Leader Doors - www.leaderdoors.co.uk

Terrible company, order to sets of garage doors, paid for specified delivery date - one door of each set came, the doors were light as a feather, dented, scuffed, the frames had cracks. I rejected them. i was promised a refund .... didn't land, rang emailed, promised another refund .. didn't come but told you have to wait 10 days as its their policy ... still didn't come put them in court. basically I gave them an intrest free loan for a few months. They are rude, don't reply, don't call back and change their story at regular intervals, that's my experience - I hope it saves others

I was led to believe the bespoke door would be delivered in 12 - 14 weeks. That was February 2024. I was never told (at time of ordering, nor on subsequent phone calls) that it was being manufactured overseas. It was finally delivered to them in November and they wanted to deliver it the week I had a hernia operation (1st December). Only now (January 2025) can I get someone to fit it. Problem is that the Building Control firm went bust and I will have to apply all over again. Thankyou Leader Doors. Quality looks OK though. But you need to be more open with your customers in future.

Don’t trust them, they promote hassle free returns, but I bought 7 doors and they refused to help, many e mails ignored,so I am stuck with hundreds of pounds of doors that are no use.

DO NOT TRUST THIS COMPANY!! They are a fake company that takes your money, promises to deliver on a day and then no delivery. We paid just under £3k to them! When you call the customer service, after waiting over 55 minutes several times, still no one picks up. Will have to do a charge back.

avoid avoid avoid this company is a sham, took delivery of 8 doors which were pre treat so no need to paint, quality of packaging poor very poor every single door had damage on them. They are delivered with a thin sheet of plastic only over them nothing else to protect them in transit. Unfortunately I had no option but to fit as joiner had removed my doors and preped ready for deliver arriving to fit. If I did not fit these doors I would of had no doors for Christmas as he was fully booked. I must have sent back and forth over 30 emails. Ending in them offering a pathetic £140 partial refund. Well that will pay for one door to be painted. I have now been chasing this refund since the start of December. Every day I have sent an email, most are ignored. On the 5th of December I was told a refund had been processed that day. Surprise surprise nothing arrived in my account, so back to sending multiple emails, told to give it 14days. Which I have done and again surprise surprise no refund received. Saga continues sending multiple emails and again nothing. Honestly the worst after care I have ever experienced. Stay clear this company is clearly run by sham artists.

Horrific, untrue, unethethical company

We ordered some louvre doors from Leader Doors on 25 August 2023 which were meant to be delivered on 7 September.

We received an email from a representative in the ‘customer success team’ on Sept 1 saying there was a delay and they would be delivered mid-November. This was unacceptable in the first place, with no mention of compensation for the huge delay and no reply to any ensuing correspondence.

These efforts include both myself and my husband being on hold on the phone for nearly two hours at a time until the phone cuts off with no answer - the same every time we called. There is no way to reach anyone, rectify this or even get a refund. Have they gone bust?

The cupboard was been built specifically for these doors. We have been unable to reach anyone via the help, customer service emails, phone or facebook page despite multiple attempts.

We have sent numerous emails – to numerous email addresses and there has never been a response. We have heard nothing since September 1 now.

There is a complete lack of contact and customer service and we are out of pocket £127 with no doors or response. A truly horrific experience from genuine buyers. Please avoid this company at all costs.

I placed an order with Leader Doors. The doors were to be shipped by the manufacturer but we could not find a date to deliver. I approached Leader Doors to sort out the issue but now they have frozen the order and will not respond to my emails and I cannot get through on the telephone. The manufacturer is not able to help because the they are waiting from instructions from Leader Doors. The doors are now weeks late and I cannot even cancel the order.

This is the worst customer service that I have experienced. So unprofessional.

If only there was a score lower than one star. The customer service of this company is woeful. We ordered doors and a pairmaker from them to install as double doors, and faced a list of issues from false deliveries, incomplete deliveries, damaged doors, poorly finished pairmakers, incompatible handles and more.

When complaints were raised we found that every email took days to respond to and came from a differently named person who seemed not to have bothered reading the previous chain. The ever changing roster of agents also means they don't really know or understand their product range very well, from our experience.

We eventually found an email address for the head of the company, and he made all the right noises about being shocked, saddened etc, and said he had discussed our issues with his department heads. His help ended there though as he seemingly disappeared from the chain (despite always being on copy) and made no attempt to actually ensure his department heads did anything to resolve our issues other than offer £50 refund which, when considering delivery alone of the doors was £40, is an insultingly low amount to make up for the poor quality and the amount of work needing to be undertaken to make these doors work (full repaint, filling etc).

Unless, like us, this is the only place you can find the exact doors you like the look of and are prepared for the headaches, months of back and forth, and a lot of work, AVOID this company

I ordered 5 doors which were the wrong size. I spent months and 34 emails trying to return them. They didn't recognize their own sku codes and they have never once answered the phone. I eventually paid an extra £60 for collection. I waited here all day and they didn't turn up, instead they emailed to ask what they were collecting. After 34 emails! Really!? Now they are just ignoring me.

They are unbelievably stupid, you might think they are cheap but it is not worth the time, and stress! I have waisted a lot of money! Just try calling!

If I could leave a minus star review I…

If I could leave a minus star review I would. Please read the other reviews before you purchase from these clowns.

I purchase some Deanta doors a few months back from Leaders, I had them installed by a professional fitter (personal friend)

All the edges that were trimmed (in accordance with their recommendations) were then sealed.

I now have splitting/delamination, which is near the center of the door alongside the glazed section.

Leaders have said that Deanta have declined the warranty claim saying that I didn't seal the edges of the doors and moisture has got in and that is what has caused the issues.

They (Leaders)have never seen a pic of the edges to know whether they were sealed or not (which they were) PLUS and here's the biggie, I've spoken with DEANTA DIRECTLY and they know NOTHING about a declined warranty claim, saying that the Email DIDNT come from them!!!

Would I buy Deanta doors again, definitely, would I buy from Leaders? NEVER.

Plus, as everyone else has said,once they have your money they NEVER answer their phone.

AVOID, AVOID AVOID