Sri Lankan Airlines

Flight delayed for 3 hours was advised to us in the morning already

When in flight they announced they are waiting for the pilot to arrive. From morning + 3 hours delay no one thought of this???

Delayed another 1.5h

In flight my daughter had to use washroom and all were full in economy. I asked the steward can I use the business class toilet just for my daughter as she cannot hold it. They said NO. Inhumane staff who don't understand the emergency of a child.

My wife wanted water and pushed the call button.. All stewards just walked by without stopping to ask us what we need.. Finally I had to go myself.

After all these delays no pilot or steward apologize to any passengers on board for the delay at all.

It was the first day of the year flying with Sri Lankan airlines.. Felt like the worse day in my flying experience.

Do not use this airline if you have another option...

Maintain, Minimum Standards of Airworthy. All Leased Flights over 18 years old. Massively Corrupt politically, administratively and operationally and running on loss of US millions for years.Suppliers,contractors, some staff are politically influenced. So, do not expect quality on end product you receive, as all are subject to shared commission and therefore excessive profit for very poor quality product/supply or service that they are providing.

Poor inflight service including food/beverage and pathetic terminal service in base Airport Colombo. Visit the lost baggage storage Room and then write a review after. You will be surprised when you see the way they have stored bags. Smell in the room is intolerant. I challenge any CEO, past or present never been to this room for an inspection. Possible he does not even know where it is.

As a organised crime (known to the police and Airport staff) passenger bags are stolen in baggage carousel. You can see nothing much on an investigation from that lowest end poor quality Camera installed near the baggage carousel. I heard this from OIC Katunayake police station, when I went to report the lost of my baggage. The police said they have prepared 5-6 reports about this repeating complaints to the relevant authorities. After great efforts Airport Authority decided to upgrade Security and their Camera system while ago. With this newly installed High end technology Camera system did not last long because this bunch of disgusting corrupt Customs officers and their Union protest against it. Why..? They can get caught with their movements, illegal activities and Deals with evidence caught in camera. The Government failed to improve public Security in the terminal of an international airport in front of the pressure of White Uniform. The result you can verify today, in Colombo Airport you will see new high tech. Camera system removed after installed and ancient technology camera or two is there just to say Security Cameras being used in Colombo Airport.But they are useless.

Best to avoid dangers.Do not ever fly with Sri Lankan Airline, you are asking for trouble for negligible saving or benefit.

The WH0LE of my family were all complaining to each other about the horrible food And the problems with touch screen!!!!!.

When I was using the touch screen when we where nearly there My Favourite Videos Got Removed And I Had To Sit for Ages Doing Nothing. ALL the boredness

Made Me Vomit And feel Travel Sick

If this is not sorted out..........I am using other airlines like emirates unless this is sorted & The Food Is British food not srilankan food. Let Us

Have srilankan food at sri Lanka arrival Will You.!!!

I was charged multiple times for the same ticket. I have had to check my credit card several times to dispute the charges.

I am inclined to dispute all of them and fly with someone else instead since I have not yet traveled with them and I only anticipate further problems.

I was charged 600 USD for being 22 kg over in Business class , so more than an economy ticket.

In addition when forced to make the scandalous payment , the ground staff proceeded to laugh at us . Never use this airline they are only interested in shamming their clients.

When flying business class your bags will always come off last and you are never given priority . Possibly the worst experience I have had in 40 years of travelling .

Flights have always been on time both outgoing and incoming.

Staff provide excellent service, are polite and very attentive.

Meal quality ranges from satisfactory to good. Being over 6 ft. tall I sometimes find seat space a little restrictive dependant upon seat number.

We just recently flew woth Sri Lankan airlines from Maldives to Colombo and were quite impressed.After reading negative remarks, we expected the worst from the airline, and instead, we were pleasantly surprized with the great service and smooth flight.

Very few airlines will serve you a hot tasty meal with beverage for a flight lasting barely an hour and a half, and Sri Lankan airlines exceeded our expectations.

The seat comfort and the TV console were just right, and the courtesy along with it. We are talking Economy Class and it was more than comfortable. We would definitely recommend this airline!

Since 2006 I have when possible always flown Sri Lankan from London-Bangkok Via Colombo I have never in 9 years had a bad flight Yes there have been delays and yes there have been problems but which airline does not have these problems at times ?? I am a member of the FlySmiles programe I last flew Bangkok-London Via Colombo 24/25th November Lovely flight from Bkk-Colombo 14 hour layover was provided with a lovely hotel in Negombo Flew back on 25th to London Business class Was greated at my seat by name by the staff The service was impeccable by all members of staff The food was unrushed and what u would expect in Business class LOVELY The staff could never do enough 4 you through out the flight and when it was laydown time you could always go and help yourself 2 snacks and drinks on arrival at London I was thanked BY name for traveling Sri Lankan as I exited plane I flew out in Ecomney and I found the service 2 be equally as good and every member of staff were polite and smileing And the new Flat beds are 2 die for Thank You Sri Lankan Only one comment it would be nice 2 have a minibar at ur seat in Business class as they do on some other airlines ??

A kind advice to all frequent flyers!

Please do not choose Sri Lankan Airlines even if there is a shortage of tickets unless or otherwise you worry about some additional ticket fair, since their flight operations are miserable now a days.

You knew it or not, Sri Lankan airlines is undergoing bankruptcy and their flights are old which are required frequent repairs.

Moreover the behavior of staff is not acceptable and not professional in complying international aviation standards in treating the passengers.

- A bad experience faced by 100s of passengers in Sri Lankan Airlines from Doha to Colombo flight scheduled on 11.12.2014 but eventually a failed mission.

One of the worst ever!!!

On 1st of July I travelled from Colombo to Loas via Bangkok. When checking in at the Airport in Colombo I was informed that they could only check my baggage through to Bangkok and I would be required to collect my baggage and recheck it through to Laos. This requires me to go through immigration pick my bag up, come back through immigration and check the bag in as if it was a new flight.

BUT I could not do this as I have no visa to enter Thailand. I explained this but they insisted that they have no choice.

Since I was carrying only 12kg as luggage and no hand luggage, I asked him to allow me to carry my bag in the cabin which for most airlines would not be a problem especially considering I was the highest tier in the OneWorld frequent flier program and the flight was nearly empty. In response he said he can allow me to take a maximum of 10kg and that I would need to dump 2kg worth of baggage.

So I had three options

1. not fly

2. lose my baggage in Bangkok

3. throw away 2kg worth of my belongings

I spoke to the shift manager who simply did not have the initiative to find a solution to the problem. He did not offer a single solution, he was not apologetic and showed no concern or intelligence.

I fly very frequently for work. I have travelled in remote parts of Africa on small regional airlines and I have never faced this problem before. Most of all I have never dealt with such incompetent staff who simply have no desire to solve a problem.

Because of the frequent delays and aging aircrafts I usually don't but this time I decided to travel on Sri Lankan as I fly Oneworld, Never again though!