Crystal Rooftec - www.crystalroofs.co.uk

We've had our windows, soffits and fascias as well as our conservatory replaced by Crystal Windows.

From the consultation and quote, through to fitting we can only speak highly of the quality of the work and service carried out by the lovely team of fitters.

We would highly recommend to our friends and family and to anyone that needs any of the services offered.

We shopped around a bit for a quote to redo our conservatory which needed substantial work. Some were cheaper but we got a hard sales pitch. With Carlton, our Crystals sales rep we felt listened to all the way through. He even offered some creative solutions to what we can accomplish. The surveyor and the construction builders were all pleasant, clean and professional. Though we went on the pricier side, we feel we got exactly what we paid for with great quality and great end product.

We are delighted with this change to our (24m2)conservaotry. Installatin was excellent although it did need a revisit to secure a screw and sealing items.

We did have a polycarbonate roof and the rain was very noisy - much quieter now. Despite loosing two roof openers the conservatory does not now get as hot as it did. Lighting is good and the only item we remark about is that there is some movement in hot sunny days resulting in the occasional creak. The additional good point is that where the sheets meet the gutters on the roof they are neet and easier to clean.

My main purpose in writing this review is to focus on the product, which ultimately is the most important factor in making a purchase decision. Before doing so I would like to say that I 100% endorse all the positive comments made about the Staff at Crystalroofs in other reviews. Our problem was that we bought our house as a new build with a conservatory open plan into the kitchen and the whole area was impossible to keep comfortably warm in the winter. Its north facing so doesn't get too hot in the summer. How the builder ever got this passed by the building inspector is a complete mystery. The conservatory is a lean to type built into an internal corner of the house so it only has 2 external walls. After calculating the heat losses I installed additional heating but from a cold start on a frosty morning it would take 5 hours to get to 20 degrees and would lose temperature very quickly as soon as the heating was turned off. I realised that it was just like trying to fill a bucket with a big hole in it. My calculations showed that more than 50% of the heat loss was going through the polycarbonate roof so decided that an insulated roof was needed. I then embarked on a considerable amount of research to find the best solution. There are many product offerings on the market ranging from wood and plasterboard, which are screwed into the aluminium roof spars and possibly lead to water leaks and cracking to light weight tiled roofs, which are look good but also massively expensive. I found many companies making exaggerated (probably illegal) claims about their u values. I wanted to avoid the cost of a new roof frame so at first looked at self-cleaning glass panels. These didn't offer much insulation improvement but looked very nice, however I was told by the technical people at the roof frame manufacturer that my frame was not strong enough to withstand the weight of the glass. Worryingly some of our neighbours with similar conservatories have had glass roofs fitted and I had no problem obtaining quotes from local installers to fit glass. I then looked at other alternatives and very soon concluded that the Crystal Rooftec product was the only one that ticked all the boxes in terms of insulation properties, weight and appearance. So our decision was made and our new roof was installed. We went for a white on the inside to match the existing spar capping and a mid-grey colour on the outside, so it wouldn't show the dirt too much. We are very pleased with the appearance and haven’t noticed much loss of light. On a cold cloudy day the room feels much cosier than it did with the see through polycarbonate roof. Eleven months on and we are very pleased with every aspect of the new roof. We can now get the conservatory and kitchen up to 20 degrees in less than 2 hours and it takes a lost less heat to keep it there. My only regret is that it took me 12 months to make the decision. We have also noticed frequent visitors to our home tend to gravitate to the conservatory as opposed to the lounge, as in the past. In conclusion if you’re looking to insulate your conservatory roof I strongly recommend you give Crystal Rooftec serious consideration.

The whole process of the purchase from Crystals was smooth. The sales person was professional and explained the products and sample. We were given time to ask as many questions as we needed. Choices of payment methods were also explained. The surveyor was booked and came at the time stated. The window fitters were also booked as the order was made. They were professional, punctual and friendly. Follow up customer service has been great. We needed to have a visit for a small issue. Crystal booked a visit as soon as the call was logged. They came on time and made the adjustment. All of the guarantees also arrived by post extremely quick. Excellent service.

We tend to use our conservatory a lot, but find even with heating it's just not comfortable enough with the glass roof we had in the winter. So we decided to take the plunge, and have to say are so impressed so far. The two fitters arrived pretty late on Monday 2nd November after driving through horrendous fog and massive traffic jams, but that didn't stop them from completing the job, working under flood lights till 7.30pm. They were friendly, respectful of our property, and jolly hardworking. As for the new roof, well the temperature without heating is up by 2/3degrees first thing in the morning, and it was pretty chilly outside the first day I decided to check this. We have a heat exchanger which would normally be running at around 23 to make the room warmish, so far when we have put it on it's been set at 20/21, making the room temp rise to 60degrees in no time, I think the most important thing to mention here, is the room heats up quickly and holds the temperature. Our conservatory has now become another room which will be used throughout winter, it's cosier somehow. I have taken photos of before and after, including when the work was being done. Unfortunately I don't think I can upload them on here. If you are thinking of replacing your roof, my advise would be to do it.

I was very impressed with the service that I received from Crystal windows, from sales to the completed job and any after care service. Was highly impressed all round and wouldn't hesitate to recommend your service.

We have been completely happy with the entire service from initial visit onwards. Scaffolders came when they said they would, fitters were excellent and remained cheerful throughout despite horrendous weather conditions. There were 2 panes that were cracked on the van but were replaced the next day. All in all we were very happy and would recommend to anyone wanting their windows replaced. We felt we got a very competitive price.

Quick, helpful, tidy and friendly. Love my new Windows!

conscientious work, prompt arrival, left area clean and tidy.