The Wedding Shop, Colchester

I recently had the pleasure of visiting The Wedding Shop in Colchester for my first-ever bridal appointment in September, and the experience was incredible from start to finish. The lady who assisted me during my appointment, made me feel so welcome and comfortable, which was exactly what I needed as a first-time bride-to-be. One standout feature is their website, where you can select dresses you'd like to try on before your appointment—a really thoughtful and convenient touch!

During my first visit, I had an amazing time but was torn between two dresses, so I booked a second appointment. Once again, she greeted me, which instantly put me at ease, and I had the pleasure of working with another lady as well. She was phenomenal—both made me feel confident in my choices without ever pressuring me to go for the more expensive option. They truly care about finding a dress that suits your body shape and personal style.

The entire experience was flawless, and I'm thrilled to say I found the dress! I highly recommend The Wedding Shop to any bride-to-be. The staff, atmosphere, and attention to detail made it the best experience I could have asked for.

I loved looking at this website, all the lovely dresses and great range.

Ordered over £2000. Dresses 2 full price dresses and 2 in the sale. Sale items were reduced but not faulty, or I was not made aware of.

Received email order completed, post office email received, order delivered. I was so excited until I opened the box. Only two dresses, one had thread tags on the front of the dress and the collar at the back not sewn correctly, thus it did not sit right and the thread tags in the centre of the dress. The other dress for £890.00 Was not as expected could see people had been trying it on as it was creased. So disappointed, then I began to wonder where the other 2 dresses were as it said order completed. I thought they were sent separately. I wrote an mail explaining my dissatisfaction only to get a reply. 1 dress dispatched today and issued a refund as other out of stock which it wasn't when I ordered it as they took my money. Not only did they take my money they refunded me less than I originally paid for the dress so I am out of pocket for their error.

I have had no apology, no sorry the dress is out of stock, in fact no customer service at all!!!

I don't know what it's like face to face but I will not be recommending this shop. I am totally shocked that I am willing to give them my custom, they are not prepared to give me a good service... Any service in fact, such a special day for me and part of the fun is trying the dresses, shame on you "Occasional Wear at The Wedding Shop" Colchester.

What a fantastic experience. I am size 18/20 and had read that some of the designers such as John Charles and Veni Infantino can come up small so I was nervous that they may not have many dresses in my size. I was so wrong. The consultant initially brought me six different dresses, made me feel incredibly comfortable and helped me in and out of the dresses. Nothing was too much trouble. The consultant encouraged me to try fitted as well as A line dresses and brought so many designs and colours. I narrowed it down to two. She encouraged me to take a break made me a cup of tea and then we tried those two on again to make up my mind. I felt beautiful and confident in the dress I bought. I would encourage any one who is anxious about what to wear to make an appointment. Their size range is much wider than the shops in London and service is brilliant. All the other assistants in the shop were so helpful too.

I got my wedding photos back and just sobbed. The shop were meant to adjust my straps but in all my ceremony pics they have fallen down and look awful. I hate my wedding photos because the dress fittings failed. There is also bunching in where the shop said they’d take the dress in. The dress looks ill fitting. I spent so much on the dress and spent so much extra on adjustments but I wish I’d gone elsewhere now as I spent most of my wedding day pulling my straps up. There was also black threads left on the dress and even a hole! What a waste of money. I cried at the photos. We have our reception separately because of covid and I now feel I can’t wear this dress again but have zero budget for another. I don’t feel beautiful in it. So upset.

I contacted the Wedding Shop and spoke to a lady about a Mother of the Bride outfit I'd seen on their website and she gave guidance and advice that led me to purchase it. The outfit was neatly and securely packed and arrived two days later. I am thrilled to bits and would recommend this lovely shop to friends.

Went yesterday for my outfit and the lady who helped me was so obliging and went above and beyond to help me find the right outfit. Nothing was too much trouble. Tried on various styles until I was totally happy and found the perfect hat to go with it. Went with my two daughters and we all had a lovely experience. We had an hours journey but totally worth it. Would highly recommend.

Who would have thought the search for the all important outfit could be such a positive experience and good fun too!

From the moment my daughter and I entered the shop last Friday we felt welcomed and the person we saw (wish I could name her) was friendly and was certainly experienced. She knew what style suited me, was patient with my dithering and kept telling me to take my time. I came away with the perfect outfit.

My daughter and I wondered, shall we travel from Ware, is it going to be a wasted journey? It was certainly worth it and I would recommend to anyone, near and far. I came away really happy and relieved.....great visit and outcome.

My daughter has written another review on Facebook. Please read as well from the daughter's point of view.

All staff in the wedding shop are completely honest with their opinions ...you won’t walk out with something that clearly doesn’t suit ! they sussed out style and colours that suit me as soon I walked through the door ... no pushy sales people ,just very knowledgeable, professional and delightful ladies who know their clients requirements and deal with your needs in an easy and gentle manner ... I absolutely hate clothes shopping but my experience and purchase was a delight ... the shop is light and airy so easy to see colours in their natural light .. the shop very easy to access and have good size changing rooms which do make a big difference ..thank you ladies

Visited this shop twice. First visit and I had a fabulous time trying on wedding dresses of all shapes and sizes. Narrowed my choices down to four and came back again a few months later with the Mums in tow. Second visit was with another lady who was absolutely amazing. I had emailed previously about a dress I'd seen on Instagram and she kindly found it for me and added it to my shortlist. This dress ended up being 'the one.' Despite some of my entourage not fully agreeing with my choice she was so encouraging and supportive. She could tell that this was the dress I had fallen for. If it wasn't for her I may have continued searching for a dress I was never going to find. I cried the final time I put it on and my family could tell I was smitten. We cracked open the bubbly and now I can't wait to go back for my fitting when my dress arrives! I highly recommend this store. The staff are kind, thoughtful and so educated on their stock. I wish I could try on dresses here everyday!

I bought my wedding dress here from this shop when I married in 1985 and therefore returned there to shop for my daughters wedding. She didn’t find anything she liked, for which I am now very grateful but we did purchase her bridesmaids dresses and an outfit for me.

When we arrived at the shop for an appointment previously made with the 4 bridesmaids, they had booked the date incorrectly and therefore were not ready for us. We were ushered to a small changing room away from where the bridesmaids dresses were and had to ask to be taken to the room with the dresses. This they reluctantly did. We ordered the dresses and were given a delivery date and were called when they were in. Having organised 4 bridesmaids to be in the same place at the same time, we arrived at the shop to find 3 of the 4 dresses were wrong. When we pointed this fact out, they were unaware of what we had ordered or the fact that they were wrong. there was no apology and the manager didn’t come to speak to us but simply sent a message with the poor shop girl who was clearly very embarrassed to say they would speak to the manufacturer on the Monday and let us know what could be done. We did receive a call on the Monday and the dresses were redone but if they had checked them when they had arrived, this problem wouldn’t have happened. We were offered nothing by way of an apology.

I then Visited the shop to buy the mother of the bride outfit. I tried on several dresses and settled on an outfit. However within half an hour of leaving the shop I realised I had made a mistake and returned to the shop to be told I couldn’t have a refund but they would exchange for something else. I felt completely railroaded into taking another dress which they cut about before telling me it was a further £200. By this point, I just wanted to get out of the shop so paid for a dress that I will never wear.

If you go to this shop, be very careful to take someone with you who will back you up against the staff who are very pushy. Also check everything before you agree to buy as they have a no returns policy.