Weathershield Windows

Purchased a composite door from Weathershield to replace my plastic one . Started making cracking noises when warming or cooling . Meanwhile purchased new windows to stop street noise .

Told nothing wrong with door .. I should buy a porch to stop the noise and the sun from warming the door ..!!!

Windows so bad I now get woken by refuse collections every week at 6am , I hear every car door shut , every conversation in the street .. ( my old glazing stopped this) … this time told it was my own fault ..!!!?.. apparently I was sold glass to protect heat loss but .. I should have bought one of two other types of glass that stop noise !!

I do NOT live in a noise busy street … but now I am supposed to buy secondary double glazing from them to fit inside my new windows.. to stop the noise …

I have wasted £10, 000 and just get ridiculed or told to spend more money with them to put this mess right .

A surveyor told me it’s one of the worst he’s come across for noise reduction and will cause problems when I come to sell this house .

Stay clear. They take your money and do an awful job. Much better companies out there that are honest and respectful.

These are rude, over priced and the work is not up to regulation. Please don't use unless you have money to waste, being a pensioner I couldn't afford to lose money, but sadly I'm now going to have to fight to get my £5000 deposit(which has disappeared) back.

Having agreed a price for a new porch and conservatory the Weathershield sales girl asked us for £150 which had to be cash as it went straight to the surveyor and was nothing to do with her company. No receipt was issued. After 9 weeks had elapsed and we had heard nothing we got in touch with the company to be told that they couldn't do the job and it had been cancelled. No-one thought to tell us. however if we were prepared to pay another £10,000 they could do it. We declined that offer and asked for a refund of the £150. We were told it was in fact an administration fee and that it would be refunded in full. Well not that simple.Phone call after phone call was made always ending with a false promise that they would phone back We are now being told that it hasn't been put through their system so they can't refund us our money. Does that mean they are telling us their sales person has stolen this money? We then contacted her and she says the money did go through the system. A lot of lies are being told here and we shall not be letting this rest. Thank goodness they cancelled the job when i see the other reviews they've been getting. Can't say I'm surprised. We've had all this carry on and no job done. Don't go near this company they don't deserve your hard earned cash

One double glazed pane was a different tint to others. Was treated like an idiot and told that his was not possible. I called in Pilkingtons who confirmed that the K glass was the wrong way round. Weathershield grudgingly replaced the panel with no apology.

Now I need some other minor issues correcting and they offer zero after sales service and are completely unhelpful about solutions.

The staff seem to to have made no connection between good service, repeat business and their own jobs. As a property management company we will not be using or recommending them again.

When the salesman came he was here from 6 30 pm until 10 30pm it was only supposed to be a no obligation price but he not going to leave until he got a sale so we were pressurised into buying it was the only way to get him out of the house he Kept on about price and just telling us the story that they aretold or learned when they started working for them i now believe everything he told us was a load of rubbish. After the windows were installed and examined them closely i discovered one of window frames was chipped the handle on one of the sashes does not allow the window to open as the handle is squint we still have not had these faults as yet if i had known these reviews before i would not have touched them with a barge pole so go somewhere else and get a better after treatment this company is weather shield avoid like the plague

We had replacement double glazing installed 2010 with a 10 year guarantee one window has severe condensation between panes.when I initially contacted them was assured someone would get back to me.still waiting a year later now they dont even answer my calls.dont give this company your hard earned cash .

The lack of after sales customer service from Weathershield is breathtaking - as previously stated by others, they are keen to do business and take your hard-earned money but if there are any problems.... well forget it, they don't even bother to pretend to want to help. Businesses survive or fail on reputation, if we'd known how poor theirs is amongst the local trade and associated fitters we wouldn't have touched them! Shame, as the basic product is reasonable quality.

The review by dpcwea is actually written by one of the Directors. The product isn't bad but the Customer Service, particularly After Sales, is non-existent. In fact worse - obstructive and rude. OK when they're taking your money, forget it if you need any assistance getting the product right afterwards. There are plenty of companies out there who deserve your custom and hard-earned money - this isn't one of them.

Website is www.wea-uk.com and they are based in Coventry.

If you want detailed technical information about their windows before buying, I would suggest looking elsewhere. When I asked what BS/EN standards their double glazing units complied with, the managing director became confused and couldn't or wouldn't provide me with these important details. Other companies like Anglian or Solaglass not only list the standards their double glazing units comply with on their website but also confirmed this information again by email. When I pressed the managing director on the 'standards' issue, he eventually replied "I wish you the best in any future project you may have and respectfully decline any enquiry".

However much later on, and possibly against my better judgement, I decided to order 2 double glazing units from them. I eventually received a voicemail message from them late one Friday afternoon stating that my units were ready for collection. There was no other instruction left with the voicemail. When I visited their website, I noticed that their opening hours included Saturday morning. As the next day was a Saturday I made a 4 mile journey to their factory site.

However when I got there a member of staff told me that collections were NOT available on a Saturday and whoever left the message on my machine should have informed of this. I therefore wasted precious resources in making an unnecessary journey. I decided to submit the following complaint by email; "On Friday 17 June 2011, I was left a voicemail message from 'XXXX' stating that my glass units were ready. Please find attached copy of the message. There was nothing in the message to advise me to make arrangements to collect the units and neither did it advise me against turning up on Saturday.

Today I made the journey to your factory only to be told by member of staff that I should have been advised that it was not possible to collect units on a Saturday unless prior arrangements were made and I should been advised to make arrangements to collect during the week.

As a result I wasted my time and resources on a journey that I should have been advised not to make on a Saturday. Your website clearly states opening hours include Saturday 9-1pm. It fails however to inform that Saturdays are for sales ONLY and not for collections.

I would like an explanation for this unacceptable situation." Their response was: "Please contact the office so we can issue a full refund.

You are then free to place your order with another supplier and suggest you consider the tone of your emails, when dealing with that company." In my opinion, there was nothing wrong with the tone in my complaint. The managing director oversees all correspondence and he seems to have an arrogant and dismissive attitude when it comes to dealing with customer enquiries and/or complaints.

In addition, they were very quick to take payment from my credit card and did so on the date of the order but it took 7 days and a threat of action before I received the refund from them.