UK Fast www.ukfast.net

For corporations with deep pockets and a desire to have their hand held ukfast are good. For what they charge you could drop a few high end boxes in some data-centers for a fraction of the cost.

As the company grew they have totally forgotten about customers, customer service and caring... for clients. A sad time for a business that is growing to quickly. There are plenty of other great companies out there that can really help and add value to your business...

This is surely not the cheapest hosting service out there but it is well worth it. In my experience when I have tried to cut corners and skimped it has come back to bite me. So I'd much rather invest a bit more and get the service and support that is essential for my piece of mind. The added value does not only come from a consultative focus on getting the right solution for my needs but also in the exceptional level of customer service that UKFast provide.

If you are serious about hosting I wouldn't hesitate in recommending them.

Since transfering my site to UK Fast it always experiences downtime and hardly ever works. Avoid!

Been with them for about 5 years and had many account account managers.

Support is okay.

Prices of your server can increase over time despite the hardware being outdated. Requests for better hardware at the same price will be pretty much ignored and the sales machine will kick into action to have you pay a little bit more..

Expensive really is the word for it. Perfect for the larger enterprise with processes, policies and procedures in place for procurement. Wouldnt recommend it for the small to mid size operation.

We switched to UK Fast a number of years ago after experiencing various problems with our old server provider.

During our time with UK Fast, I have always been impressed with their level of customer care and how easy they are to deal with. We have a dedicated server package which has been upgraded twice over the years and whilst I had to make the transition of website files myself, the UK Fast tech guys were happy to advise and provide hands-on assistance as and when required.

I receive a regular "catch up" call from our account manager who runs through ideas and any issues I may have had. The great part is that I'm always made to feel like a valued customer, that my opinion counts and that UK Fast are there to assist whenever possible. There's no hard selling of anything, if we need something, great, if not, that's fine too.

If an issue does ever arise, I've always found the tech support guys to be friendly and extremely helpful. Problems are dealt with very swiftly and always backed up with an explanatory email.

To sum up, I recommend UK Fast to anyone requiring a dedicated web server. They genuinely are the best service company we have ever used.

Hello, I have used UKfast for over a year now so feel able to give an honest 'user' review, initially pleased with cost over RackSpace and promises of great support etc.One year on and what now?Support: occasionally exceptional, phone support if a problem very good, ticket system is mediocre, weeks to sort a backup that was failing everyday. Account manager: have had three (current one is fine) Servers: OK, nothing special. Firewalls: Much cheaper than Rackspace, good value.

We have used UKFast for the past three years to provide hosting for our eLearning system. In that time, there has been no unplanned downtime due to the way we have worked with UKFast to engineer a solution with plenty of resillience and capacity.

We have a good working relationship with our account manager who has managed to come up with a number of solutions to the challenges we face. As our requirements have changed, UKFast have worked with us to improve our solution to meet our new requirements.

The support is second to none. With any hosting solution you need to contact support periodically, particularly in the early stages of implementation and the support we have had from UKFast has been great. They answer the phone quickly, respond to emails swiftly and always have the expertise on hand to answer our queries.

UKFast are not the cheapest hosting provider on the market but the additional costs are associated with the amazing customer service and the 100% uptime, so it is well worth paying the extra if you need this level of support and resilience. Thanks guys!

Moving to a new hosting company is always a big deal. We were with a really bad provider for years, only we didn't realise it, we were told "we have to expect problems", "thats just the way the Internet is", downtime was something we simply accepted as being normal.

Eventually I'd had enough and looked elsewhere, after searching and talking to UKFast we went for a dedicated server. That was almost a year ago and todate we've never had any problems, no downtime whatsoever. The technical support is fantastic, always helpful, polite and fast.

I'm still suprised I stayed with my previous provider for so long, just wish I'd moved sooner.

I'm happy to highly recommend UKFast.

Sam

SBS

I found the whole experience with UK Fast seamless, I wasn't really sure what I was looking for and found the person I talked to really helpful as they asked lots of questions to make sure they found exactly what I was looking for. They know there stuff inside and out and nothing is too much trouble. Prices are on the higher side, but the level of server and the set up they have in place make it value for money. In fact they're awesome all round. If only I had knew about/had considered them seriously before using a cheap company who should remain nameless. Don't make the same mistake I made.