FFX - www.ffx.co.uk

Ordered two armourguard boxes that fit together one on top of the other. They are advertised as doing so. I also bought the connector kit.

Armourguard did not have both boxes so one has to come from their supplier. The box that goes on top of the first is arriving on one day. And the second box on another day. I'm not sure when the connection plates are arriving.

FFX did not communicate with me, that there were two delivery dates. They just made the arrangement without any consultation. Noticed a single delivery notice for one box and was confused

Previously I've been happy with this company but I'm not as satisfied with this purchase experience given the lack of consideration and forethought factoring in the cost of these items.

Staff communication with me when asking questions has been forcoming and good, but have only been able to apologise for an annoying situation.

Hope they get better.

FFX used to be good , how things have changed, I made an order on a Saturday for Sunday delivery so I'd be in , all items were "In Stock" completed before there next day delivery cut off time as well, instantly paid. Delivery date was quoited as 3 days later, the night before that I checked nothing had been done about the order at all , so I emailed them to cancel it , on reply they had now picked the items for dispatch so could not cancel ???? Why the hell not, you hadn't sent them , I don't wish to use their services anymore , as to PRODUCT PLACEMENT , this has got to be an illegal process , I lookled at the OX dual rubber 16oz rubber mallet , up jumps an alert sign , a bundle has been added to your basket , over £50 of stuff I didn't want and certainly didn't put in my basket , it also happens every few minutes, you look at something "ALERT A BUNDLE HAS BEEN ADDED TO YOUR BASKET" , the only way you can remove them is to physically take them out one by one , so if you aren't watching and don't notice your basket could have more than doubled in size without you knowing.

So they won't let you cancel and they fill your basket with stuff you never put in there , I'LL NEVER USE FFX EVER AGAIN , that's a promise I won't break, thats for sure

I ordered a sliverline pressure washer, the items was faulty.

They sent me a replacement washer in 48hrs.

Fantastic service highly recommended

I was sent a faulty drill body phoned on monday to geet a swap out was promised Id get it for next day needless to say it never arrived call every day to see where it is FFX Promice next day every day They make no attempt to contact DPD nor do they contact us to say sorry instead make fake promises I This parcel is at the DPD in Port lethan and dpd text me every day to tell me that its being delivered and it never does even sent a pic of the door to say they tryed to deliver 24 hour security sytem disproves that. Also I have someone in every day due to dissability no atempt was made to deliver. Ive been Happy with FFX for years but a simple swap out has turned me off and doupt very much if Ill ever deal with them again so untrue from DPD untrue from FFX .I am disgusted with FFX I am disgusted with DPD thier courier. Dpd sent FFX a copy of a pic of my door Id like to check the meta data on that one.so altogether ive been promised every day id get it next day and still havent recieved the item swap out are you proud of your company FFX? Absolute sham.

I was after a Milwaukee sds drill after looking around saw the 1 that I wanted on ffx site stated it came with grease and a HD box other stockists didn't so went and purchased from ffx even though it was more expensive I wanted Hd box .Item came and no grease or HD box contacted them replacement sent out so put of job for a week replacement came and still missing box and grease contacted ffx again only to be told listing is wrong so I could have saved myself hassle, time and money if gone elsewhere.

I bought a wall chaser and vacuum that had been out of stock for weeks. I checked FFXs website everyday, as I needed the items for an upcoming rewire. Eventually it said the item was back in stock on their eBay shop and that '17 had been sold almost gone'. It also said 24 hour other delivery. So I immediately bought the item and paid. 3 days later the item had still not arrived, so I messaged the FFX chat and was told that there was a massive delay and that it would be 8 weeks until the item was going to be back in stock. Now I don't mean to be pedantic, but seriously, why list an item back in stock and take payment when it clearly isn't and then say 24 hour delivery! If I hadn't enquired there would have been no communication! It just messes people around and is extremely unprofessional. Any company that back orders stuff to sell that isn't made clear at point of purchase is not worth buying from.

I have been using FFX for several years as the prices are competitive. The problem with FFX is that when there is a problem with your order then you are left with repeated telephone calls and unanswered emails. My issues are still unresolved.I will be spending my £1000’s elsewhere.

I bought a £486 product and was given delivery dates by FFX.

Nothing had arrived so I chased and was told they are waiting for stock.

Still nothing and then I see the product available on their site for nearly £600. They cancelled my order and refunded me. Not a trustworthy company to deal with. Be fair and transparent. 

I have bought from another company for a similar amount to the £486. Search in a popular Web based shopping area and you should find the best price.

I ordered a DeWalt batter charger & battery. Both were sent wrapped in old bubble wrap with no box, instructions or guarantee. The charger also does not work properly. They said I can send it back at a cost of £15.99. I am now taking this to trading standards. DO NOT BUY from this company.

Still havent recieved my refund which…

Still havent recieved my refund which was return and signed for . Ive emailed them many times and the customer service is beyond a joke . Avoid at all costs , use a reliable company .