Mirrors & Glass UK - www.mirrorsandglass.co.uk
Value For Money
Mirrors & Glass UK - www.mirrorsandglass.co.uk
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User Reviews
Bathroom Renovation Services In Raleigh Nc
Black Sheep Construction is a certified Service-Disabled Veteran Owned Business that specializes in Bathroom, Kitchen roofing, solar, and remodeling. Our team consists of two experienced owners: one is a combat veteran with over 20 years of experience in the insurance and restoration industry and the other a certified shingle master with 20 years of experience in the roofing industry.
Value For Money
Exceptional
Fantastic Service - great company. Couldn't recommend more.
Value For Money
Excellent Service
My husband and myself would like to give a huge thanks to all at mirrors and glass
for a fantastic service, very helpful quick advice through the emails. We ordered 2 custom sized shower screens and they were here within 14 days. The quality of the glass is flawless and the hardware he recommend is excellent along with the dimensions he drew up and sent over. The delivery driver was also very friendly and helpful. Over all a second to none service and the price was most competitive than the company’s we enquired with beforehand. We are really chuffed we found you guys!! We will be back!! Thank you again for a great service.
Value For Money
Awesome Company To Deal With
Ordered a bespoke shower screen with a curved top through the easy online service. I then received by email a confirmation which was a great help. The screen arrived earlier than expected delivered by their own extremely pleasant driver who was on time as arranged by phone. The screen is now fitted for my customer with no problems at all. We will back for our future projects. Excellent service, thank you to all involved.
Value For Money
Praise All Round
Praise all round for this company. I ordered a made-to-measure mirror, at a cost only slightly more than a standard size off-the-shelf. Customer communication and service was excellent, with regular updates and personal contact to arrange a convenient delivery (no couriers used). The mirror and fixings have an excellent quality finish. Highly recommended.
Value For Money
Horrible Customer Service And Response.
After chasing the status of my purchase all day long on the third day of my purchase,I got my order cancelled as I asked: "if shall I receive my mirror till Xmas?"
Inconvenient web site and you have to dig to FAQs- Delivery to see this:
Made to measure mirrors can take upto 15 days.
Purchases from China make it much faster.
Sorry...
Value For Money
Thank You
Just to let you know that I received my order today and that I have been very impressed with your service: I think the actual product is very good value for money and the delivery-whilst relatively expensive- is well worth the price. I don't think I have ever received a better packed product!!
So well done-a great product and service and I will definitely recommend you when I get the chance.
Value For Money
Excellent Product
Ordered a shower screen and door with hardware for installing in our new loft conversion from start to finish received excellent customer service and technical help. I will recommend mirrors and glass uk to my friends and family.
Value For Money
Useless Company
After a long time and much aggravation, I got this message:
"Please do not attempt to threaten us with false reviews about my company. I recommend to you seriously that you do not contact us again.
please find another company to purchase your glass. We do not wish to do business with you."
Be very careful about ordering online.
Value For Money
Run For The Hills
I ordered 4 mirrors and 4 glass shelves from Mirrors & Glass UK. There was a delivery date required. I called Mirrors & Glass and he assured me they could deliver these items by the date required. Two days before the date I called them again and he assured me that they would be delivered. On the delivery date I called to see where they were and he then informed me that they could not get the shelves. He was at that point unable to confirm a delivery date. He then agreed to refund me my money. If that wasn't bad enough, I then had to source replacements with little time. Two weeks after the job had finished and I had replaced the mirror order, via another supply company, they sent me the order via TNT. I refused the delivery and called them do ask for my refund. He said that he would refund me. No refund came through, so I raised a complaint through PayPal. For some unknown reason Paypal would not find in My favour! I called him and he said basically because nobody will make them refund then they wont do so and have kept the money, which is over £230 I am gobsmacked. Im not trying to get something for nothing or a future discount! I called them today and asked if that was acceptable, they say yes. My general opinion is one of amazement. They say they are a reputable company. When I spoke to the MD, he said that the small print online does not give permission for his staff to side line the delivery dates!!!! So he admitted they offered me the service, but the small print protects him from following through. Not the actions of a reputable company. Like I say "Run For The Hills"
I ordered the mirrors, you agreed to supply them in time. You then said you couldn't, and agreed to refund. You then sent them to me. I refused them and you kept the money. You then denied any of the above and now are trying to justifie why you do not need to provide the quality of service you say you do. The original post is a truthful and factual account of how you behaved with me and is here to surve as guidance and advise for others.
This gentleman ordered 4 Mirrors requiring holes to a drawing not just a case of standard 4-holes in the corners, on the same order the gentleman also ordered 4 toughened glass shelves with a corner cut out on each piece same again a drawing followed for us to process he then put on the customers notes section of the order please can i have these items as soon as possible there was no mention of a strict timescale if he had told us a date when he needed them we would have contacted him straight away and refunded the gentleman, i am not quite sure when he rang the sales team maybe 2-3 days after the mirrors and glass shelves were cut and awaiting to be processed to say when he needed them, when we could not meet the deadline he said he wants a refund which we refused because the items had been cut, after 2-3 weeks pay pal let us know about a charge back and thankfully they looked into the matter and we was ok he then contacted the sales team after losing the appeal with pay pal with threats of giving us bad reviews if we did not refund him. Managing Director.
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