XE Currency Converter www.xe.com

This brokerage company is a complete sham. They tricked me out of money and then ignored all my attempts to get it back. After a long and difficult process, another company came to my aid and helped me successfully recover my funds. I do not recommend investing your money with this pickpocket.

Use to be very good - easy and no hassle service but in the last year one issue after another. One issue gets resolved for immediately another glitch with their system. No longer easy or hassle free with delays to transfer.

I attempted to transfer money from my bank in the US via XE and an intermediary bank in the US. My US bank advised that due to compliance issues they could no longer accept any transfer request that was not made in person. I advised XE that due to issues out with my control I was not able to proceed. I assumed that as their terms and conditions include a Force Majeure clause they would accept this and cancel my transfer. The response of XE could not have been worse, multiple automated messages telling me I had to lodge the funds, followed by demands for the money to be transferred, now they are trying to bully me by threatening to take me to court. Which I am prepared to fight, I will be crowdfunding my costs, so look out for my page. The bottom line is this company is not prepared to talk they depend on their bullying tactics. My advice is to stay clear until you start to see reasonable reviews appearing. I would also suggest that you contact the reviewers and ensure they are genuine.

This service is good only when everything is going smoothly. As soon as you hit a problem (e.g. goods not being delivered , contract not being honoured!) do not rely on XE to recoup your money if you made an international payment and you ask for a refund more than 10 days after your payment was made. If the international payment is made by credit / debit card or through a normal bank transfer, it would not be a problem to recall the payment. But not with XE. The staff is unsympathetic and some of them quite rude and you could be in a situation where you could never get your money back, just due to them. They are blaming it all on Bank of America (which apparently is behind the XE transfers) however XE are responsible for the transfer and they should respect the financial regulations and try to help.

I've been a customer for about 7 years. After demanding a Void Check from my US Checking acct, and my Soc. Sec # (which they should have had), they closed my account for unspecified "compliance" issues. They were always hard and prickish to deal with. Now, they freeze me out for no explanation. They are "currency" Nazis. AVOID THIS COMPANY ! All the 5 star ratings on this site for this company are obviously fake!

Used XE for 10+ years. They used to be spot on - good rates, easy transfers online, quick delivery, no fees for routine transfers. Mainly used in recent years for transferring GBP from UK account to USD for a US account. Payment/delivery via BACS and ACH/EFT. Delivery of transfers from USD to GBP used to be wire or draft only which was a bit of a pain but payment was direct by ACH/EFT. Recently, they allowed BACS credits so pretty much perfect. Now, I find for a USD to GBP transfer they will not debit directly through ACH/EFT as they had before. I am UK resident and cannot use the wire option for USD payment so their service is now only one way for me. A step backwards which they will not explain and they don't appear to care that what's included in their FAQs contradicts this.

Their customer service definitely needs work, I was told in a very condescending manner that I can't use their service because I don't have GST registered (as I'm only a small business) and told I can't use XE for payments! And just like that, my account was canceled and I was not offered another solution and promptly whisked out the door. What is with that? I'm off to OFX where my business matters!!!

xe.com only works well as a conversion tool to see what the rates should be, not for trading and certainly not to do business with!

Avoid this company - very painful to activate a/c.. they ask for every bit of info imaginable, including on the recipient! You need to provide recipient's passport and bank statement to transfer a couple of $100 to them!

Damm, I should have looked for reviews on xe.com before I even started with them. I just wasted at least an hour of my time & then back & forth e-mails with them for 3 days.

1. First I tried to sign up & they had site issues where I didn't get the proper e-mail to sign up.

2. I called up expecting to speak to someone in Canada & instead I got someone in Latvia & when I said I thought you were in Canada he seemed surprised & had no response.

He then told me he didn't even know they were in Canada.

3. Then I was transfered to the Philippines (WARNING WARNING) & she proceeds to tell me there's nothing wrong with their site WHILE I'm having issues with their site unable to log in LOL

I started raising my voice saying WHAT, I DON'T COUNT when I tell you there's something wrong???

I was using Chrome, when I tried logging in on Opera suddenly it worked.

4. I'm in Israel now for the time being, although I'm both a Canadian & American. I was NOT transferring anything to or from Israel & I told them in their questionnaire what I was planning on doing.

All I wanted to do was transfer money from my Canadian bank account to my American bank account. VERY SIMPLE!!!

Nope, I was asked MANY questions, & if they had been reasonable I would have answered them.

I answered the reasonable ones, but THEN they wanted an exact date I was returning to the US. I told them I DON'T KNOW, but that wasn't good enough for them. I told them I'M AN AMERICAN, what does it matter where I am when I transfer money. People travel all over the world.

THEN they wanted to know exactly what I do for a living, all company names & really demanding things that should have NOTHING to do with me doing a simple transfer for around $2,500.

That's when I had ENOUGH.

First they used the "money laundering" excuse, but then they finally admitted this was their way of vetting.

I told them I'd just find another company & I will.

I used to use them to figure out the exchange rate & I've been using them for YEARS. I've lost all respect for this company.

We've used XE Trade for six years to transfer funds from Canada to France and were quite satisfied until Saturday, March 5th 2016, when the quote given us was about 300 euros less than we had expected it to be. Unfortunately, trusting XE and the friend who had recommended it to us in the first place, we transferred $15,000 CAD to our French account without looking at other fund transfer sites and only the next day (Sunday), realized that we had lost money. I called XE trade, was able to cancel the transaction and was told to call back during office hours. On Monday, March 7th, I spoke to two XE reps and was given a much better quote and decided to accept it. My advice would be to check comparison sites as well as to speak directly with someone at the fx company and negotiate the best rate possible. When I mentioned that the rate shown on our online account site was much lower than the quote we had just been given, I was told that our profile would be updated. Sure enough, when I got off the phone, I logged into XE and saw that the new quote was 100 euros higher than it had been 15 minutes earlier though, interestingly, not as high as the quote I had been given on the phone. We will be registering with 2 or 3 additional reliable fx companies, so that we can compare rates on the different sites and book a transfer easily and quickly.