AA Car Insurance www.theaa.com

Took out a car insurance platinum policy in 23, which was substantially higher than previous years (no changes in circs.) but that seems to be the corruption in the industry.. no issues except they could not upload my documents to their portal.

Queue a year later when i am looking at renewals - spent weeks chasing access to my portal 'they have a new system'. Then, once this was finally resolved after hours on the phone to them, i have spent several more hours on hold/being passed around because details on my renewal are wrong. I get them resolved, to then find when checking the revised renewal docs that they have changed further details/levels of cover without my permission.

They seem to be utterly incompetent. I have been hung up on several times (without any conflict - which suggests their system is useless and or their operatives cannot be bothered to resolve the problems presented...) including when trying to make a formal complaint.

My renewal is still outstanding - i'm going to go elsewhere. I have no faith in the AA.

AA canceled insurance early, resulting in client needing to pay for temporary insurance to avoid missing appointments. No response despite promises of immediate investigation. Follow up call promised within 30 minutes did not materialise. Manager did not respond. Eventually a representative rang to state the obvious—it was their error. Over six hours of lost time chasing this issue; however, no path to resolution for lost time and money provided. Thus official complaint made. Think carefully if this is the experience you want from an insurer. Can you trust such a company?

After an uneventful year with the aa they sent a renewal quote.. As always it's more than what a can get a new quote for. I chose to ignore it. A little while later my credit card statement came through and the aa had taken a new year's premium. Upon dispute the aa informed me I hadn't unselected auto renew and took £30 pounds admin few. Having looked at another policy from the aa it's clear they do their best to hide the auto renew tick box by disguising the select box in a hidden drop down box. Very devious. Having taking a new policy with AXA their auto renew box was very clear and visible. I won't be using the aa again. Any company hiding such tick boxes should be avoided at all costs. On another note why companies should be allowed to have the auto renew already ticked is something I can not fathom and should change!

We took out a new policy with the AA. Three weeks later we changed our car for an identical (but new) model; no other details had changed. When I contacted the AA to advise of the change of vehicle I was told that the price of our insurance would increase by 60%. I was advised to go back to a price comparison website to seek a better price. I found a cheaper quote elsewhere but was then told by the AA that the refund on our policy would include a cancellation fee.

So my options were to accept a 60% increase on my premium or pay a cancellation fee in order to take up a cheaper policy elsewhere.

After telling the aa that I am now a hgv driver they said they won't insure me for other vehicles I would have to take out a new policy witch went from £ 300 ISH TO over a £1000 THEY said THE UNDERWRITERS won't insure me for other vehicles because I drive for a living I went to Churchill and they insured me for everything and brakedown cover with green flag all for £395.95 it is my opinion that the aa car insurance are discriminating against people that drive for a living

This was the worst experience I've ever had with a company! I chose them because they're old school and thought what could go wrong! Well everything went wrong, they put in my file that I had an accident claim, pushing up my rates, then when I called, had a customer service adviser, put the phone down on me! Then when I call back and check, they tell me, yes it's our fault we apologise, then hit me with a quote double the price of last year, and remove my no claims bonus?!? They have said its fixed now, but it's not!! I'm going to have call them again! Which takes a minimum of 2 hours, whilst I'm passed around from pillar to post! Just the absolute worst service, don't think what I thought, that them being older, they carry a higher standard, because they don't, shop around!!

I transfered my car insurance to the AA this year thinking a good recognisable brand.

Paid my annual premium upfront. To receive an email a week into my policy I need to pay 10% more as 4 years ago someone drove into me (not my fault in any way) but as a result the insurance company underwriters deem me to be a higher risk as someone drove into me.

One how is this legal and clearly discrimination against a victim of an accident. I complained and got told the complaint will be a closed complaint (so they are not interested) and I will get a letter in 7 days to tell me tough luck.

Appalling. I will never use them again and will discourage anyone else to do so.

I told AA i was NOT renewing on 11 March (Due 13th) I had changed to another company on 13th Despite this they took £479 from my account 14 days later (I have sent emails -AA ignored them I have phoned -AA lines down or 30 mins on hold, or AA hang up!!Most disgraceful company for car insurance in my 45 years of driving)

I renewed my car insurance with AA for two cars. Just before the new policies started, I got enmials form AA saying that, because one of my named drivers had not disclosed a claim within the last 5 years, they would be charging me £150 extra. My named driver could remember no such thing so I did a bit of research. Turns out there was a no fault claim for chipped windscreen on her car in December 2018. Re-running the quotes I found most insurance companies did not apply any increased premium for this (and, indeed, it had not come up when insurance was renewed with Admiral in 2019, RAC in 2020 or Saga in 2021). Told AA I wanted to cancel and, surprise, surprise, the cost of cancellation came to about - £150! This was nothing but a shakedown and I will never use the AA again. Avoid!

Absolutely pathetic level of service ... Guy be aware of the game they play through the customer services.. My Vehicle battery was dead .. i called them and ask for the assistance...

They customer service representative told be that car tax is expired i told her ok i will tax and call she didnt say anything....

Next morning i called her again she said ok somebody is going to come... she kept on waiting and when in the end they cant manage to come they simply called and excused that first time you called your vehicle was not taxed we cant help..

I asked them she could have told me more then 12 hours ago ..why she didnt guide me...

He said we cant do anything that how we do..

I said to him my insurance was valid yesterday he said yes.. i asked him what was valid service at that time .. she said no service just membership was valid but no service you can take..

I asked him why you take money if there is no valid service he said we cant do anything...

I asked him who is going to pick my daughter from school because of your mistake this happened he said... you should rush ... and go pick her up ...

That was the sign that we don't do anything... we are here to say No...

I kept on asking why that customer service representative kept me waiting for more then 12 hours i could have arranged someone but he said i cant say anything.. that how we are

Be aware guy that we the worst service ever they will take money and whenever you need them if they are busy they will have hundred of excuses....

So do not take them seriously they are absolutely wasting time.

I would not recommend anyone to pay money and think that this will work