Zurich Car Insurance

Waited hours for help when I broke down. Had to make 7 phonecards. I will not be renewing my insurance with Zurich again.

I’m not covered directly by Zurich but my insurance policy is underwritten by them under the name of bymiles. Equally both companies are rubbish. Zurich did the handling of my not at fault accident claim recovery on my behalf and apparently according to my insurer I needed legal cover to have my excess recovered which I didn’t have. That meant that I would have to claim back my excess directly from the 3rd party insurance. Passed from pillar to post Zurich kept saying they haven’t recovered the excess because I don’t have cover and it’s the 3rd party that needs to pay me. However, the 3rd party stated they have paid the excess to Zurich. Luckily I asked the 3rd party for proof. So after months of telling me they haven’t claimed my excess and conversations back and forth with Zurich, 3rd party invoice showed they in fact did pay my excess to Zurich! So all this time they had my excess and were referring me to the 3rd party. What a joke. When calling their recovery team I was advised they are still waiting on £125 to be reimbursed to them before they can now pay my excess. After kicking off and telling them they have received my excess already why do I have to wait as the 3rd party won’t pay that final amount because Zurich couldn’t prove what that was actually for. As the the 3rd party stated this to me when I asked for proof. I now after months of battling with Zurich apparently will be receiving my £500 excess. I won’t hold my breath but would never use this company the whole claim has been based on lies even though they have the evidence in black and white in front of them.

My car got damaged in front of my house and i contacted my insurance to make a claim . After 3 weeks of going back and forth with them , mind you i was the one contacting them nobody gave me a call . I have been told my car was at a garage to be repaired and some parts will not be available till April , i was told point blank that there will not be any provision made to me while i wait for my car to be repaired . The lady who works in the department basically told me i am to be stranded until my car is fixed.

I find that very unacceptable and they are the most non-challant , obnoxious, lack of empathy, uncommunicative insurance provider, avoid them at all cost as they just take your money but will not provide any reasonable solutions if you need it . Absolutely disgusted ????

Filed a car insurance claim with this company on 22nd March. Despite providing all necessary evidence by May, the handling from their liability team has been nothing short of horrendous. For months, they've consistently shown a shocking level of incompetence and a blatant lack of concern for their customers. I'm beyond frustrated with their prolonged delays and sheer negligence. For anyone considering their services, I'd think twice. Their approach to customer care is deeply flawed, and their inefficiency is startling. Not recommended at all! ⭐️☆☆☆☆

After paying £75 every month for two years the company renew policy for £85.35(I have 9 years no claims discount and my wife hold driving licence for 4 years).Obviously I did some comparison and fund someone who is happy to charge me £35 its less then half isn't it?I call them today to cancel the policy which started yesterday and they charged me £25 cancellation fees (for one day). Normally the companies give you 2 week

Do not deal with Zurich!

Such terrible service that I became physically ill from the stress of dealing with this company. They give you nothing but take everything. When I filled a complaint they didn’t care and told me to take it to the ombudsman. I am. I also need everyone else to know NEVER to ensure with them. Treatment was not even worthy of 1 star.

Lied to.

Offered below market value for car (which they’ve then changed). Lied to about this too.

On hold for hours.

Passed from person to person.

Couldn’t get out of policy.

Hung up on.

No help.

Didn’t reply to emails.

Lied to again.

Patronised.

I bought the insurance because I see a lot of vehicles with the clear coat coming off. When I called because my clear coat was coming off I was informed that this was not covered. She referred me to the back of the policy where it states peeling is not covered. No where does it designate clear coat. I even told the car dealership when I bought the extended warranty that is why I was buying the it. Oh way it also took me days to get ahold of someone that told me that basically in my eyes the policy is worthless. DON'T WASTE YOUR MONEY!!!!!

I insured my car with Zurich and as usual you only find out the quality of what you have brought when you make a claim

Mine should have been a simple claim and liability was quite clear

However it's now two months later and I hear nothing from Zurich - I have to constantly chase them and my car is still not repaired

Be warned - I will not be renewing with Zurich

47 years old with full irish licence no claims in 29 years for 10d honda frv ex-vtec 1799cc

Renewal quote Was Eur913.12 fully comp. Huge massive ridiculous increase.

Campion insurance was Eur875.24 with underwriter ZURICH???

Allianz who i refuse to do business with because of bad claims payout reputation was Eur849.30

First ireland was Eur803.08

AA was 702.00

AVIVA was Eur610.

Zurich and their "assessors" do not have any empathy for their clients. Had an accident which the other person and Police accepted was there fault.When trying to get a fair value for my car which was written-off Zurich just tried to offer the minimum THEY could, would not give me any details of similar cars and their value. Just that they only offer Trade value when settling even though we only found 2 comparable vehicles in the UK and £1000 more than Zurich offered. They refused to even give us details of any "Trade" cars for sale etc.What is galling is that Zurich are OUR Insurers, why screw their OWN customers! We saved "them" money by not Hiring a car, no consideration for this,just Abruptness. Meanwhile a friend had an accident whilst Insured with Direct Line and the other party with Admiral (virtually same circumstances) and they ensured it was all resolved quickly and to everyones satisfaction. I know where I am insuring next.