annoying as hell and for that i wouldn't use truprint again. It was adreadful experience. Waste of time. Anyway I didn't end up uploading my images. Not happy at all.

I bough a wowcher for a 100 page photo book from the trueprint. I have emailed them numerous times. To start with one is given very limited information on how to customise the photobook. If you do not reach 100 pages when creating the book the wowcher is not considered and discount is not applied to your purchase. You have to email them, and then you are informed that you have to have 100 pages only. When you go back to create 100 pages and purchase the book the wowcher does not work again because in your 100 pages the cover pages are not counted for so you are in wrong again because true print does not consider these into 100 pages. Once you get your head around creating the photobook your wowcher has expired and the trueprint does not take any responsibility but puts this onto you and the wowcher company. So your money is taken but at ten end you have no photobook and are left with frustrations. I would never again buy a Wowcher with the trueprint. After numerous emails to them they took no responsibility over this matter.

Bought photo book it took me ages to upload my pics as I was new to site and only downside was it said add text as it was personolised but when I tried it wouldent add,utherwise my book came really quick it looks lovely an laid out really well so very pleased with the product great item and lovely gift liked how you could add pic to front of book but took me ages to make an couldent seem to add name that was a pity as it would of made it more special but still a wonderful gift so 4 stars but it would certainly of helped to no how to add text to my pics

My parcel hasn't turned up for weeks, Truprint don't know where it is and will do literally nothing to fix the situation.

When I chased Truprint I was told to go to the local sorting office because apparently sometimes they don't leave cards to notify that they have tried to deliver a parcel. I have lived in my house for years and never has that happened but went to the sorting office anyway. No record of any parcel coming for my address during the timeframes.

Truprint could not care less. Won't reimburse, won't make the order and send again. 0 solutions, 0 effort.

Apparently I am welcome to wait 28 days for the parcel to be returned to them (why would that happen? the address I provided them was the right one) and if it does then they will send it to me again.

Disgraceful attitude to customers Truprint! Apparently if I wanted better service I should have paid for a tracked delivery. Perhaps if someone had told me they didn't care less about the delivery I may have done!

Honestly the worst customer service; the team member i was assigned was patronising and didnt offer a resolution to the issue. I received blurry images at not once did they try and offer me a refund or a chance to get them reprinted. But instead kept responding with text about pixels of images.

I would honestly tell anyone who was considering using them to think again.

Terrible app and website even worse not user friendly at all

Ordered a photo mug and received no confirmation for quite some time. When the confirmation arrived some time later, the order differed significantly to what I ordered so I cancelled it. This was ignored and when I got a reply was lied to, insulted and left out of pocket as they took the money from my bank account without my consent. I have contacted them six times now and I have been fobbed off, bullied and insulted.

This is not unsurprising as customer service is "provided" by the very dregs of customer service, the same inept and abusive company "custhelp.com" who use illiterate indians who addressed me by my surname only.

Truprint are a disgrace - avoid Boots Photo, Snapfish and a mryiad of others as they all use the same reckless individuals who do not pay due care and attention and the same horrible and probably racist customer services

I bought a photo travel mug - the pictures came out great, lovely quality. Unfortunately the travel mug is less so - it does not keep drinks hot, despite what their website says. When I complained, or queried this the response was: "Unfortunately these travel mugs are not flasks and do not have the same ability to keep heat warm for a long period of time like flasks do. If you are unhappy with your order, you may return it." I appreciate it's not a flask, but you'd expect a drink to stay hot for at least an hour whilst travelling.