The City Rooms

Avoid this agency

After a bit more than one year dealing with this people, my opinion is that there is a luck of professionality, competence, ethic and honesty from this company. To whoever is dealing with them, I can only say that I am sorry. I have been in two of their properties and they were both filthy and in really bad conditions. If you think that there are health and safety issues in the property where you live, my advice is to check what are the minimum standards for the HMOs (House in Multiple Occupation), and if they are not met, get in touch with the local councils. To whom is thinking to rent a property managed by them, my advice is to go elsewhere.

A brilliant service. Viewing was very good. No pressure. Once happy to go ahead service was very good. At first I was provided with pictures of the rooms taken just a few days ago with excellent description of the room and property. Very good that you have access to use the website for bookings, reporting maintenance issues and paying rent etc. I place an offer for a room which later was accepted and it was done. Also so much quicker than any other estate agents I know.

We are so pleased we decided to go with the agent at City Rooms to rent our room, I couldn't recommend him and the company more. He is efficient, approachable and has excellent local knowledge. We chose to do our own viewings through 360 videos and it was made really easy. We are very happy with our experience from start to finish and would recommend City Rooms to our own friends and anyone thinking of moving to a room share accommodation.

I recently a room with a person from Cityrooms and from start to finish I found him to be exceptionally professional.

I initially spoke with a couple of other agents, but found this agent to be very honest with me about rooms, cost and the process, which is why I decided to go with Cityrooms.

If I decide to move again in the future, I won’t use anyone else.

Great Service! I moved to one of the properties that cityrooms has in central London next to Victoria station and after a year I just move out. Everything went well, from the start until the end. I booked the room with a guy who is a great agent, and after move in we had some small issues in the apartment (boiler problem), but thanks to the property manager we sort out the problem in few days. After a year I can just say thank you for this incredible experience.

I have found the Property management to be excellent.

They are always available to deal with any queries in a prompt and polite manner and I could not recommend them in a more complimentary way. I have usually dealt with a person who could not be more helpful in his dealings with myself.

I’ve lived in London for over 2 years and have had steady job, but there were people who didn’t one of whom is a friend of mine who is a construction worker, a plumber. He got fired after 3 weeks into COVID and asked me to move in together to save on rent. We found CityRooms by one of their ads, then we met and told the agent barely what we wanted and he showed us some rooms on his PC. We chose one that seem nice and asked how many rooms there are, what the state of the property was and so on. The agent told us that the room has over 22 square meters or 235 square feet and that all money is refundable and we can move out anytime. When we got to see the place, it turned out about 14 square meters and because of odd shape of the room it doesn’t fit two beds there. We decided to terminate the contract, to what the agency wants us to pay the whole sum of the contract. When I discussed it with the manager, he pretended like I made all this up, which seems extremely disappointing and frustrating.

The person I dealt with from cityrooms was just great. He kept us informed throughout the entire process of renting our new room. Due to the current corona virus situation he asked if we’d be happy to do video- viewings of rooms so that we could do virtual walk in viewing and what a great idea from him. Within a matter of hours we had three options to choose from!!

He is very friendly and approachable and nothing was too much of a bother for him to deal with.

We would highly recommend him to be your agent

Just like to say that the service I received from cityrooms during renting my room it was excellent especially the help with every stage of the person I dealt with who kept me up to date at all times and went far beyond to deal with my difficulties, he also showed commitment and patience when dealing with difficult times.

I fully recommend the person I dealt with and his professional service if anyone is planning to rent a room in London

On Wednesday 18.12.19 approached Cityrooms through Facebook,

Luca messaged me and asked me to come their office in the evening, just before closing time..

He showed me several properties online.

I was confused to choose one online without visiting the property.

He had a big property on Christmas special. He said the place was great, in a very nice area very close to the centre. They had a viewing for a lady going the following day, but I could see it the following day. I was asked to pay a week money rent and since it was late, I could come with my passport the following day and have a look at the property. I come back on Thursday 19.12.19 in the evening.

It wasn't the fantastic posh place that Lucca told me. The room was a big but very busy place in an old council flat with a very basic balcony. The room was occupied by 2 people instead on the single occupancy that was advertised. The place wasn't clean.

I had problems opening the flat door, and the room door and then I could not lock it. One of the residents tried to but it didn't work. She told me the outside door was also not opening properly, they did not have either hot water or heating for some time because the boiler was not working.

They also had the WiFi on the floor in the middle of the stairs with a cable going across, which it is health and safety issue.

I went back to see Luca to return the keys of the property and collect my passport. The office was closed and I met him and other cityrooms staff at the Wetherspoons pub.

When I told him that the place was different from the description offered and the facilities were not working, he gave me the email address of his boss, Giovanni to get my money refunded.

He said he would also talk to Giovanni.

On Saturday 21.12.19 at 13.39, I emailed Giovanni a short version of the situation and I received an email back asking for the full address of the room that I booked.

On Saturday I had to referee some matches and when I replied at 4.23pm and I received an automated email saying he was out of the office on holiday.

Since I had no further responses, on the week starting on Monday 6/1/2020 I called the office number and Luca several times on his mobile, and on WhatsApp.

On Thursday 9.01.20 at 15.16 I got a message from Luca saying that said he was busy and couldn't talk. He seemed surprised that I did not get any replies yet. He asked me to email Giovanni again. He said he would also talk to him.

Straight away I emailed Giovanni again at 17.21, I and went to visit him on Monday 13.01.20 in the evening. After one hour wait, Giovanni spoke to me.

I want the £170 that I was asked to pay for a week rent to view a property that it was not fit for rental purposes.

No other properties were propose at the time.

I have been 4 times to their office is not always easy and I have been putting a lot of time and effort from my side. No other accommodation was provided